Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Groupon, Inc. has 8 locations, listed below.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

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  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

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  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

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  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

Review Details

• Review fromLeta J

  Date: 01/11/2023

  Groupon has a strict refund policy. If you purchase from Groupon, you are at risk of losing your money if something goes wrong with the purchase. Also, Groupon does not provide a way to speak with them by phone. If you find their number on the web, a recording directs you to their website for email or chat support.Once I purchased a large canvas for a personal photo. There was an option to purchase different sizes. I paid the price to purchase a large canvas. When I redeemed the voucher, the company only honored the purchase of the smallest canvas. I did not receive the product I paid for, but I did not complain because the smaller canvas was still nice. My last purchase mishap is not one that I can ************ paid $382 for 3 discounted laser body sculpt sessions from a specific merchant. I was skeptical about this type of service through Groupon. Before I purchased, I read the merchant reviews and read the Groupon customer reviews. Based on those reviews, I purchased 3, not 1, sessions because the reviews said that Groupon doesn't explain that you need at least 3 or more sessions to see results. There were some bad and Groupon reviews. So I took a chance. To redeem I had to contact the company for a consult. I never got to the consult. Upon contacting the company, they declined the voucher and told me to get a refund. The consultant said Groupon clients become upset when they learn they need more than one session for results. In my case, even though I purchased t3 sessions, I'd probably need 6 or more. I could pay the merchant directly for the services, but not through Groupon. When I contacted Groupon by chat, the agent offered a $382 credit per their agreement terms, even though Groupon is at fault for offering a voucher that is impossible to redeem. Also, the agent would not give an address or phone number to file a grievance to seek a refund.WARNING The discount you may receive through Groupon is not worth it if something goes wrong.

• Review fromcourtney r

  Date: 01/04/2023

  I feel as if I have been completely scammed by this company. On 1/3/23 I went online to Groupon and purchased TWO 120 minute bounce passes for a local place called Uptown Jungle. The 120 minute session was on sale for $12/each. I selected 2 for the quantity and said it was for 2 people. I was charged $24 minus $10 (coupon)= total of about $16 after tax. I went to go print my voucher and there was only ONE voucher. I thought maybe this was an error or they included both vouchers on one. I contacted support TWICE and both times they failed to take my concern seriously. It was as if they didn't even read my concern or look into it. I was told that I only purchased one . I tried to explain that isn't correct and if it were I would've only been charged $12 (minus $10 for coupon)= $2 but that wasn't the case. They refuse to look into it more for me and they also are refusing to issue me a refund! I will not be making any more purchases off of Groupon, especially after being a long time customer and seeing how unwilling they are to offer any support or help to their customers. CONSUMERS BEWARE!!!!!

• Review fromBernadette F

  Date: 12/30/2022

  I purchased two vouchers from Groupon. I followed the How to Use the vouchers on the back of the voucher. The voucher is invalid and the company will not honor it. I called Groupon and they say they can not give me a refund. Its illegal to sell someone something that is invalid or fraudulent. I will continue to post and contact their customer service until they refund me my money. Its not a lot of money, but its the principle of the matter. They can not continue to go on with these unlawful practices. I feel like I have been scammed and they could care less.

• Review fromLily P

  Date: 12/20/2022

  This is a total mess. I purchased a qty of 2 of a 2 person visit to a local attraction. Instead of getting 2 vouchers. I got 1 voucher. Worked through customer support and they like nope. Cant help you. You got 1 voucher. Its final sale. But thats NOT what I ordered.

• Review fromRebecca D

  Date: 12/19/2022

  I have tried to unsubscribe from Groupon multiple times with no luck. I will never purchase anything from this company again.

• Review fromDaniel O

  Date: 12/14/2022

  I just purchased a Groupon concert tickets for $100 per ticket. Come to find out these tickets are available for $50 directly on the venues website. I feel like this was a scam.

• Review fromJe V

  Date: 12/13/2022

  I would give them a zero if I could. Groupon changes their expiration dates. Bought a Groupon with a January 2023 expiration date. Try to use the Groupon in on December 11, 2022. It now says it has an expiration date of November 1, 2022. I have an email from November 13, 2022 that states the January 2023 expiration date and that I had 64 days to use my Groupon. Now the refuse to fix the issue. Groupon is not trustworthy. Apparently, the give you one expiration date to give you the impression you have plenty of time to use it, then change it to a date in the past without giving any forwarning. I contacted them several times. They refuse to fix the issue or give me my money back.

• Review fromAlan R

  Date: 12/11/2022

  I purchased two groupons for massages. I had an appt. for the first one and the massage person did not show up and did not let me know she was not showing up. Very irresponsible!I called and set up an appt. for the second coupon which she confirmed. I showed up and she said I did not have an appt. I have contacted Groupon at least 10 times and told them of this situation. I think I am being answered by a machine because I get stupid responses. I have provided all the details - Groupon numbers, dates of purchase, merchant name, etc. - and Groupon has still not refunded my money. I am due an apology or some accommodation as well. I would warn everyone to stay away from this merchant as well - ****************************, in West Hills, **. And Groupon should be ashamed to have this merchant and to be so irresposible.

• Review fromSharon O

  Date: 12/08/2022

  I have ask several time to be unsubscribed from this companies advertising with NO results. I spoke with customer service who assured me that I would be removed from their list. I still continue to receive emails from Groupon several times a day. I'm very unhappy with their advertising practices.

• Review fromJustin H

  Date: 11/28/2022

  URGENT PLEASE READ BEFORE YOU BUY THRU GROUPON:::: They are committing FRAUD!!!!I Have been a customer of ********************** for over 5 years. They stole from me and still owe me for $193 of Groupon Bucks! I recently placed an order thru Groupon, then without explanation, they cancelled my order and closed my account. It is impossible to get a customer support person to assist me with my issue, and I am still awaiting for the resolution of my case to re-enable my account or give me credit for my $193.