Complaints
This profile includes complaints for Voipo LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 154 total complaints in the last 3 years.
- 149 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Voipo company is bee charging me over and over the same transactions on many renewals my service till 2029 with out my consent and abstract money from my credit card I did send two them since when they are doing extra charges and the eco only refund it 5 charges of ***** dollars each charging also for services the they never provide other charges from phone numbers not belongs to me and lately they do more then 12 transactions some of them ****** each one and the don't wants to refund it to my credit card I also have late fees plus interest rate due to there mistake the eco ask me for the proofs and even though I forward it to him he still asking me for more proofs some of my service are ****** every 2 years and now I find out the charge is been every year this way too much it take my time and energy and I don't know what else to do I may take them to court with my proofs I find out in so many reviews in different website very bad reviews about Voipo company
Business Response
Date: 11/10/2024
Hello,
This complaint was resolved a while back with the customer via e-mail.
Everything should be all set now and refund checks have been processed and confirmed receiced.
Initial Complaint
Date:08/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/8/2024, VOIPO charged my credit card without authorization for $185.I contacted the company on 7/18, and they admitted it was a mistake and made some fake excuse about their billing department, and promised to refund the charge. See below for the ********* of 8/7/2024, they still have not reversed their false charge and several follow-up e-mails have received no reply from this company. Also, this seems to be a pattern based upon other reviews - they make an extra charge and hope people do not notice. I recommend this company is investigated as this seems to be a deliberate attempt to obtain funds illegally.----------------------------------------------------------------------------From: ***** H ************************************ Sent: Thursday, July 18, 2024 1:20 PM Subject: [#VSA-731-17465]: Refund Importance: High Hello,This email is to let you know your request has been moved to the billing department for processing of the refund. Please don't reply to this ticket as it will place the ticket at the bottom of the Billing queue and may delay the refund. We are working through a back log of these refund requests as there was a large amount created due to a billing system error on our end.We will be replying to this ticket when the refund has been processed. Thank you for your patience and understanding. You should hear back from us soon.Have a great day!--***** *.Voipo Customer Support Staff Ticket Details ________________________________________Ticket ID: ************* Department: Billing Type: Issue Status: Open Priority: Requests Handled in Order ReceivedBusiness Response
Date: 11/10/2024
Hello,
I'm the owner of VOIPO and apologize for this.I've looked into this and it looks like your issues were resolved and refunds issued by our team on 8/13.
If you still need anything else, please let us know.
Once again, we apologize for the error and delay.
Best Regards,
******* ****
Founder/CEO
**************************Initial Complaint
Date:08/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
the company repeated bills me without an invoice. I just happened to look on my credit card and found I have been billed seven times along this year for an annual subscription. additionally, there are 3 charges from 2023. I would be fine with the 2023 for 1 year but that means the company charges whenever it feels like it as an 'error'. of course reaching out to the company only gave a partial refund, my account shows another total. again, they just charge and there is never an invoice or heads up a bill is due. this from the same company that says non working equipment on their network is my problem, I have yet to see proper configs if I purchase something from anyone but them (3rd party equipment from the same manufacturer), acceptance of service issues (the service as gone down multiple times and it's always something on my network despite I did not changes but suddenly starts working again after a weekend). one of the lines I pay for has not worked for years but it's my fault. same company that told me to run a scan then says my network is not setup correct but never bothered to say run from the same segment as devices (or figure out it's not a problem and their blame game is weak)what I would like it honest payment and value for my money, not 'errors' that benefit the company while s******* users. I should have full service at all times, equipment that works and invoices not random charges. all of 3 items are not what I have now. additionally, my funds have been tied up for some time. I'm not getting interest back, had I not paid my card off, I'd be paying more for something unfairly. I want the 185 to be applied to their 'sale price' of 149 for 2 years.Business Response
Date: 11/10/2024
Hello,
I'm the owner of VOIPO and apologize for this.I've looked into this and it looks like your issues were resolved and refunds issued by our team on 8/2.
If you still need anything else, please let us know.
Once again, we apologize for the error and delay.
Best Regards,
******* ****
Founder/CEO
**************************Initial Complaint
Date:07/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Without my permission I was chared for a 2 year renewal/extension for my ************* I alrady had extended my service through 2027 and this automatic renewal push it to 2029 which I did not want. I asked the company for this $185 renewal to be refunded. I have asked for a status and am not receiving a response. The dialogue of the communications is provided in an attachmentBusiness Response
Date: 11/10/2024
Hello,
I'm the owner of VOIPO and apologize for this.
I've looked into this and it looks like your issues were resolved and refunds issued by our team on 8/10.
If you still need anything else, please let us know.
Once again, we apologize for the error and delay.
Best Regards,
******* ****
Founder/CEO
**************************Initial Complaint
Date:07/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *******
Business Response
Date: 11/10/2024
Hello,
I'm the owner of VOIPO and apologize for this. I escalated this and it's now taken care of for you.
We have located your account and confirmed that you were impacted by a billing error.
We have issued refunds for the invoices billed in error. You should see the refunds posted on your credit card within the next few days.
We have also removed your credit card from our system and set your account for manual billing.
We apologize for the error and the delay in getting it resolved for you.
Please let us know if you need anything else and thank you for your business.
Best Regards,
******* ****
Founder/CEO
**************************Initial Complaint
Date:06/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *****
Business Response
Date: 11/10/2024
Hello,
I'm the owner of VOIPO and apologize for this. I escalated this and it's now taken care of for you.
We have located your account and confirmed that you were impacted by a billing error.
We have issued refunds for the invoices billed in error. You should see the refunds posted on your credit card within the next few days.
We have also removed your credit card from our system and set your account for manual billing.
We apologize for the error and the delay in getting it resolved for you.
Please let us know if you need anything else and thank you for your business.
Best Regards,
******* ****
Founder/CEO
**************************Initial Complaint
Date:02/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer for over 10 years. My account was prepaid through April ******* December 2023 I started receiving "Credit Card Payment failed" emails. VOIPO was attempting to charge my card 4 months early, and without the 2 years for the price of 1 promotion they frequently offer.I opened a ticket, and the response I received basically said that VOIPO might generate renewals earlier that the due date - nothing to indicate this was in ******** date it seems VOIPO has now attempted to charge my card seventeen (17) times per the emails I have received. The last 3 have been since I initiated cancellation of my account because of this issue, and one has been received after VOIPO confirmed they received my adapter return and my account was closed. All of the attached invoices are without any promotions applied, which have been made available since this began.I thought this might be a glitch, but seeing the other similar reviews here leads me to believe this is SOP - and it's not OK.What I am seeking and expecting: stop trying to charge my card. I am not longer your customer, you have confirmed my cancellation, and you have confirmed I returned your equipment. I actually have a credit you should be refunding.Business Response
Date: 11/10/2024
Hello,
Hello,
I'm the owner of VOIPO and apologize for this. I escalated this and it's now taken care of for you.
I pulled up your account and it looks like we got this resolved for you earlier in the year. The last automated e-mail we sent you was on 2/8 and I can confirm you won't receive any more.Your card information has also been removed from our system entirely.
We apologize for the error and the delay in getting it resolved for you.
Please let us know if you need anything else and thank you for your business.
Best Regards,
******* ****
Founder/CEO
**************************Initial Complaint
Date:01/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an invoice for 6 months in the future and was automatically charged 7 minutes later. I, at no time, ever gave the company permission to automatically draft funds from my bank account. I called the company to request a refund and also cancel my service, and they said they would not refund until I returned their equipment, even though the error was on on their end and I never should have been charged for a service 6 months in the future in the first place.Business Response
Date: 11/10/2024
Hello,
I'm the owner of VOIPO and apologize for this. I escalated this and it's now taken care of for you.
We have located your account and confirmed that you were billed in error. We're unable to issue the refund to your card due to the age of the charge, but we have sent you a check which you should receive within the next few days for the $185 refund.
We have also removed your credit card from our system and I can confirm that your account is cancelled.
We apologize for the error and the delay in getting it resolved for you.
Please let us know if you need anything else.
Best Regards,
******* ****
Founder/CEO
**************************Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******** customer service and fraudulent practices. We had a phone number ported to VOIPO many years ago and decided to switch to another company back in 2021. Since then, we have discovered that VOIPO did not close out our account and we have been charged for 3 years for a phone number that VOIPO does not own. The exact date we switched companies was April 30th, 2021 and we have even provided VOIPO with proof of successful porting. I have requested for a supervisor to call-back twice now, and no one has gotten back to me, other than unnamed emails denying a refund and stating that VOIPO is never notified when numbers are ported. This is false. VOIPO was in communication with us in 2021, when they provided us a pin code for porting. Furthermore, they had to agree to give up the number to the other company and would have been in communication with them during the porting process. Porting numbers do not happen without confirmation. Despite all of this, they continued to keep our account active and now are refusing to provide a refund. I have spoken not only with our new company, but also with representatives from ******* who have helped us with one of our lines, and they have all confirmed with me that what VOIPO is doing is dishonest and the account should have been closed automatically when VOIPO gave up the number in 2021. Stay far away from this company.Business Response
Date: 11/10/2024
Hello,
We are unable to find an account under this name. Could it be under another name?
We'd love to help, but we need to find your account in order to do so.
Best Regards,
******* ****
Founder/CEO
**************************
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