Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Groupon, Inc. has 8 locations, listed below.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

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  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

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  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

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  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

Review Details

• Review fromCourt L

  Date: 02/12/2023

  Outsourced chat. Like you're talking to a new person every time you type a new line. They either have instant memory loss or legit can't read. This company send out false advertisement deals to try to lure you back in as a customer. False advertisement is illegal, no? Hilarious how Groupon can pay the BBB to accredit themselves with an A rating, yet they can't take care of customers who put money in their pocket. This company has gone from bad to WORST. The money you MIGHT save is not worth the headache it'll cause you trying to get it/redeem.

• Review fromPatrick B

  Date: 02/11/2023

  I need to inform everyone of the sub-standard professionalism and customer support rendered (or lack of), by groupon. I have purchased two concert groupon as gifts for my children who reside in different states. I adjusted the information on the Groupon so it would be sent directly to them. This is the second time that the horrible customer service "chat", (because there is no phone number), could not assist me with my situation. This is also the second time that I will lose money purchasing a groupon because they said no refund. I don't know who needs hear this, but Groupon is a rip-off and be careful dealing with them, BL, you might want to go somewhere else to purchase concert tickets because Groupon is not it!

• Review fromApril J.

  Date: 01/30/2023

  Ive been a customer of ********************** for years and am not sure whats happening with their company but something has changed negatively. I purchased a Groupon and had bucks so I applied those. When I checked my account I noticed I was charged for the full Groupon. Upon contacting customer service, its been like chatting with a brick wall. One informed me I would receive the bucks as a refund on my debit card but they lied. I waited 10 days without a refund. Now Im being told that the ***** credit I have cant be refunded to my card. Due to the way theyve handled business, I dont want to buy from them again so I have a ***** credit just sitting there. I also used to be a Groupon select member and the membership is no longer working. I keep being told theres a glitch in the system this has been going on for at least a couple months. The membership agreement states it goes through **** so this is a breech in contract/agreement. I used to love finding deals through this company but now theyve proven to be untrustworthy, unreliable, and seem to not care about their customers or upholding agreements theyve made do them.

• Review fromPamela M

  Date: 01/24/2023

  I paid $97.91 for a backpack. The tracking number they gave me says it was delivered on Jan 13th. I never received it. If you call ****** they will tell you it wasn't delivered to address or with my name on it. Someone else signed for it. They refuse to give me a refund because "it was delivered " or give my item. No one will do any investigation with ****** I paid with PayPal and they've never followed up with me. Very frustrating.

• Review fromMichele F

  Date: 01/23/2023

  Overcharges sellers without their permission. Won't allow you to cancel or get off their site don't recommend being a seller.

• Review fromDwayne M

  Date: 01/22/2023

  I purchased 3 hours of tattoo services with *****. I paid $149 for no service. ***** redeemed my coupon days before the *************** shut down business. On 11 May 2020 ***** contacted me to cancel my 12 May 2020 appointment, stating that he would schedule me for late July. I don't think ******* lifted the shutdown order until sometime in 2021, however, I have never heard back from *****, despite leaving him over 20 phones and texts. Groupon demonstrated their lack of accountability by insisting that because ***** redeemed the coupon, Groupon considers the matter closed. I am quite sure that Groupon and ***** have ripped-off a number of their customers through this SCAM. Now I have to spend my time filing complaints against both Groupon and *****!

• Review fromRosanna D

  Date: 01/20/2023

  I bought a Groupon for a restaurant chain that expired Jan. 17th. When I went to use it on Jan. 17th, it was marked as expired and redeemed. I contacted Groupons customer service twice. The first agent said that it actually expired on Jan. 16th (even though it was clearly written that it expired on the 17th), but it was not redeemed. When I told her I cant get the value I paid of the Groupon because it says redeemed on my part to show the restaurant, she said she could not do anything on her end. I then contacted another agent. They said the Groupon was redeemed on Oct. 22 at 10:22 a.m. I told her that it was not possible that I used it since the restaurant isnt even open at that time. Again, they gave me the run around that it could not be refunded. This is extremely dishonest. Its not even about the money at this point, but the lack of fair customer service. I screenshot both conversations.

• Review fromSHANTEL J

  Date: 01/20/2023

  I SHOPPED WITH GROUPON ON 01/17/2023 NOW THEY JUST WONt STOP UNAUTHORIZED TRANSACTIONS FROM MY ACCOUNT.FOR THE PAST TWO NIGHTS THERE HAVE BEEN UNAUTHORIZED TRANSACTIONS.01/18/2023 THE TRANSACTION WAS DECLINED FOR INSUFFICIENT FUNDS BUT ON 01/19/2023 THE UNAUTHORIZED TRANSACTION WAS A SUCCESS.I HAD TO LOG INTO MY BANK ACCOUNT AND LOCK MY BANK DEBIT CARD TO STOP THEM.WHAT I DO NOT LIKE IS THAT I HAVE TO WAIT FOR THE TRANSACTION TO LEAVE PENDING STATUS JUST SO THAT I CAN DISPUTE ALLL TRANSACTIONS.I WANT MY MONEY REFUNDED FOR THE ONE TRANSACTION WHICH I AUTHORIZED AND THE OTHER ONE THAT I DID NOT AUTHORIZE.THE DECLINED TRANSACTION TOOK CARE OF ITSELF ON 01/18/2023 FOR IN SUFFICIENT FUNDS I WOULD NOT ADVISE ANYONE TO SHOP WITH THIS COMPANY AND PLEASE SIGN UP FOR TEXT AND EMAIL ALERTS WITH YOUR BANK.THIS IS HOW I CATCH EVERY UNAUTHORIZED TRANSACTION IMMEDIATELY

• Review fromEd W

  Date: 01/13/2023

  I placed an order for some shirts. After pushing the transaction through, I noticed that my shipping address was incorrect. It was my fault for not updating my address on Groupon because I have not used Groupon since I moved.The transaction process on Groupons site gives no prompt for billing or shipping address before finalizing the order. It would have been easy to catch and fix if this were possible. It only reveals the shipping address once the order process is complete!I contacted customer support immediately, asking if they could edit the shipping address since it would not allow me to. They told me a third party handles it and said they would forward my message to them and that someone would contact me within a business day. After not hearing from anyone over that time, I reached out to them again and was told there was nothing they could do as the order was already shipped.It is also not made evident or transparent that using Paypal prevents customers from editing or cancelling an order. Especially since my old address was only revealed after the order process was complete.This would have all been avoided if I was simply able to cancel the order.After all this I was told by Groupon customer service that there was nothing they could do since they used the address provided (even after my immediate attempt to contact them and fix).Groupons transaction process is not up to par with other online vendors at best and severely misleading and deceptive at worst.

• Review fromTom D

  Date: 01/11/2023

  I purchased a restaurant for **************** in **********. Every time I went to restaurant to use it the restaurant had a sign in the window that said it was temporarily closed. I emailed Groupon and asked for a refund and never received one. This morning in a chat session they said it was marked as being used. It was only a $10 Groupon so I wasnt out much money but because of this experience I will never purchase another Groupon.