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Business Profile

Utility Billing

Metergy Solutions Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Metergy Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Metergy Solutions Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Metergy Solutions Inc

      null Markham, ON L6G 1B3

      BBB accredited business seal

    • Metergy Solutions Inc

      PO Box 4638, Station A Toronto, ON M5W 5C7

      BBB accredited business seal

    Customer Complaints Summary

    • 125 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:22/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      Complaint: ********



      I am not satisfied with the company. To me, it remains one of the worst companies I have ever dealt with. They sent me a bill covering an entire year, which I paid only to avoid them damaging my credit score. Their billing management is extremely dishonest. Many customers on their website have experienced the same issue — they always have delays in billing and then put you into debt.

      I would like my file to be closed. I will no longer do business with them, as I ended my lease this May specifically to avoid dealing with Metergy again.

      Thank you for the attention given to my case.

      Best regards,
      ***** ****** *****


      This situation is abusive, dishonest, and incredibly stressful. I am a mother of two young children, and this ongoing pressure is having serious impacts on my mental health and living situation.

      I am formally requesting that:
      • All unjustified invoices from 2024 be cancelled,
      • I receive accurate and transparent billing starting only from January 2025,
      • A clear breakdown of my actual energy consumption be provided going forward,
      • Metergy stops sending unverified amounts and assumes full responsibility for its errors.

      Business Response

      Date: 16/05/2025

      A member of Metergy's Customer Relations team has spoken with the consumer to address their concerns.

    • Initial Complaint

      Date:14/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I own a condo unit a *** **** ******, Unit #*** in Ottawa. The condo board or management company switched to Metergy Solutions a couple of years ago to manage the sub-metering for electricity for each unit. Last year (2024) a period of 4-5 months went by without any billing and Metergy finally came forward acknowledging a billing issue which was finally resolved and clients were required to pay one large bill to rectify. However, on our Metergy account, the same billing date appears 4 times with different amounts charged and transaction numbers.

      Moving forward, we have noticed that billing is 30-40% higher the last 2 months compared to the same 2 months last year for our Metergy electricity billing. Many other tenants and owners in the building have also noticed and have been complaining to the BoD and condo management company. Further research online shows others in the Province also complaining about increased "usage" charges from Metergy, while we remain convinced that Metergy has been engaging in gouging of electricity billing charges. ****** *** *** ****** ********** ******** *** ***** *************************************************************************************************

      I addition, we have reached out to the Ontario Energy Board to file a complaint with them -- ************, and requesting that BBB also reach out to Metergy as the company's method of rationalizing increased consumption is not in alignment with the % increase in monthly billing. Finally, we have asked Metergy to provide us with one full year of monthly billing usage, total $ amount charge per month and all electricity costs and fees for each month, so to compare 2025 bills with 2024.

      We have paid the 2-month billed amounts totalling $170.15 to Metergy, as we suspect the company will simply refer out bill to a collection agency and affect our immaculate credit score. We are asking BBB to contact Metergy to help us acquire the accurate monthly totals.

      Business Response

      Date: 24/04/2025

      A member of Metergy's Customer Relations team has contacted the customer and has addressed their concerns with them. 

    • Initial Complaint

      Date:07/04/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *********

      Business Response

      Date: 07/05/2025

      A member of Metergy's Customer Relations team contacted the consumer to address their concerns. The consumer was advised Metergy conducted a thorough investigation into their water consumption and has provided them with the details. 

    • Initial Complaint

      Date:07/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Metergy is in charge of billing for our electrical and water consumption. The condo in question has been vacant since January 1, 2025 to present day April 4, 2025. Following review of the billing and consumption, we are being overcharged and they are not reading our consumption accurately. I repeat the condo is vacant and the usage indicates that the condo is consuming more than the building average. This is ********** reporting and billing and we would like it investigated.

      Business Response

      Date: 05/05/2025

      A member of Metergy's Customer Relations team has been in contact with the customer to confirm the issue has been identified and Metergy is actively working to resolve the issue. 

    • Initial Complaint

      Date:31/03/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm extremely frustrated and disappointed with the ongoing issues I have faced since moving into my unit five months ago. As the sole energy provider for this building, I expect a level of professionalism and efficiency that has been entirely lacking.
      From the very beginning, I have encountered multiple problems, including:
      Being left out of the agreement details between my landlord and Metergy, including essential contact information and fee structures.
      A typo in my email address, which has caused significant delays in communication.
      Failure to receive invoices via email and an inability to access my account on your website.
      Repeated calls to customer service with no resolution—despite assurances, I still have no access to my account and do not receive invoices.
      An inability to reset my password because the verification code never arrives (not even in my spam folder).
      The only available payment methods involve additional fees, credit and debit card payments come with third-party charges, bank payments incur fees, and the option to mail a cheque is impractical and outdated.
      I am appalled by the negligence displayed by Metergy. Despite my numerous attempts to resolve these issues, I continue to face barriers with no real support from your team. This situation is unacceptable, and it is clear that your system is designed to impose unnecessary fees rather than provide a seamless customer experience.

      I demand immediate action to resolve these problems, including:
      Immediate correction of my account details so I can receive invoices and access my account online.
      A clear explanation of why this issue has persisted despite multiple complaints.
      A resolution to the excessive and unfair payment processing fees.
      This is, without a doubt, the poorest service I have ever encountered. It is no surprise that customers have no choice but to use Metergy Solutions, because if they did, they would take their business elsewhere. I expect a prompt response and resolution to this matter.

      Business Response

      Date: 07/05/2025

      A member of Metergy's Customer Relations team has contacted the consumer to address their concerns and provide further details. 

    Metergy Solutions Inc is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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