Reviews

This profile includes reviews for Metergy Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Metergy Solutions Inc

  null Markham, ON L6G 1B3

  
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  Metergy Solutions Inc

  PO Box 4638, Station A Toronto, ON M5W 5C7

  

Review Details

• Review fromMaria Isabel B

  Date: 03/06/2024

  Sajikka, the Customer Service Rep, who assisted me is an excellent one - very knowledgeable, knows how to navigate the system and very helpful. She was able to assist me in a concern on username change after various attempts with other Customer Service Reps. Thank you, Sajikka!!

• Review fromLouis G

  Date: 07/05/2024

  Vijaya from Customer Service was very helpful in assisting me with my query of changing my Bank Account information for AutoPay.

• Review fromAutumn H

  Date: 02/05/2024

  The apartment building I live in Arlington, VA has started to use Metergy Solutions for water. For some reason we are now being charged triple the amount for water along with additional fees for "thermal" energy that apparently is tied to the air conditioner and water heaters- which is tied to our electric bill. So now I am being charged twice to use our water heater and air conditioner. My payments for some reason are not being approved by the bank. They have refused payment to this business as it has been reported as ****. This company overcharges and will route your customer service calls to Canada- regardless of what country your account sits in. I believe my meter readings to be false and have requested a technician to come on sight and explain the meter readings to me for further review before payment.

• Review fromIdelca H

  Date: 29/04/2024

  ***** ****** *** ********. Our building changed to this energy company and ever since then, it has been terrible for us. We only received a monthly statement and we kept asking for the the rest of the statements either through email or by mails. After speaking to different customers service they realized they had the wrong email on file. The first agent we spoke claimed that we didn't owe anything supposedly instead we had a credit of $67.0 dollars. They also made believe they corrected our email and that they would email us an update of our bills. But off course this never happened. When I called they told me the email was still incorrect on file and that we didn't have to pay anything still. They also claimed that it was a meter problem an internal company issue that would allow us to receive about 3 months free of bills and that would restart us fresh. I explained we didn't need special adjustments that we were responsible customers and that we didn't want was a crazy surprise bill that would mess up all our others bills. This off of course was exactly what happened. We received a ridiculous bill we didn't count on for 488.0 due only a few days from the time we received the mail, accompanied with a ******** email that simply said they apologized about their inconvenience. ***** ****** *** ******** *** **** *************** I'm very disappointed and frankly they are not trust worthy. This company **** to their clients and they don't deserve for you to choose their service. If it was up to me and not the building choice I would not use this service. **** *** ****** ************ Their ************ has caused us all kind of problems and taken away our peace at last. I wouldn't recommend them at all. * ***** * **** ****** ******* **** ****** ***** ** ** ****** * * ****** *

• Review fromAmanda B

  Date: 25/03/2024

  ***********Our condo we moved into implemented submetering. We were living there for 10 months before services were finally installed and we received our bills. At this point we did not renew our lease and were moving out the following month, which means I had to close my account for the next tenant. I told metergy this, they explained since it took so long for billing I can make payment arrangements and there would be zero issues. We'll I just found out they sent me to collections..even though i have been making payments. Apparently if your account is closed, they eventually send you to collections regardless of any payments made. How is this allowed? I had no choice but to close the account due to moving..they took forever to install there equipment...and now they are damaging my credit even though I have been making payments. ** *** *** ***** ***** **** *** *****

• Review fromMuhammad S

  Date: 23/03/2024

  **** *** ********** ******* ******* ** *** ********** My building decided to switch over to Metergy sub-metering. I live in a 490 sqft Studio apartment and i was paying around ~$50 per month. Note that this is given that I travel a lot and am not home sometimes for weeks at a time. When we transitioned to Metergy, my monthly bill has increased to ~$115 per month. That is a whopping 100%+ increase in my monthly rate. Their customer service is entirely *********** and unwilling to listen or remediate. Instead they pretend like this is "normal" and that this is expected. The company changes their billing cycle EVERY month, so one month you pay for 34 days of service, the next its 52 days of service, the next 64 days of service. This obfuscates what you would be paying monthly, and they use that to pretend like "oh, you're not accounting for the difference in billing cycle," even though a monkey can divide the charge with the number of days to get a per day cost and clearly see that its insanely inflated compared to before. I live in a 50+ floor building, and so a LOT of people were affected by this. After Metergy was unwilling to offer remediation to us individually, we all pooled together and reached out to them as a group, threatening them with a lawsuit and news coverage. Only after that, they "would closely review" our charges. After a month of review, they retroactively credited back a small portion of the money that they were charging for the "inconvenience," but they continue to charge outrageous prices as we speak. I really hope some reporters or someone from the city look into the business they are conducting because i know they are going to find a treasure trove of mishandling and/or fabrication. Worse, they are ***** to their customers faces and the customers have no choice but to bend over backwards for them since we have no other choice. They will threaten to "negatively affect your credit score." sigh...

• Review fromHarmanjot S

  Date: 15/02/2024

  I own a 3 bedroom town house at ****** ***** *** ******** ******. Metergy is charging me over $1020 every month since October 2023 whereas my neighbours and many other in the locality having similar accomodations get only about a bill of just 400- $500 per month. I complained to and addressed my complaint to them twice and on both occassions they told me that they have escalated with their higher ups. However no remedy so far. In one occassion their technician arrived to check their meter and called me to say he is unable to find the meter and asked me the location. I said the meter is installed by you and not me and you being technician should know the location of the same. When he found out where the meter was installed after couple of hours, he then told me that he hasn't got the ladder to inspect the meter and left. Said will come another day to check , however till date never came. Again I called Metergy and their customer service representative after keeping me on hold for about 30 minutes told me that they have escalated the situation and meter will be inspected and repaired soon. I don't understand their meaning of the escalation. Till date 4 months have lapsed and the defunct meter hasn't been replaced I request *** ** ********* *** *** my water and electricity bill adjusted and get me my money refunded because of their defunct water meter Unhappy Metergy client

• Review fromIsaac R

  Date: 29/01/2024

  For the last 7 years at the apartment I am living, I've been paying third party hydro supplier Metergy (formally ********) an exorbitant amount for electricity (last month it was over 800 kWh, for only two people living in this apartment). I called them many times, and they simply asked me to refer to my statement. My apartment management wouldn't let me check the meter either, saying they do not know the location of the meter. ******* ***** does not respond to my complaints either, and these people are liable to no one. ***********

• Review fromBlair B

  Date: 07/12/2023

  Iam making a complaint about not receiving a first utility bill yet ,I live in one bedroom apartment. For nine months now ,not getting bill ,was told no exact date when will be . * **** ***** **** **** *** ****** *** ****** *** ** ** ******** ******* **** ****** * This is totally unacceptable!!!

• Review fromTamika W

  Date: 02/12/2023

  Somehow I was charged for their electric service while simultaneously being charged by my own electric service provider. (**** ******) The company did not make me aware of what this new service is was or if I had a bill but yet I’m now receiving collections notices after I moved back in September 2023 it is not December 2023. I’ve never personally signed up for this service so their practices are harmful to renters and have allowed my credit to drop 80 points due to this discrepancy