Reviews

This profile includes reviews for Metergy Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Metergy Solutions Inc

  null Markham, ON L6G 1B3

  
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  Metergy Solutions Inc

  PO Box 4638, Station A Toronto, ON M5W 5C7

  

Review Details

• Review fromKyle T

  Date: 29/11/2024

  I was randomly double billed in a month due to their system error, which they admitted was on them. Even though this was their error, they still expected me to pay double what my hydro would normally be. When I tried to bring that up my concern was waved off and was asked when I could pay it all. I then asked to speak to a manager and was told they need to be emailed and will call me. I guess they don't have phones that can transfer calls. They have THE WORST customer service i have ever experienced.

• Review fromConnor B

  Date: 25/11/2024

  ***** ****** ******* ** *** ********* overcharging, admin fees costing more than energy, trying to charge extra for moving etc etc ***** ** *** ****** **** *** ** ** ** ******* ******* *** ******** *********

• Review fromChris P

  Date: 09/10/2024

  I have complained about not getting bills for over a year, receiving an explanation that there was a problem with my meter which would be resolved in a few weeks. Every single complaint was responded to with this same response. Over a year later, I finally received a bill for a year's worth of service and was offered a payment plan to help break up the payments. I agreed and they set me up, and told me to look for my next bill which would reflect the payment plan. Months later, I've received another bill for the full amount, all due at once or they will send it to collections. ******* ** *** **** ** * ***** ******** I don't understand how they are allowed to be in business ***** *** ****** ** ********** ***** **** ***** ******

• Review fromLisa H

  Date: 17/09/2024

  **** *** ********* I am not receiving my bills from metergy. The last bill I received was in July! So I paid the measly $3.64 owing. I did not get August’s bill then I did get a letter saying I owed July and August’s bill and my hydro was going to be cut off Sept. 9th. I paid the August bill and spoke at length to ‘Rupal’, customer service about the problem. Fast forward to Sept. 17th and no bill has been received for two months. Further, I can’t pull up the bill as it is not available. So I can’t see how much I owe taking August’s payment off. I am in the same boat where I could get a call from their ‘collection’ dept. or a letter threatening to disconnect me. And I have been waiting for a customer service rep on the phone for just over an hour! Where is the competition in this country? Why can’t I choose what hydro company I want to be with…because I am in a building complex! ** ****** ** *** ** **** *** *** ******** ** *******

• Review fromMichael C

  Date: 25/08/2024

  ***** **** Not only have I never signed an agreement with Metergy, they will demand payment for "post-dated" months back 6 months after they were acquired by ********** Properties. **** ** ******** **** *** ** **** * **** ********** -refusing to provide proof of metering -charging monthly services fees in excess of even the "agreed" ** charge in the new lease -"THERMAL" charges which use MY electricity is used to heat the in-unit tank ***** **** *** ***** **** * **** *** **** * ****

• Review fromJenny W

  Date: 19/08/2024

  I was away for three weeks and I had spikage of usage in my unit. I called them and they could not explain it and wouldn’t give me any answers. A few months before that we had a power outage and I had spikes in usage. Totally inaccurate and overcharges.

• Review fromKristie K

  Date: 17/07/2024

  Grossly overcharging for electricity with no accurate meter readings. ***** **** 

• Review fromVeronika L

  Date: 10/07/2024

  Since last year, we have been charged for thousands of litres of water every day. This fluctuated briefly (even reaching a high of 100,000 l in a single day) but has now maintained 1,000 l daily for 2024. Obviously this is impossible, especially given the exact measure every day with no fluctuation. ** *** ** ********* have been trying to contact them about this since 2023 and have received no help. Our current bill is over 4000$. The customer service team is inept, I have had maybe 10 separate conversations, with no ticket being made for my account (as every new rep has no idea what the problem is) and I have just been treated like a moron, and told to check my usage and pay my bill. They refuse to accept that their meter is the issue as they "validated our usage" (remotely), even after we send pictures of our meter showing a usage of 350 l in a day we were being charged for 1,000 l. **** ******* ** * ***** They refuse to send a technician, they refuse to do anything, except send my "late payment notices" that are impacting my credit score. We are being forced to take them to small claims court to resolve this issue. * ****** ******* * ******* **** **** ** ******* ** ********* *** *** *** ****** ** **** *******

• Review fromHeather A

  Date: 27/06/2024

  We took ownership of our condo on may 30th, our first billing was from April 30th. We explained that we did not have ownership of the condo until May 30th. We were told by various customer service reps( and that is a laugh) that we needed to get our lawyer to send a letter stating we did not get ownership until may 30th.......they replied they never received the letter.....it was sent 3 times still did not receive it!!!!!Also a reference letter was to be sent from one of our utility companies to say we ere good at paying bills...again sent 3 times...your response......we never received it!!!!! In total exasperation i managed to have a customer service rep that took the time to listen to our frustration with your company and said" i will have to put you on hold as i try to track down the past emails".............that wonderful rep found the "lost emails" that previous reps could or would not take the time to try to find them...his name was Wajaaid..?******** This is our first experience with your company and we are really concerned that this is the type of company we will be dealing with.* ***** **** ********* ******* ***** ****** **** **** ******* **** ******* ***** **** ****** *** ***** ** **** ********** I found that most of the reps from your company were very ****, and really did not want to listen to our situtation...... the reply was no letter from the lawyer there is nothing we can do!!!!!!!Moving is a very stressful time and then to have it compounded by this issue was devastating . Honestly we are not looking forward to having to deal with this company in future......******** *** ******

• Review fromNoam G

  Date: 11/06/2024

  I've been waiting on a refund by direct deposit of a misapplied payment for over a week. I can't get the customer service staff to respond to my emails for days. ** * ******** ******* ************ **** ******* ** *************