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Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Groupon, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

    • Groupon, Inc.

      600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

    • Groupon, Inc.

      600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

    • Groupon Inc.

      Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

    • Groupon, Inc.

      148 Lafayette Street, 10th Floor New York, NY 10013

    Customer Review Ratings

    1.04

    Average of 563 Customer Reviews

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    Review Details

    • Alyssa M

      Date: 06/28/2022

      Reference to ************* ********* Groupon-They charged my credit card for a two night stay. I have been waiting over a week for my refund for the room they never booked for me. I have been in contact with Groupon, but Im not confident this will get resolved. Here is my review I left for them: I havent been to ********* in about 10 years so I figured I would surprise my fianc with a small getaway to *****. Once we arrive at the hotel, I was told by the front desk I did not have a reservation and I would have to contact Groupon. As I myself work at a hotel, I know how these sites can be somewhat sketchy. However, I was hoping my speculations would be wrong. Once I contacted Groupon they told me they would reach out to the hotel, which they did not. After 3 long miserable hours and trying to get it solved, Groupon did not nothing to help me AND ************* refused to have any sympathy or acknowledgement that I booked a room and quoted me the nights rate, which I refused. So basically I paid for a 2 night stay that was apparently never booked by Groupon, and ****** the front desk manager chose to say its not his problem. So its my fault? Thank you ************* for this awful experience. Shout out to the nice blonde receptionist, he was the only decent thing about this place. I ended up booking a room with *****, must have been a sign. Stay FAR away.

    • Michelle B.

      Date: 06/17/2022

      Purchased a Groupon for a restaurant and both the manager and server were unable to redeem. They referred me back to Groupon. Sent Groupon an email requesting help a week ago, no response. Did a chat with Groupon today who says it would be faster if I contacted the merchant direct. Seriously? Then while on the chat for 30 minutes, the rep stops communicating after I told him that this is a Groupon issue to resolve. Then received an email saying they escalated the matter and would be another 7 days to resolve. Never came back to the chat and asked if there was anything else they could help with or to let me know they sent an email. Worst customer service ever! Not sure ********************** is even worth the trouble anymore!

    • Jazzminn H

      Date: 06/08/2022

      **************** help is HORRIBLE.I needed assistance on purchasing a Groupon because I kept getting an error so I began a chat with a customer service agent. I did everything they asked of me and told them I was still getting the error and after that they failed to ever respond back to me. So I opened up an email ticket for help, got the same response that the previous agent gave me, told them I already tried that and it did not work and provided screenshots like they asked and never got a response back from them. Horrible customer service considering I was wanting to purchase something from them.

    Groupon, Inc. is NOT a BBB Accredited Business.

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