Complaints
This profile includes complaints for Voipo LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 154 total complaints in the last 3 years.
- 149 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have done business with Voipo since 2012. 8/19/2024 we changed the service they provide to us from a VOIP phone line to their "cloud" service (which basically "holds" our phone number for our future use without providing us with a VOIP line). 8/19/24 we authorized Voipo to charge $72 to our credit card for two-years cloud service to 8/18/2026. They provided a receipt comfirming same and are providing the cloud service as expected.9/18/24 they charged $72 to our credit card for service from 8/19/26 to 8/18/28. WE DID NOT AUTHORIZE THIS PURCHASE OR CHARGE TO OUR CREDIT CARD.9/21/24 they charged AN ADDITIONAL $72 to our credit card for service from 8/19/28 to 8/18/30. WE DID NOT AUTHORIZE THIS PURCHASE OR CHARGE TO OUR CREDIT CARD.9/30/24 I filed a written request (via the Support tab at their website) for refund of the two unauthorized $72 charges. 9/30/24 Voipo (******* ***) wrote that a billing error occurred would we like to apply the overcharge to additional future service?10/1/24 I wrote to ******* thanking him for the offer, but please refund the $144.10/2/24 *** ******* wrote that he would move the ticket to the billing department for refund.10/13/24 they charged YET ANOTHER ADDITIONAL $72 to our credit card for service from 8/19/30 to 8/18/32. WE DID NOT AUTHORIZE THIS PURCHASE OR CHARGE TO OUR CREDIT CARD.10/17/24 I wrote to *** saying another unauthorized $72 was charged to our card and that I hadnt seen the $144 already owed me.10/17/24 I talked with *** told him that I want to remove my credit card on file with them (it is not possible to do this on line at their website!!) AND receive the $216 they charged to my card without authorization.10/17/24 *** created a ticket ID# *************, which I am attaching to this complaint.12/13/2024 almost 2 months and nothing more received from Voipo.
Business Response
Date: 02/19/2025
Hello,
Your refund has now been processed. It was issued to your card on 2/18. It may take 1-2 business days for it to appear depending on your bank or card company.
We apologize for the delay and thank you for your business.
Best Regards,
VOIPO
Initial Complaint
Date:12/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a customer of ********************** and I have been overcharged for a 2 year plan. I was charged in September, October, November, and December when I should have only been charged 1 time for 2 years. I would like to be removed from automatic payments to manual billing.Initial Complaint
Date:12/10/2024
Type:Status:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have been charged for 2 years of service on multiple occasions unknowingly. Have cancelled service and returned box and requested refunds for the services which are paid through 3/14/2029. Was able to dispute the most recent charge on credit card and get refunded. Have not had any response to online request sent 11/1/24.Initial Complaint
Date:12/10/2024
Type:Status:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Same billing "error" as many others. However, once discovered, ALL accounts with this billing error should have been corrected!!!It's also true that Voipo sends weekly emails encouraging this extra billing by suggesting your term is about to expire which is completely untrue. Since people apparently figured out that scheme and did not respond, it appears they have taken it upon themselves to create this billing "error" and only refund those who complain. Who else is out there. Sounds like ******** might be the next step to raise awareness.Initial Complaint
Date:12/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/15/2024 I was charged $185.00 for a renewal of service that I did not request as I just renewed for 2 years at discounted price on 10/10/2024. I noticed this charge and advised via trouble ticket EQP-134-***** that it was a billing error and credit would be issued, however it could take up to 30 days. Since I had been with this company for a number of years I gave them a chance to make good. Closing in on the 30 day window I received a follow up saying " VOIPO Support Time: 2024-12-05 05:19 Message: Hello,Our billing department is experiencing a higher than usual volume of support tickets at this time and our response times are slower than usual. We are working through all tickets and issuing refunds for any billing errors.All billing tickets are being handled in the order they were sent. We appreciate your patience as we work through them.Please do not reply, open additional tickets, or call in about your ticket or it may delay its handling unless it is an emergency. Most of our phone and chat agents do not have access to billing.We apologize for the delay and thank you for your patience. If you are due a refund, it will be issued in the near future as we work through the ************ Regards,VOIPO"Today 12/10/2024 I was invoiced AGAIN and my on file card was charged with no authorization. I have disputed the charges with Citi Mastercard.This should have been handled within 3-4 days as any other credit request would have been and the auto-billing issue addressed. It seems like there may be a systemic issue in the billing department that should be resolved for the betterment of your customer relationship.Initial Complaint
Date:12/10/2024
Type:Status:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
VOIPO fraudulently billed my credit card 7 times and continues to do this. Calling their customer service is difficult because the lines are always busy. It's supposed to be a flat annual charge, however in the attached screenshot form my amex you can see regular monthly charges. this is no mistake- it's deliberate consumer fraud.Initial Complaint
Date:12/07/2024
Type:Status:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
VoIPO has billed me five times in 2024 for renewal of my voice-over-IP phone service. I wasn't paying close enough attention until they started billing me every month. I contacted my credit card company to dispute two of the charges and now realize I should have disputed four of the charges. The charges are on my credit card statements are also reflected in VoIPO's online account service. I've attached a screen shot of these charges. The renewal was only supposed to be charged in August 2024. I have attempted to contact VoIPO both by phone (no answer) and email (no reply).The charges shown in the attachment are each for $185 on these dates: 2/23/2024 5/20/2024 8/12/2024 9/21/2024 10/14/2024 I have already disputed the last two charges. The ones from February and May should not have occurred since my expiry was in August.Initial Complaint
Date:12/05/2024
Type:Status:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Voipo has charge bi-yearly renewal fee of $185.00 5 times this year (2024). We have had difficulty getting any response from this company. They say the best form of communication is via email *********************************** We have tried email them regarding overdraft and charges since July of this year. Final got a representative on the phone in October, who stated that voipo's billing department did overcharge several customers. Help desk ticket was opened for refunded on 4 charges and 5th charge to be extended to a 2 year period. It was stated in the email from October that refunds would be processed in 30days (screenshot of the emails provided in attachment). It is now December, we have tried emailing and calling customer service. No response via email, no one is picking up the phone call. We would like refund for overcharges immediately.Initial Complaint
Date:11/22/2024
Type:Status:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Long time customer with 2 lines of service. When reviewing my records, I noticed Ive been billed 9x this year, starting in March up until November 15th for $185 each transaction. This is at least an overcharge of 7x @ $185 ($1295 overcharge). I have opened a support case and it was acknowledged as a billing error but several days later, still no acknowledgement of a refund being processed. I have contacted the bank to try and stop additional charges but am hesitant to cancel my service until the refunds can be processed. The easiest solution is for Voipo to issue the refund promptly.Initial Complaint
Date:11/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.VOIPO addressed the issues, and acknowledged that there was a software glitch. They did resolve all the issues in a timely fashion.
Regards,
**** ****
Business Response
Date: 02/10/2025
Hello,
We show that your refunds were issued to your card on 11/24/24.
We apologize for the delay. If you need anything else, please reach out to support and we'll be happy to help.
Best Regards,
VOIPO
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