Reviews

This profile includes reviews for Voipo LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Voipo LLC

  19 Spectrum Pointe Dr Ste 602 Lake Forest, CA 92630-2278

  
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  Voipo LLC

  11251 Northwest Fwy Ste 100 Houston, TX 77092-6513

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  Voipo LLC

  8965 Research Dr Ste 100 Irvine, CA 92618-4246

  

Review Details

• Review fromWilliam H

  Date: 01/17/2025

  I have had a VOIPO telephone line for several years at my prior home because cell phone coverage there was spotty. VOIPO provided adequate service, until I relocated to my new home and attempted to discontinue my account. Back in January of 2024 I returned the VOIPO adapter and receipt was acknowledged by the company. I repeatedly requested by email that service be discontinued. Subsequently, repeated emails to customer service went un-answered. Repeated phone calls to customer service failed due to unusually high call volumes and I continued to be billed for service I did not need nor want. The company claims that I owe them $1480. This unauthorized billing seems to be systematic and intentional.

• Review fromElena C.

  Date: 12/12/2024

  I agreed to a 2 year service for $***. and was billed on 10/24/2024. I was billed again on 11/14/2024 for $***\ 11/28/2024 for $185 12/10/2024 for $*** OVERCHARGED FOR $550.00 I contacted customer service through email and support. I was advised it was a "billing error and did I want credit" I replied NO I was a refund I contacted my credit card company to dispute the charges made on 11/14,11/28 and12/10. This is extremely frustrating and stressful. No one answers the phones at customer service number. I am no longer receiving responses via email. I want my credit card inofrmation deleted from your systm and immediate resolution. Thank you.

• Review fromHeather S

  Date: 12/02/2024

  I am also having the same issue as others below. I have been charged for FOUR renewals in the last few months. I get no response from contacting the company thru support tickets or phone calls. FURIOUS! Have been with them for years.

• Review fromJames C

  Date: 11/03/2024

  Came here to file a complaint. Same story. 3 times this year, they have billed my credit card. Like others, I missed the first. The last two I caught. Opened a support ticket over a months ago, no response. Tried chat, but it's offline. My mother is also a customer, and I just found out today that they have done the same thing to her. We will both be reporting this to our credit union tomorrow.

• Review fromraygam

  Date: 10/23/2024

  I've been with VOIPo since 2011 with minimal issues. It seems that this year they created some huge problems. They began processing account "renewals" when accounts were not even close to renewal time. My credit card was charged five times during the last 5 months for 2 year (early) renewals, all of them unauthorized. Judging from the many reviews posted on BBB and the complaints this is not an isolated incident or computer glitch. Either of those would have been long corrected during the last half year. Sad to see what once was a good company go down the drain.

  raygam

  Date: 10/31/2024

  Interesting note to add .. my support ticket at Voipo has received no response at all in a week. Yet another review I posted was immediately noted and acted on by Voipo - the review, not the unauthorized charges. Perhaps BBB reviews are less important since they are not used in the calculation of the business; rating.

• Review fromALAN A

  Date: 10/20/2024

  Lilke many others, VOIPO fraudulently charged my credit card for $185 on Oct 14th. The first rep I spoke with on Oct 14 said that it looked suspicious, and put in a request to reverse the charge. No reversal has happened.The 2nd rep I spoke with said that he was told it was due to a "software update error". Well, folks, update errors do not affect many folks over a span of several months, and definitely do not involve credit card charges. This looks like they are running low on cash to fund operations, and are resorting to illegal means to do so. Just my opinion.

• Review fromJonathan M

  Date: 10/09/2024

  ***-Enabled DIDs Are a Game ChangerThe ***-enabled DIDs that VOIPO offers have been a great addition to my business communication toolkit. I can now handle both voice and *** from the same number, which is a huge convenience. The platform is easy to use, and the *** feature works flawlessly. I highly recommend VOIPO for businesses that need flexibility in their communication options

• Review fromJames N

  Date: 10/04/2024

  I have also been charged three unauthorised charges of $181.00. I have asked for a full refund, but have gotten nothing. I was negligent in looking at the credit card bill. I was traveling and had quite a few charges so I was not surprised by the total of the bill. I discover this when looking at how much time I have left on my account. My complaint to Voipo has been in the system for a couple of weeks with no action. I have had this service for nearly 10 years with no previous difficulties.

• Review fromDoyle M

  Date: 09/30/2024

  Company Double charging for 2.5 yr phone service of $185 and charging again 6months later in full on credit cards on file. **************** phone numbers NOT answered with recording to Email support TO NO REPlY other than to have phone services terminated even after credit card being charged TWICE.According to reviews of this company it IS now their standard method of operations!!!!*** needs to investigate these fraudulent practices of VoiPO

• Review fromFerda E

  Date: 09/25/2024

  I have had Voipo for about 7 years and everything was fine. But December 2024 they charged 181 dollars(renews in February) then charged again in May and September! I called and canceled the payments from my credit card. I attempted to cancel the service from their website and they locked my account. I can't log in and cancel the service. I will cancel my credit card as the last resolt.