We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

    • Groupon, Inc.

      600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

    • Groupon Inc.

      Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

    • Groupon, Inc.

      148 Lafayette Street, 10th Floor New York, NY 10013

    Customer Review Ratings

    1.04

    Average of 563 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • elaine y

      Date: 05/22/2025

      GROUPON AND LIVING SOCIAL ARE MORE THAN SCAMM ... NEVER DEAL WITH THEM AGAIN IN MY LIFE. THEY ARE THE WORST.... NO CUSTOMER SERVICE PHONE OR CHAT.... NO REFUND .... EVEN MORE SCAMMED PHONE NUMBERS .... WHAT ELASE YOU NEED TO RUN AWAY FROM BUYING ANYTHING OF THEM

    • DAN S

      Date: 05/22/2025

      Their refund policy is atrocious. I tried calling the vendor, the company to try and reschedule and there was zero flexibility whatsoever with them. I called and called on vacation. The response was nothing of a resolution other than you will eat the cost.I attempted to have my credit card resolve this and this was also unsuccessful. I will never ever use them again and will gladly tell my friends and family about this so they don't run into the same scenario.

    • Alyissa E

      Date: 05/21/2025

      If I could give 0 stars I would. This business is a total scam. I cannot believe the type of business they run. Ive been trying to get a refund for tickets I was never able to use for months. They refuse to respond to my emails and the number states no live agents are available to help. The company they partnered with said they werent accepting any scheduling through tickets purchased through Groupon because they never received payment from them! $400 worth of tickets gone because they are just using people for their money.

    • Karen S

      Date: 05/20/2025

      I bought 3 Groupons for Midas to get brakes, an oil change and inspection. Guy at Midas says policy is only 1 Groupon per person per lifetime and I can never use the other 2. Went back and forth with Groupon. Guy at Midas said he would absolutely let them know he refused to take them. They never got in touch with him and have just been giving me the run around. On their website it says you can use 5 per voucher. Still havent refunded me. Disputed with credit card.

    • ELISABETH B

      Date: 05/17/2025

      If I could leave zero stars I would. I purchased 2 vouchers to get my daughter's iPad repaired. I realized after the fact that the one I purchased would not cover the repair on either of them as they are 7th gen. I reached out to customer support and was told basically oh well, they can't refund them. So now I am stuck with 2 vouchers I am unable to use.

    • Janet M

      Date: 05/16/2025

      Dont buy groupon bad CS asked on website to update password now cannot find any of purchases new expired & unused, no phone number& texts keep saying their working on it & to go to my stuff says I have none!!!! I want bucks fir all unused groupons they give a runaway for weeks now, & online chat is a joke texted is the same

    • Anastasia M

      Date: 05/14/2025

      TOTAL SCAM!! They partner with vendors who never answer the phone to schedule appointments, then they tell you they can't refund because the vendor is taking appointments while ignoring that you have said several times they are NOT calling you back for the appointment. They then wait out the time until it expires and claim of can't give you a refund now because it is expired. Total scam and I see I am not the only one!

    • Robert B

      Date: 05/08/2025

      Bought tickets to a show that was not being offered by the actual vendor. Groupon refused to refund the original purchase and instead offered me Groupon bucks to but something else on their website. I contacted my credit card company who refunded the money. I will not use this company ever again. Scam central.

    • Farrah Z

      Date: 05/07/2025

      I purchased a perfume with this "company " which shows up as delivery, I check on the tracking number and shows up as delivery, I went to the mail box and guess what? It was empty, I never received the package, now the company don't wanna respond or take any responsibility about it, this is a serious scamming trick!

    • Mete V

      Date: 05/06/2025

      I bought a Groupon valued at $60, I paid $26.99 for it. After few weeks it turned into a $10 Groupon on the app. They lost my Groupon. I contacted customer service. I don't think they understand what happened or how it happened. Likely a bug in their software. They have not yet refunded my money. They clearly see I paid $26.99 and they clearly see the value now shows $10. I have attached screenshot of what I bought when it was $60 with the $26.99 price tag on it. They still don't refund. What a joke.

    Groupon, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.