Complaints
This profile includes complaints for Voipo LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 154 total complaints in the last 3 years.
- 149 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Longtime VOIPO Customer. I have two phone number accounts, along with 3 add-ons. ************* to be billed $185.00 Biennally. Add-ons $36.00 Annually. Unauthorized charges (20 total) during the past 12 months. Called the company on two separate days. On hold for 15 minutes each time. No answer. Filed a Support Ticket (Ticket ID #**************. No response. Fraud complaint filed with *******.
Business Response
Date: 11/10/2024
Hello,
I'm the owner of VOIPO and apologize for this. I escalated this and it's now taken care of for you.
We have located your account and confirmed that you were impacted by a billing error.
We have issued refunds for the invoices billed in error. You should see the refunds posted on your credit card within the next few days.
We have also removed your credit card from our system and set your account for manual billing.
We apologize for the error and the delay in getting it resolved for you.
Please let us know if you need anything else and thank you for your business.
Best Regards,
******* ****
Founder/CEO
**************************Initial Complaint
Date:10/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/14/24 my Credit Card was charged a renewal fee of $185.00 WITHOUT MY AUTHORIZATION. Isn't this FRAUD? Your company should only renew service when authorized by the customer. I tried to delete my credit card number from the ********************** tab 'Account', where a customer can update 'Payment Details', BUT THERE IS NO DELETE FUNCTION. It appears you can only add a new Credit Card.I was happy with the phone service itself, BUT WANT THIS AUTOMATIC RENEWAL WITHOUT MY AUTHORIZATION TO STOP! It would also be a good idea to update your tab 'Account' to allow deletion of a credit card so the customer can stop unauthorized charges on their own.Business Response
Date: 11/10/2024
Hello,
I'm the owner of VOIPO and apologize for this. I escalated this and it's now taken care of for you.
We have located your account and confirmed that you were impacted by a billing error.
We have issued refunds for the 2 invoices billed in error. You should see the refunds posted on your credit card within the next few days.
We have also removed your credit card from our system and set your account for manual billing.
We apologize for the error and the delay in getting it resolved for you.
Please let us know if you need anything else and thank you for your business.
Best Regards,
******* ****
Founder/CEO
**************************Initial Complaint
Date:10/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
VoiPO offers 2 years of unlimited calling for $185. On November 19, 2023 Voipo charged me $185, which I agreed to for 2 years of service. Subsequently they charged my card multiple times for $185, which I did not agree to. These dates were:March 11, 2024 July 14, 2024 September 19, 2024 October 14, 2024 I caught the issue September 25, 2024 and reported it to them in Ticket ID #*************. They were able to charge me again subsequently, but now I believe I have successfully locked the card. There is no way to remove a credit card from their system.I received 1 response to my ticket and then nothing subsequently. I did file 2 additional tickets but those did not produce any results, one they closed and the other appears to have had no action taken.Voipo should refund $185 * 4 = $740 for excess charges beyond what was agreed to. They also owe service until November 2025.I see others with similar issues on the BBB website. Any help with this would be appreciated.Business Response
Date: 11/10/2024
Hello,
I'm the owner of VOIPO and apologize for this. I escalated this and it's now taken care of for you.
We have located your account and confirmed that you were impacted by a billing error.
We have issued refunds for the invoices billed in error. You should see the refunds posted on your credit card within the next few days.
We have also removed your credit card from our system and set your account for manual billing.
We apologize for the error and the delay in getting it resolved for you.
Please let us know if you need anything else and thank you for your business.
Best Regards,
******* ****
Founder/CEO
**************************Initial Complaint
Date:10/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I renewed my 2 yr contract in Jan 2024. And since then I have been charged at least 4 more times. I have tried to call and submit online ticket requests, and no responseBusiness Response
Date: 11/10/2024
Hello,
I'm the owner of VOIPO and apologize for this. I escalated this and it's now taken care of for you.
We have located your account and confirmed that you were impacted by a billing error.
We have issued refunds for the invoices billed in error. You should see the refunds posted on your credit card within the next few days.
We have also removed your credit card from our system and set your account for manual billing.
We apologize for the error and the delay in getting it resolved for you.
Please let us know if you need anything else and thank you for your business.
Best Regards,
******* ****
Founder/CEO
**************************Initial Complaint
Date:10/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They charged without any authorization my credit card 4 times in advance service fees in the amount of $185 (3/10/24, 7/13/24 , 9/21/24 and 10/13/24)I sent them two e-mails with automated response only.This action looks like pure FRAUD.Business Response
Date: 11/10/2024
Hello,
I'm the owner of VOIPO and apologize for this. I escalated this and it's now taken care of for you.
We have located your account and confirmed that you were impacted by a billing error.
We have issued refunds for the invoices billed in error. You should see the refunds posted on your credit card within the next few days.
We have also removed your credit card from our system and set your account for manual billing.
We apologize for the error and the delay in getting it resolved for you.
Please let us know if you need anything else and thank you for your business.
Best Regards,
******* ****
Founder/CEO
**************************Initial Complaint
Date:10/14/2024
Type:Status:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Attached are a support ticket with Voipo, the current service showing expiration in 2032 and 2033 and the invoices that were automatically billed monthly to the credit card on file that I cannot remove. They have not issued any refunds but continually bill each month forcing me to submit disputes with my credit card company. I would like this to stop.Business Response
Date: 11/10/2024
Hello,
I'm the owner of VOIPO and apologize for this. I escalated this and it's now taken care of for you.
We have located your account and confirmed that you were impacted by a billing error.
We have issued refunds for the invoices billed in error. You should see the refunds posted on your credit card within the next few days.
We have also removed your credit card from our system and set your account for manual billing.
We apologize for the error and the delay in getting it resolved for you.
Please let us know if you need anything else and thank you for your business.
Best Regards,
******* ****
Founder/CEO
**************************Initial Complaint
Date:10/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has a problem with their billing system which they openly admit. It charges customers credit card on file for two-year renewal subscriptions when the customer does not authorized them and well before the due date. For example, according to this company's invoices and records, I have now paid for telephone service through 2030. I hope I live that long! These unauthorized charges have happened in the past but the company always processed refunds immediately. That is not the case with the last two unauthorized charges. Below is my latest notification to the company send via email:As I indicated on 09-24-2024 in Customer Support Ticket # *************, I was charged for a two-year extension of ************ that I did not authorize. I received a response that acknowledged the mistake was caused by your billing system and a refund would be processed. I was told there were many people ahead of me that needed to have refunds processed. No refund has been processed as of this morning, October 14, ********** (10-14-2024) I RECEIVED NOTICE OF ANOTHER $185.00 CHARGE for another unauthorized two-year extension. This is going the wrong direction. I like your telephone service and have been a long time customer but obviously your billing system needs fixing (or the company is in financial trouble).If I do not receive acknowledgment from you within two days that you have issued two refunds to my credit card on file for $185 each, I will be forced to contact my bank and have them deny payment to VOIPO and seek my refund through the bank.I have attached my billing history, customer support ticket and the two unauthorized invoices that were charged to my credit card on file.Initial Complaint
Date:10/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been billed 3x times this year fraudulently by this company when my current service period is set to expire in Jan 2025. I opened a support ticket with them 2 weeks ago and got a standard reply that they are looking into this. Now I see others reporting this...so definitely this is not a standard business practice......but a scam they are perpetrating on their customers!Why can't the California Attorney General launch an investigation into this company?Business Response
Date: 11/10/2024
Hello,
I'm the owner of VOIPO and apologize for this.
It looks like this was resolved with our support team on 10/5 and refunds were issued then.
Please let us know if you need anything else. Again, we apologize for the error and delay.
Best Regards,
******* ****
Founder/CEO
**************************Initial Complaint
Date:09/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************************** charges service fee $185 three times in advance without my authorization. They don't answer the phone. They don't reply the ticket. This action is STEALING money from their customers. This is just ongoing FRAUD.Business Response
Date: 09/27/2024
Hello,
We're very sorry for the inconvenience and error.
Your refunds have been issued and I sent you an e-mail with more information.
I apologize again for the error and delay.
If you have any questions or don't see the refunds on your side within a few business days, please just reach out to me at the e-mail I e-mailed from and I'll be happy to help.
Best Regards,
******* ****
Founder/CEO
**************************Initial Complaint
Date:09/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Thank you for your message. We are waiting to receive confirmation of the Refunds. As of today Sept. 30th, no Refunds have been received or shown in our account. If and when all of the Refunds are received, we will close the case.Business Response
Date: 09/27/2024
Hello,
We're very sorry for the inconvenience and error.
Your refunds have been issued and I sent you an e-mail with more information.
I apologize again for the error and delay.
If founded VOIPO in 2006 and still own and operate it today so we're 18 years old. We're definitely not trying to scam any customers.
I can't promise mistakes will never happen, but we will always work to make things right if they do.
If you have any questions or don't see the refunds on your side within a few business days, please just reach out to me at the e-mail I e-mailed from and I'll be happy to help.
Best Regards,
******* ****
Founder/CEO
**************************Business Response
Date: 11/10/2024
Hello,
I'm the owner of VOIPO and apologize for this.I remember you reaching out to me directly a while back and we got refunds issues and everything resolved for you.
This BBB complaint was still pending though.
Can you confirm you're all set now?
Please let us know if you need anything else. Again, we apologize for the error and delay.
Best Regards,
******* ****
Founder/CEO
**************************Customer Answer
Date: 11/10/2024
Better Business Bureau:
We were contacted by ******* **** and we have now received refunds on two of the unauthorized charges and have also received a check (which has now cleared) on a third unauthorized charge. The fourth unauthorized charge was used toward our next renewal. Mr. **** apologized and stated that all four unauthorized were done by mistake. For our particular circumstance, I find that this resolution is satisfactory to me and I consider this complaint resolved.
Regards,
****** **********
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