Reviews

This profile includes reviews for Metergy Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Metergy Solutions Inc has 2 locations, listed below.

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  Metergy Solutions Inc

  null Markham, ON L6G 1B3

  
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  Metergy Solutions Inc

  PO Box 4638, Station A Toronto, ON M5W 5C7

  

Review Details

• Review fromHannah H

  Date: 16/05/2025

  I have been dealing with Metergy Solutions for a few years. It has been a far better experience than with any other electricity company I have dealt with. When you are late paying they work with you, they are patient, they don’t cut you off **** * **** ***** **** **** ***** *********** ********** You don’t come home to the power off. They give you much notice and much time to pay so you don’t experience disconnection. They understand and are patient for a payment when you are not working. They are very easy to deal with. I highly recommend Metergy Solutions. They have been a very pleasant company to deal with.

• Review fromOksana K

  Date: 02/05/2025

  ** ** **** *******. they sent unbelivable overhight bills. Never answer for calling., no explanation,no help

• Review fromLaurita F

  Date: 24/04/2025

  * ***** ******** ******* ****** *********** ******* ********* *** *** ***** ********* I moved out of my apartment at *** * *** **, Calgary in February 2025 and submitted the move-out form on their website. I made it very clear multiple times (via email and phone) that I was not transferring services to a new address and wanted my account canceled. Despite this, they continued charging me for months, even though I was no longer using their service. Their system does not allow customers to remove auto payments, and they withdrew charges like $38.73 for March, $18.15 (claimed as a “final” payment), and now another $35.68 — all without valid justification. What made it worse was their horrible customer service: I waited on hold for over an hour on multiple occasions. Emails I sent were either ignored or answered once and then left hanging. Representatives gave conflicting information — one apologized on the phone while another emailed me saying they couldn’t stop a scheduled payment and might refund me later via cheque. This entire experience has been incredibly frustrating and unprofessional. * **** **** *** ***** ***** ********* *** It shouldn’t take over three months, multiple calls, and constant follow-ups to cancel a simple account and stop auto payments. I do not recommend this company to anyone — their customer service and billing practices are unacceptable.

• Review fromAli N

  Date: 14/04/2025

  Have not been able to access my account for two weeks. What is worse is twice they sent me the credentials for other people!

• Review fromTaryn S

  Date: 24/03/2025

  Didn't get any bill for months and months was promised a bill shortly logged in online okay 100 $ balance paid ... next months to come didn't get anything or see any balance then suddenly received a letter stating they had made a mistake on my reading on another unit and will be fixed soon then wham! Suddenly come December/January I get soon many non stop calla after calls after calls telling me that I have to pay 1400$+ by January 19th 2025 and I only moved in june2024. Where I'm living services from this company is mandatory and also if we don't pay it creates possibilities of immediate eviction and another thing water heat are both supposed to be free but they are also charging me for that as well. I'm thinking that if this is how it'd going to be * ***** **** ** ******* *** ************* **** ***** *** **** ** ******* ** **** **** ** * ***** ****** *** ***** *** * **** **** *** *** **** ** *** *** **** ** **** ******** ** *** ****. What's worst is in winter it's bone chilling freezing cold and in summer ooooh goodness it's skin peeling blistering hot hot hot yeah something is definitely wrong here please help somebody

• Review fromRosie C

  Date: 08/03/2025

  Terrible customer service, extremely unhelpful and the bills are significantly higher than a previous energy company the building was using. If I had an option to pick another company, 1000% I would!

• Review fromMike O

  Date: 16/01/2025

  I owned a 400sq ft condo in a building that used metergy. Every month my power bill was higher in the condo than in my own 2500 sq ft house. **** ******* ** ******** *** ** ***** ******** ***** **** **** ** *** **** * *******

• Review fromJenn R

  Date: 06/01/2025

  Unfortunately I feel that this company is * **** **** *** just out to over charge because there is no way my light bill can be almost $400 for one month when we are barely home at this point I feel like there fixing the meter to read what ever it is they want it to read, ********* ******** **** *** **** *

• Review fromSam J

  Date: 03/01/2025

  overcharging on electric and a convenience fee for each bill payment. Impossible to get into contact with and when you do they take 2 weeks to reply then another two to resolve.

• Review fromKristy R

  Date: 01/01/2025

  Doubled my bill from last month and my usage was less than last month. Increase rates with no explanation and it’s higher than the regulated rate set by Alberta standards