We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      148 Lafayette Street, 10th Floor New York, NY 10013

    • Groupon, Inc.

      1000 Station Dr Dupont, WA 98327

    • Ideel

      620 8th Ave 45th Floor New York, NY 10018-1741

    • Groupon Nashville

      3815 Logistics Way Antioch, TN 37013

    Customer Review Ratings

    1.04

    Average of 562 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Janine M

      Date: 12/08/2024

      I purchased a Groupon on 11/23 for 3 massages. When I called to book my first massage, they said they werent booking Groupon massages until 2/19. The Groupon expired in March. I didnt have enough time to book 3 massages. I put in for a refund and Groupon would only give credit and wouldnt refund my card. I wont be using them anymore. To top it off, they refunded both of my sisters cards for the exact same situation, but wouldnt refund me.

    • Seon Gu K

      Date: 12/07/2024

      I purchased a Groupon for a bowling game at Main Event. According to the description provided by Groupon, the coupon could be used for bowling games. However, when I attempted to use it, the store manager informed me that the coupon could not be applied to bowling games. Despite this clear discrepancy, Groupon is refusing to refund my money. I have been in contact with them for over a week, but they continue to deny my refund request.

    • William F

      Date: 12/06/2024

      Have never been so frustrated by the sheer incompetence and indifference of such a large organization before. When you have an issue with them (not if, its inevitable if you use them more than once) customer service is available only via web chat which I believe to be based out of **********. They have no clue how to resolve even the simplest of issues - theyre are however profusely apologetic as the sign off from your chat session with a promise to refer your claim to the escalations department who will reach out at once to resolve your issue. Three months later, absolutely zero progress towards resolution and they FOUGHT MY BANK DISPUTE, blatantly lying in order to do so.

    • Douglas M

      Date: 12/05/2024

      Bought a ticket to Christmas in Color and the code wont work, tried multiple times. Did chat with Groupon, couldnt fix issue, said could take 7 days to escalate. Too late to use for date I needed. Will not issue refund . Poor customer service, will never use again and will post reviews everywhere I can find .

    • LaGail B

      Date: 12/03/2024

      Groupon is a total ripoff. They deducted funds 2X for a service I only ordered/received once. I got the service on Nov. 15th but was charged again on Nov. 18th. Am email dated Nov. 19th indicated "an item is in checkout", but the cart is empty. Customer support is non existent. The website only offers a chat, which is a 3rd party. They send a link to ************** who charges $62.00 to assist with your issue. I quickly declined and only received a refund of $61.00. What kind of scam is this !?!?

    • Deborah G

      Date: 11/30/2024

      I purchased a parking space at a garage in *** via Groupon. When I tried to use the voucher, it was not available. I checked my credit card activity and confirmed the charge to my card. I contacted Groupon **************** via email and they gave me the run-around referencing the fine print and refused to refund the charge. Groupon is a scam. Buyers beware.

    • Leslie A

      Date: 11/27/2024

      I purchased a 6 hour "Cozy Maid" Groupon. Cleaner (******** *.) only stayed for 4, didn't even bring a vacuum, and left half the house untouched. I had to redo everything she did the next day. They and Groupon are a total scam! You can't reach either for any help. Cozy Maids claims to be "Satisfaction Guaranteed", but the only person you can contact is the cleaner who ripped you off in the 1st place. There is no way to reach Groupon for a refund. They have a "chat" link where they send you to a link for your credit card entry which they said in the chat was for a $1 refundable charge, but the fine print says you are signing up for a $55 service.

    • Markus P

      Date: 11/26/2024

      I ordered a movie ticket through groupon but when I went to redeem, the pdf file was broken and the link was broken in the app. Groupon refused to refund me so I disputed the charge with my credit card provider but groupon pushed back and reversed my dispute charge. Using groupon is too risky and not worth it.

    • Sondra C

      Date: 11/25/2024

      Groupon is a scam in regards to helping you with a merchant or giving your $ back. All Ive gotten is a run around. The story each time I call is that my complaint has been escalated and I will receive an email when there are any updates.

    • Jennifer L

      Date: 11/24/2024

      Information is not accurate. My Groupon said it included certain items that I did not receive. I am no longer a Groupon customer because of it. I am alset with the lies and miss guided information. I'm so disappointed with their customer service system. They don't even have a phone number to call. By email The associate completely blew me off and disregarded my concerns with a cookie cutter response. Furious with Groupon. Never again.

    Groupon, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.