Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23337671
  
  I am rejecting this response because:

  Your company has lied to me repeatedly, in writing, stating that you have already responded to the dispute, that your company told me to initiate, and that my bank has my money, which is completely false. 

  You can easily resolve the dispute by actually responding to it, which is how most reputable company's handle their business. 

  So for this reason, I will not drop the dispute because I do not trust your company to return my money.  

  Counter offer: Respond to the dispute and return my money. 

  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 05/21/2025

  Hi ********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: We sincerely apologize for the inconvenience and frustration this situation has caused.
  
  Upon reviewing your case in detail, we can confirm that our team attempted to process a refund to your original form of payment on April 14, 2025. Unfortunately, on the same day, a chargeback/dispute was initiated for this transaction. Due to this, the refund attempt was automatically declined by the payment processor, as the dispute process takes precedence.
  
  We understand that the chargeback was initiated based on our prior guidance, and we apologize for the confusion and any miscommunication that may have contributed to the current situation.
  
  To proceed, there are two possible options:
  
  - Close the dispute with your financial institution Once the dispute is officially closed, please provide us with a closure confirmation letter or document from your bank so we can promptly reprocess your refund.
  
  - Continue working with your financial institution You may choose to let your bank handle the chargeback process and issue the refund directly if approved.
  
  We truly regret the inconvenience and assure you we are committed to resolving this matter as quickly as possible. If you choose to provide the dispute closure letter, please send it to us directly through this email thread, and we will take immediate action to issue your refund. Please confirm your preferred option.
  
  Thank you again for your understanding and cooperation. Please dont hesitate to contact us with any further questions or concerns.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23332521
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******e deflection of responsibility.I am requesting that Groupon fully refund the two charges for purchases I did not authorize and take accountability for the evident breach of account security.Desired Resolution: Full refund of $494.91 Investigation and acknowledgment of the fraudulent activity Enhanced consumer protections to avoid similar incidents

  Business Response

  Date: 05/17/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I understand how upsetting this situation has been, and I truly regret the frustration it has caused.
  
  As previously discussed, we take the security of our customers accounts very seriously and employ industry-standard tools to detect and prevent unauthorized access. In reviewing your account, we found no indication of a breach from our systems. The transactions were completed using valid login credentials, and multiple vouchers were successfully delivered and partially redeemed.
  
  While we understand your concern, Groupon is unable to directly refund transactions that are claimed to be unauthorized after purchase and delivery. In cases where fraud is suspected, the proper and most effective course of action is to dispute the charges through your financial institution. Your bank is equipped to handle such cases and will initiate an investigation on your behalf. If their investigation confirms unauthorized activity, you will be refunded through them.
  
  We strongly recommend:
  
  Contacting your bank or card issuer immediately to initiate a formal dispute.
  
  Continuing to monitor your account for any further unauthorized activity.
  
  Changing your Groupon password and reviewing your login history for any unfamiliar access.
  
  You can reset your password here: ******************************************************
  
  We understand this may not be the resolution you were hoping for, but we want to ensure you are supported through the appropriate channels for resolving such matters.
  
  If theres anything else we can help with, please let me know.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23328927
  
  I am rejecting this response because: (It is Incorrect) 5.20.25
  
  My Response to my Groupon BBB Complaint:
  Thank you for reaching out.
  While I state that eventually, the issue was resolved, I want it to go on record the following things: It was ONLY after I filed a complaint with BBB, that the instructions and or Product key seemed to work. I attempted to use the product again, and it is now functioning properly.
  
  That said, I would still like to document the concerns that led to my BBB submission .
  My initial correspondence with the representative was met with sparse and incomplete responses, leaving me without adequate support.
  Despite repeated notifications that the product was not working, the representative simply advised me to try again. In response, I requested a refundwell within the allotted return period.
  I explicitly expressed that I did not want to receive any further generic or ineffective solutions.
  Out of growing frustration, I informed the representative that I would be filing a complaint with the BBB.
  
  Afterward, when I connected with another representative via chat, I was told there was no email record of my concerns. This raised additional red flags, as it suggested to me that:
  
  My previous communications may have been intentionally disregarded or deleted.
  The product may not have been properly supported or authorized.
  And most importantly, my refund request was being ignored.
  As a registered nurse and legal nurse consultant, I take pride in thorough documentation and accuracy. I would not have pursued a BBB complaint had I not genuinely felt misled and ignored.
  
  Now that the product is functioning correctly, I ask that this email be forwarded as my formal response to the BBB: the issue has been resolved.
  However, I strongly encourage you to review the actions of the original representative. If a member of my staff had handled a situation this poorly, disciplinary action would follow.
  Thank you again for your attention to this matter. Because the software is currently working, please feel free to close this complaint and remove it from Groupons record. everyone deserves a second chance. 
  
  
  Sincerely,
  ****** *****, BSN, RN, LNC/ 
  Legal Nurse Consultant
  
  
  Sincerely,
  
  ****** *****Provided documentation and error screenshots.Gave a final notice with a deadline for ************* date, I have not received a response or resolution.Desired Outcome:I am requesting a full refund of the amount paid for the product. Additionally, I believe Groupon should review this listing to prevent further consumers from being misled or sold non-functional software. I must admit that I should have known better than to think the price of "a Lifetime" ********* product would be that price. Clearly it was to scam buyers as when you collect small amounts of money from thousands it makes millions.

  Business Response

  Date: 05/17/2025

  Hello Daveta,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I truly understand your concerns and appreciate the detailed explanation you provided.
  
  Product Legitimacy & Clarification
  The product you purchased **************** 2024 Professional Plus is a legitimate license provided through our merchant partner. Once your Groupon voucher was redeemed on May 13, 2025, the product key was successfully issued and delivered via email, as clearly outlined on the deal page:
  
  Digital download delivered via email.
  This means the software is not distributed through the ********* Store, which is entirely normal for many third-party license sellers.
  
  You mentioned needing to switch to ************** just to clarify, its actually the opposite. ************** restricts installations to ********* Store apps only. Since this software is delivered via email as a traditional installer, you would need to exit S Mode (a one-time and reversible action) to install it. This is a known limitation of ************** and not a flaw with the software.
  
  Use Case Disclosure
  The listing also clearly states:
  
  For non-commercial use
  So the product is intended for personal use only. While many customers do use it for work tasks at home, it is not licensed for business or enterprise environments. This was disclosed at the time of purchase and may not meet certain professional IT compliance requirements but that does not make the product illegitimate.
  
  Refund Policy Overview
  We understand you requested a refund within our 3-day window. However, please note that this policy applies only if the voucher remains unused. In your case:
  
  The order was placed on May 12, 2025
  
  The voucher was redeemed on May 13, 2025, and the product key was issued
  
  The refund request came on May 15, 2025
  
  Since the Groupon was used to obtain the software license, it fulfilled its purpose and is therefore non-refundable, in accordance with our policy.
  
  Support Response Timeline
  You stated: To date, I have not received a response or resolution.
  However, we do show that your issue was immediately escalated on May 15 as requested, and a reply was sent within 10 hours well within our stated time frame (typically 72 hours, up to 7 working days in rare cases). Were sorry if that response wasnt seen or was delayed in reaching you.
  
  Next Steps
  If you are still experiencing trouble activating or using the software, we are more than happy to assist further. Please let us know what error messages youre seeing, and well work with the merchant to help resolve the issue.
  
  Again, we appreciate your feedback and the opportunity to clarify. We hope this clears up the confusion and were here to help if you need anything else.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23328442
  
  I am rejecting this response because there is absolutely no way to reach the company and settle a complaint. No phone number, no chat, so I missed out on the refund window because they did not respond to my original email at all and it took me disputing with my bank to receive a response. I never got the coupon, it was never used, so it should be refunded. Period.
  
  Sincerely,
  
  Koralynn **********

  Business Response

  Date: 05/17/2025

  Hello Koralynn,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im sorry to hear about the trouble you've encountered.
  
  Ive reviewed your case and wanted to clarify a few important details. We first received your inquiry on May 2nd, and our customer support team responded to you the same day requesting additional information, as the order was not located under the email address you contacted us from. We also suggested checking your spam or junk folder in case our response didnt reach your inbox. However, we didnt hear back from you at that time.
  
  You contacted us again on May 15th, and this time included the transaction details, which allowed us to locate your purchase. Upon investigation, we found that the order was placed using a different email address: ************************ which was entered at checkout during guest purchase. The confirmation and ticket details were successfully delivered to that email address.
  
  Unfortunately, the purchase was for a ticketed event that took place on May 2, 2025, and event tickets cannot be refunded once the event date has passed. Since the order was correctly processed and sent to the email address provided during purchase, were unable to issue a refund at this point.
  
  I understand how this confusion arose and truly regret any frustration caused. To avoid similar issues in the future, we recommend ensuring the email used at checkout matches your primary account, especially when checking out as a guest.
  
  If you have any further questions, Im here to help.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********ng from its platform and providing appropriate restitution to affected customers. False advertising and failure to deliver the promised service Excessive, unapproved charges Damage to personal property Deceptive and unethical business conduct Unlicensed operation Desired Settlement:1. Full refund of the $400 I was charged directly by All State Cleaning and the $45 paid to Groupon.2. Repair of the damaged brick at my front door.3. Written assurance that no additional charges will be billed to me now or in the future.4. a complete re-clean of my carpets by a reputable, professional company at their expense.

  Business Response

  Date: 05/19/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the negative and frustrating situation you've encountered with the service provided by All State Cleaning.
  
  Upon review, I can confirm that your case has already been escalated to our Resolution Team. They are currently working with the merchant to investigate the additional charges you reported. As soon as there is an update, the relevant team will reach out to you directly via the ongoing email thread to provide an appropriate explanation or resolution.
  
  We deeply regret the inconvenience and dissatisfaction this experience has caused. In light of the situation and as a gesture of goodwill, Ive issued $40.50 in Groupon Credits to your account associated with the email ********************* These credits are available immediately and will remain valid for 180 days, giving you plenty of time to use them on nearly any purchase on our site.
  
  You can view your available credit at the top-right corner of your My Groupons page, listed as Groupon Credits balance. When you're ready to make a purchase, simply check the box next to Apply available Groupon Bucks under the Payment Method section at checkout to apply the credit to your order.
  
  Once again, I apologize for your experience and thank you for your patience while our team works toward a resolution. If there is anything further I can assist you with, please dont hesitate to let me know.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support