Reviews

This profile includes reviews for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Groupon, Inc. has 8 locations, listed below.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

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  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

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  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

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  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

Review Details

• Review fromLisa W

  Date: 03/11/2025

  Groupon is a company with a well known presence that I have been a customer to for a decade. However it saddens me to know that they don't stand by their own policy. In which is if the promotional voucher expires you can always redeem the voucher for the amount paid for it. That means if you paid $20 for a $50 voucher you can redeem the voucher for $20 with the merchant and pay the difference for the service. After speaking with three merchants that I have expired vouchers for I was told that they do not accept Groupon expired vouchers because Groupon doesn't pay them for it. This is an under cover scam because Groupon keeps the money if you don't redeem the voucher with the merchant. The merchant has no way of knowing you purchased a voucher until you schedule a service and redeem it with them. Groupon also will give you a hard time when you try to argue why the merchant refused. So much for customer satisfaction!!!!

• Review fromAndre N

  Date: 03/11/2025

  Groupon is the worse. DO NOT get anything from them. Purchased a voucher for a dinner cruise. It's my God son 21st birthday. Went to the merchants website and of course it didn't work. Said voucher was either invalid or expired. Have been going back & forth w/ Groupon, they even gave me another code & that one didn't work. Told them I want a ************* tried to say I was pass my redeem date. I been dealing w this for goin on 2 weeks. Now they say sorry we can't fix but want to gve me some Groupon credit. I asked for the number to corporate they come back saying sorry but can inly do the credit. Why would I want to get anything else from them. Now I *** to deal directly w the merchant, & w losing my money from Groupon I'm going to spend almost $200...... Will never use Groupon again.... They need to be shut down, or hve a way you can speak w a live person....

• Review fromZanita K

  Date: 03/10/2025

  Just be clear Groupon gets 0/5 stars, it force me to click at least one. I recently purchased a few things and services from Groupon. However I noticed weird charges from them that didnt add up to my order total. I have been trying to get in contact with customer service to have them send me a receipt because I never received a receipt after placing my order. And apparently there is no receipts for the orders when I checked my Groupon account to look at the purchases. It only shows what I purchased and just gives the order number and tracking information. Its been a long time since I used them and never had this much problems in the past with getting a receipt. When customer service finally emailed me back they sent me a typed email receipt!! Something my 10 year could have done. I had to explain that I wanted a real receipt/invoice with the break down of original prices, showing the discounted prices and tax. They literally just sent me a type receipt with the names of 5 out of 6 items I purchased and the prices before taxes. Emailed them back and now Im getting the run around about the receipt. Luckily I used a credit card so Ill have to just dispute the charges through my bank. The fact that they have no way of contacting them besides email is a red flag for scamming. I will no longer be using Groupon. Stay away from Groupon youre better off looking elsewhere or paying full price.

• Review fromPaula M

  Date: 03/10/2025

  I just tried to post this but it wouldn't work. This company will go bankrupt because they are shysters! They take your money they side with the merchant even though the merchant lies. And then they try and give you Groupon books that you can't use for anything useful. I wish I would by anything from Groupon or tell anybody about this company!

• Review fromLatrice S

  Date: 03/08/2025

  I hate Groupon I will be taking them to court my daughter is special needs and got sick and couldnt make our reservation and I reached out to them several times to get reasonable accommodation and they are avoiding me I told them its not my fault that my daughter is special needs and got sick I have no control over that , I asked to go to the great wolf lodge on a different day still no response at this point I just want my money back I would give them no stars

• Review fromSara H

  Date: 03/07/2025

  Groupon claimed to have issued me a refund for a hotel that does not have a pool. The refund never arrived and I lost my reservation at the hotel. They are scammers! Stay away!!

• Review fromFrances S

  Date: 02/28/2025

  Groupon is very deceptive in their advertising and purchasing! I bought some Groupon Vouchers which I wound up not redeeming, because the company that I bought the voucher for, wanted to store my **** card information, plus only would redeem one voucher. I bought 3. Then, Groupon would not give me my money back, because it was past the return date by 1 day, even thougth it was Groupon's fault. They only would give me Groupon Bucks Credit. I do NOT Want a credit with groupon bucks!Horrible company to deal with! Do not purchase anything from them!

• Review fromWilliam F

  Date: 02/24/2025

  Groupon should be shut down. I bought a Groupon more than once that was fraudulent. They advertise Restaraunts that do not honor the agreement and in some cases the establishment is permanently closed. Most recently I bought one for a restaurant and they told me they dont accept Groupon vouchers. Groupon gave me a Groupon credit but I want my money back and there is no way to talk to a live person to solve this. People need to know Groupon is a horrible business and they scam people out of money.

• Review fromNina B

  Date: 02/21/2025

  If I could leave no stars I would. I purchased a Groupon for an oil change near my work. The Groupon was by appointment only and I thought it would be easy to make an appointment during my break. Well, the company conveniently never had any appointments on the dates/times that I was available. Because I was in need of this service, I told the merchant to cancel the Groupon so that I could go somewhere else. The merchant, was unable to do so and directed to me to Groupon customer service. Well, that also sucked because you can't call anyone or even have the option for a live chat. After much research, I was able to find an email for customer service online. I sent them my request for a refund along with texts correspondence with the merchant. They responded saying that since the request was 3 days after the purchase they could not refund the Groupon or issue a credit. How was I to know within 3 days that they would be unable to service me? They did not even issue a credit toward another purchase So basically these SCAMMERS just keep your money!!

• Review frommichael a

  Date: 02/21/2025

  On Sunday 1-5-2025 I went on line to book 2trips to ********. I mess up and booked 2 trips to ******** on different days. So I figured I'd call Monday and tell them I messed up. But there is no customer service to call. So they took my money and told me " to bad". What a rip off, I never took the trip. They said they'd give me Groupon bucks, Well they lied they never did. I done alot of deals thru Groupon but never had to deal with ***************** All I can say is ********************** needs better help. Everyone I deal with was from ***** thanks