Reviews

This profile includes reviews for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shaw Communications Inc. has 36 locations, listed below.

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  Shaw Communications Inc.

  2400 32 Ave NE Calgary, AB T2E 9A7

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  Shaw Cablesystems GP

  2519 Queensway Prince George, BC V2L 1N1

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  Shaw Communications Inc

  10450 178 St Edmonton, AB T5S 1S2

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  Shaw Communications Inc

  10450 178 St Edmonton, AB T5S 1S2

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  Shaw Cable Systems

  35 Queens Rd Duncan, BC V9L 2W1

Review Details

• Review fromNeil M

  Date: 25/05/2023

  why is it when **** is selling a service the person selling tells you one thing and does not what is going to happen

• Review fromBrianne J

  Date: 19/05/2023

  Once youre a paying customer- good luck getting any type of service. I own a home business reliant on internet- I have repeatedly had to call in because my internet has completely gone out ( sometimes up to a week or more at a time) this has been going on since the summer of 2022. Ive constantly been resetting and turning on and off the modem. Now Ive been told by multiple techs the lines coming into my house need to be replaced. Fast forward-multiple outages, off lines modems, techs in and out of my house, MULTIPLE calls- they are still giving me the run around to get the issue fixed. Ive lost internet most recently in Dec, March and May (although Im still paying my full monthly). It takes upwards of a week most of the time to get a tech in. They told me again they will have to write a ticket to have the lines checked.

• Review fromJudy B

  Date: 18/05/2023

  I've been trying to cancel our account as the bill keeps creeping up. I don't want to pay to have 15 CTV channels or 10 Global channels when I only need one. Now we have to upgrade our receivers and the is price going up again. They will not talk with you. Two different times I've been on hold while transferring to the "right department" and no one comes on (after 10 minute wait). I tried online chat and again same thing - "please wait while we get the right advisor." Again, no one comes on to assist. Extremely poor customer service. We've been customers since **** and this is how they treat long-standing customers. I suggest you stay away from ****.

• Review fromSolo S

  Date: 08/05/2023

  After having 300 MB service for a few years and it being somewhat okay I upgraded to 500 MB service and constantly have to reset my modem five times a day just to get over 80 MB. Shaw is a bloody **** of ***** I continuously have to reset my modem I continuously have to call customer support now that ****** has taken over you can guarantee that it's going to go even farther into the shitter. Shaw is a complete joke their customer service is an absolute laugh.

• Review fromMarilyn G

  Date: 15/04/2023

  Could not access my email on my new iPad. Called and females service rep took me to the internet mt webmail..said that was the only way to access email. Told her she was wrong, I have an icon on my devices that take me straight to my email. She did not know what I was talking about. Told me to go to apple for assistance. I told her it was not an apple problem but rather had to do with my settings and the would have to be adjusted. She spoke to her supervisor and came back on the line to tell me that they didnt have the technical expertise to help me. I was on the phone with her 7for 2 hours. Im 82 years old..and determined. I went into settings, deleted my email account and copied the settings info from my cell phone which still had full access to my email account and BINGO I set up my email.I called **** back, got a different rep, told her about my previous experience, two hours etc..told her I am 82 and I fixed it myself and offered to come and teach their techies on how to do it or offered my services to them. Its so sad to see this company go downhill. The used to be great..I cancelled my home phone service with them as well as my tv sevice and only kept internet so I could keep my email address..********************* will go in there and train the techies, and improve the company in general

• Review fromDavid H

  Date: 15/03/2023

  **** has totally lost my vote! After 14 years of their residential services, I am moving on due to poor tech and customer support as well as a failing infrastructure in *********** **. I tried to cancel services and was told just to remove my payment method from the online billing and that the service would end after the first month I stopped paying since I had not been under a contract for over 3 years. I had returned the box the same day as I removed my payment method and now they are wanting 2 months of fees for services. NEVER WILL I USE THEM AGAIN!!!!!!!

• Review fromAC B

  Date: 10/03/2023

  I was contacted by Shaw to 'upgrade' my internet speed for $4 more per month. I wasn't having issue with my internet but they were also including a subscription to Disney+ so I agreed. I was told that I could go back to my original plan any time during the first month with no problem. I received my first bill and it ended up being $16 more per month and I haven't noticed any difference whatsoever with internet speed. I contacted customer service and they didn't seem to care that I was being charged more than I was quoted, that my internet speed had not changed nor that I wanted to revert back to my original plan. My original plan was 'no longer an option' so the solution that was provided to me was that I could sign up for something even more costly if I wanted a lower internet speed. I spoke with 3 customer service people to try to sort this out and received no assistance. It's astonishing that there is no accountability for phone calls when Shaw makes the call to you. The cancellation fees are outrageous because they restarted the timeline on my two year plan when making the 'upgrade' for me. I guess I will stay with Shaw until the cancellation fees are more reasonable and then my business is done with Shaw. I would never recommend that anyone contact Shaw for any reason. If you're with Shaw now, DO NOT 'upgrade' as it's just a license for Shaw to charge you more and provide less service.

• Review fromLinda H

  Date: 24/02/2023

  Terrible customer service regarding billing. Tell us one thing then charge another. Numerous times on phone to try to clear it up but hasn't been fixed yet.

• Review fromKristina C

  Date: 16/02/2023

  I closed my account with **** home tv and internet in November due to some issues. I used my father's credit card to pay off my debt to close the account. They had told me once I have returned all of its equipment I would get a refund of 56 dollars and some change. When I had spoken to a rep they had asked if I would like a refund on the credit card or a cheque mailed to me I said cheque and went on my way. A month or so goes by I did not receive anything, I got in contact with **** and found out they had refunded the credit card when I told them not too. So the rep said they would send a cheque with my refund, okay great , so I thought. Today I had called them asking why the cheque was taking so long and I found out they had cancelled my request for a cheque and had refunded the credit card when I made sure multiple times that they wouldn't do that. Now they are saying they cannot do anything about it and they cannot make a request for another cheque. The money is not an issue anymore, but it's the principal that big corporation companies can do whatever they want and we have to suffer their consequences. I wanted to get my story out there to see if others have come across what I have. I am tired of being taken advantage from big corporation.

• Review fromJames N

  Date: 24/01/2023

  So, it seems as though they will throttle you internet before calling you and asking if you will upgrade to a faster internet for a higher cost. I noticed that both my wireless 5g and my wired connection on my pc and mobile device were getting only 100mbps. I looked into my pc and realized that it is only capable of 100mbs. So i hooked up my new laptop to a wired connection and again was only getting 100mbps. I have hooked this up previously and was achieving upwards of 295mbps. Even my mobile device on a wireless connection can hit over 280mbps. I even reset the modem and it was still around 100mbps but never above that, typically 95-97mbps. We are paying for 300mbp internet. All connections were super slow for probably 3-4 weeks prior to the call. The slow speeds led me to testing our connection speeds.They contacted my wife within a few days after these tests were run and tried to get us to pay more for internet. I told her to tell them we are not even getting what we paid for initially so lower our cost if they are only providing us with 100mbps internet. Once again, we are back to what we had initially. Ran a mobile speed test and hit 280mbps+. Is this common practice among SPs? Is this legal? Apple got sued and lost for making their old devices less usable through updates. I dont think it is legal to slow down connection speeds in order to upsell faster internet. **** has always been terrible in my books. They took advantage of people with internet, phone and tv for years because they were the only ones around for a long time. Probably going to switch to ******