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Business Profile

Voice Over Internet Protocol Sales and Services

Voipo LLC
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Voipo LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Voipo LLC has 3 locations, listed below.

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    • Voipo LLC

      19 Spectrum Pointe Dr Ste 602 Lake Forest, CA 92630-2278

      BBB accredited business seal

    • Voipo LLC

      8965 Research Dr Ste 100 Irvine, CA 92618-4246

      BBB accredited business seal

    • Voipo LLC

      11251 Northwest Fwy Ste 100 Houston, TX 77092-6513

    Customer Complaints Summary

    • 154 total complaints in the last 3 years.
    • 149 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been a Voipo customer for years without any major issues. I discovered in October 2024 that Voipo had billed me $185 for two year renewals without my knowledge or consent on four occasions during the year; on 4/5, 7/14, 9/21, and 10/14. When I called Voipo to request a refund I was told there was an issue with the billing software and that I would be refunded my money within 2 weeks. I was also assured that my name would be removed from the automatic billing so I wouldn't be billed again. That was on 10/31. On 11/15 my credit card was billed again for $185, bringing the total unauthorized charges to $925. I contacted Voipo again and was told that they would remove my name from the automatic billing and that it may take up to a month to get refunded. That was on 11/20. Then on 12/5 I received the email from Voipo stating that they were handling tickets in the order in which they were received and to not call to check in or open new tickets as that will delay the refund process. It's now 1/1/25 and I haven't received anything from Voipo. I don't see how I can ever trust them again with my credit card info since I was billed after I brought the issue to their attention. I would like to get my $925 back asap.

    • Initial Complaint

      Date:12/31/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      VOIPO has been billing our two credit cards (mine and my husband's) $185 per month for a charge that is supposed to occur every two years. They have charged us over $2000. I have been trying to get a refund for 4 months, and they continued the charges. I finally canceled the credit card, which only stopped the charges. I cannot get through to them on the phone, and they keep sending me emails telling me I will receive a refund. But I have not seen a refund.

    • Initial Complaint

      Date:12/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of *********************** VOIP phone service since 2012, which my service with them automatically renewing every year. On 10/14/24, I noticed a charge for $185 on my credit card (the annual renewal fee) and contacted them about a refund. I was told I would be put in the queue. I also discovered I was charged $185 on both 7/8/24 and 9/21/24, meaning that I had been charged $555 instead of $185. I contacted them again on 11/29 after not receiving a refund, being told that they had a backlog and that if I responded my refund request would be sent to the bottom of the queue, which is ridiculous. I then contacted them on 12/23/24 after still not receiving a refund, letting them know that I was planning on filing a chargeback with my credit card company and contacting the BBB. At this point I looked back at my bank statements and saw that I had been charged $185 twice on 9/24/23. So, at this point I was charged $370 for a $185 service in 2023, and $555 for a $185 service in 2024. It has been 73 days since I asked for a refund. The company now **** me more than $500. They are stealing from their customers.

    • Initial Complaint

      Date:12/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had Voipo service for years and this year Voipo started billing for future services. We are now paid through 2033. We have contacted Voipo multiple times, submitted support tickets, tried calling to have the billing corrected to no avail. At this point we want to be reimbursed for all future invoices that have been ******* reviewing the complaints it appears that what we thought was an isolated incident is not and Voipo has a serious billing issue.

    • Initial Complaint

      Date:12/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have two subscriptions with VoIPO: a bi-annual ************* and an annual fax line. We are being charged monthly for annual and bi-annual renewals. This has been going on since August, 2024. The attached list of transactions shows the incorrect charges. We submitted a ticket to have this repaired on November 25th, and we were charged AGAIN on December 10th. We have now spent more than $1200. We cannot remove our payment information without replacing it with another. We would like these incorrect charges refunded and both accounts accounts closed.

    • Initial Complaint

      Date:12/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transactions. Amount. Note 03-13-2023. $185. Renewal charge 12-28-2023. $185. Renewal charge 04-05-2024. $185. Renewal charge 07-14-2024. $185. Renewal charge 09-21-2024. $185. Renewal charge 10-14-2024. $185. Renewal charge 11-15-2024. $185 Renewal Charge Total amount $1295 want refund me . I reported allready them on12/01/2024.We have a contract $185 biannually auto pay but they charge me without my permission and violation of my contract. So I request for my full refund $1295 which they charge on my account over payment .Hopping your positive response Thanks

    • Initial Complaint

      Date:12/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Beginning in 2024 I opted to renew my ************ for 2 years at $185/2 year term and $36/1yr for toll free service. In November 2024 I became aware of additional multiple charges related to this service. On 11/19/24 the company acknowledged their errors and assured they would provide proper refunds. However, on 12/10/2024 they processed additional charges of $185 +36 to my CC. I have since disputed these charges as FRAUD. To date (12/17/2024) I have received no communication or refunds.

    • Initial Complaint

      Date:12/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have done business with Voipo since 2018 with no problem. It has recently come to my attention that the company has been charging my card and renewing my account without my knowledge. They have charged me a total of ******* in 14 charges since February 2024, saying I am paid thru 2038! I have attached their invoice image, and can provide credit card statements upon request.Further, there is no way to remove my credit card from their site, they do not answer their phone, chat, or emails. Please help! Thank you ***** *********

    • Initial Complaint

      Date:12/17/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      VOIPO fraudulently charged my credit card 5 times for the total of $925. Without my authorization they extended their service through 2036! Their customer service has not provided information on the refund. Here are the unauthorized charges:*********************** NextAdvisor Special - ********** (12/21/2034 - 12/20/2036)2034-12-212024-12-10 14:13:57$185.00 *********************** NextAdvisor Special - ********** (12/21/2032 - 12/20/2034)2032-12-212024-11-15 05:16:23$185.00 *********************** NextAdvisor Special - ********** (12/21/2030 - 12/20/2032)2030-12-212024-10-14 03:30:00$185.00 *********************** NextAdvisor Special - ********** (12/21/2028 - 12/20/2030)2028-12-212024-09-21 07:44:08$185.00 *********************** NextAdvisor Special - ********** (12/21/2026 - 12/20/2028)2026-12-212024-07-14 04:20:28$185.0

    • Initial Complaint

      Date:12/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been a customer since 2013 and also used ********************** for my employer. What happened to these people?? Looking at all the reviews and complaints about early and multiple renewals, blaming early billing on the computer systems and that billing will get back to me to resolve which never happened and no responses on support tickets etc. My normal renewal is in October however I got 2 charges in February and March 2024 which were billed 8 months early, another charge in July 3 months early which extended the *** # out to 2026 and then 2 charges in October 2024 at the usual due date and now extends everything out to 2028. I have opened a support ticket UZF-626-***** In October! Since asking for a refund its been crickets. (see attached) In October I was asking for the extra charges that took me past 2025. At this point I want all charges this year totaling $442 and close the account.Also reference FCC Ticket No. *******.

    Voipo LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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