Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

Review Details

• Review fromNora H

  Date: 12/21/2024

  Groupon's path to returning items is very difficult. There is no option to return the item once you purchase it. I have tried to select return package on their app and there is no option. I log on to the computer to return it. Once you select return package it directs you to their email. I reached out to customer service via email, and was told the request should be done in the app. I need to return two suits but they are not provideing a return label.

• Review fromBetsy V

  Date: 12/20/2024

  No customer service at all. Bought the bully sticks Groupon, and they haven't shipped. No phone number of course for the company, and the "support" e-mail comes back as undeliverable. Groupon is just as bad. NO help. I would give no stars if I could. Guess I'm out $40. Terrible

• Review fromMarle D

  Date: 12/17/2024

  If i could give a negative 50 stars i would. I sold a bunch of vouchers on groupon only to receive my first payment where they took 98% of my money. And tried to say it was apart of a promotional that groupon was offering when the customers provided me backup of what they paid. I lost more money using groupon to help me grow my business then just giving money away! I am so angry. I paid my employees to only be more in the whole working with groupon

• Review fromKim T

  Date: 12/17/2024

  Groupon should no longer be allowed to operate in any way, shape, or form and the ************************ should take a deeper dive into their business practices. I would give them a "O" out of "5" stars if I could. They are stealing from us blind and there should be a Class Action Lawsuit filed against them. I submitted a Groupon dispute on December 16, 2024, due to their misrepresentation of some vouchers I recently purchased for Regal Cinemas. I did try to resolve it with them at first, but the representative stated that they were unable to assist as the purchases were non-refundable. However, it did not sit well with me since I purchased the vouchers for a set price for a movie ticket thinking I was going to save a lot of money only to find out that I was provided partial credit of the voucher when redeeming them online and in the movie theatre; which I find others have experienced as well. The amount I am requesting is for the difference I had to pay for the movie and small popcorn vouchers. I attached screenshots, I paid more than I would have had I purchased them at the movies. I ended up with a $36.35 overpayment for those vouchers. Requested a refund due to overpayment/misrepresentation in the amount of $36.35 ($9.03 overpaid movie tickets + $27.32 overpaid popcorn). I attached multiple screenshots as proof of what I have explained in this letter and provided it to my credit card company. And was told in ONE day that outcome is No Credit Given because Groupon claimed there was no evidence of a billing error. I am very disappointed. Though it may not seem a lot of money, it all adds up. Will contact credit card company again.

• Review fromDelphine L

  Date: 12/17/2024

  I just got off the phone with ****** because I'm disputing a Groupon purchase. The merchant I bought the Groupon for doesn't have a phone number or email, there is no way to schedule for the service, and Groupon keeps telling me to just go schedule on the website, which has no scheduling ability. Groupon is a scam. Just call their phone number and see for yourself, I just reported them.

• Review fromBARRY L

  Date: 12/17/2024

  Groupon advertised a coupon for carpet cleaning. I have never had an issue with my debit card but it was chaos w. Groupon. Accepted then rejected a few times and finally accepted again. I called cleaning company for appt. and they have never serviced my area. I called Groupon and was informed I was still liable? Seriously?? Groupon has a lousy *** and obviously needs a change in management.

• Review fromEyilda M

  Date: 12/17/2024

  Groupon has received numerous negative reviews from customers, highlighting various issues with their services. On the Better Business Bureau (BBB) website, Groupon holds a 1.05 out of 5-star rating based on 535 customer reviews. Common complaints include unresponsive customer service, difficulties obtaining refunds, and problems redeeming vouchers. For instance, a customer reported purchasing a ********************** for a bowling game that was not honored by the merchant, and despite contacting Groupon, they were denied a refund. Another customer mentioned being charged twice for a service and facing challenges in reaching customer support for assistance. Similarly, on Sitejabber, Groupon has a rating of 1.6 stars out of 5 from over ***** reviews, indicating general dissatisfaction among customers. Reviewers frequently mention issues such as poor customer service, problems with refunds, and receiving faulty or incorrect products. One user recounted purchasing a theater voucher that failed to appear, leading to a missed show and unhelpful responses from customer service. Another user described receiving clothing items with defects and facing difficulties in obtaining refunds or exchanges. These reviews suggest that many customers have had negative experiences with Groupon, particularly concerning customer service responsiveness and the reliability of their deals.Groupon has received numerous negative reviews from customers, highlighting various issues with their services. On the Better Business Bureau (BBB) ??website, Groupon holds a 1.05 out of 5-star rating based on 535 customer reviews. Common complaints include unresponsive customer service, difficulties obtaining refunds, and problems redeemin

• Review fromShady D

  Date: 12/14/2024

  No customer service and phone number will disconnect after recorded message

• Review fromCindy W

  Date: 12/14/2024

  They have been amazing. They helped me download *****************

• Review fromJames G

  Date: 12/11/2024

  I would gibe 0 star if possible. DO NOT ORDER OFF HERE. I was scammed from a ************They sent my first package to a different location then my house. So went to the address they sent it to and the person never received it. Now the 2nd package being sent to another address now mine. *********** said I am probably being scammed. Going to make a police report. DO NOT ORDER PRODUCTS FROM GROUPON.