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Business Profile

Internet Services

Shaw Communications Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Shaw Communications Inc. has 36 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 105 Customer Reviews

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    Review Details

    • john e

      Date: 31/12/2022

      Service reps couldn't get what we wanted for changes, cancel TV and upgrade our internet, took three of them and about two hours on the phone. It is a call center located in ******. Save yourself some grief and a pant load of time and ask to speak with a manager in ******, Gong show of a company!

    • Tony T

      Date: 26/11/2022

      They lie about darn near anything they trick you into saying yes .however they lie in their presentation Is their a lawyer who will take them to get these slimballs I'll pay as much as needed to set a preference so others can join in & stop this fraud

    • Doug R

      Date: 23/11/2022

      I have been a SHAW customer for over 25 years and have had a reasonbably good experience over that time. I thought about adding our cell phones to our package and contacted SHAW about moving our 2 current phones to the plan. Shaw and SHAW Mobility are two different companies?? and I would have to change my current plan to proceed so I changed my plan and afterwords was sent to SHAW mobility, SIM cards were sent out and when they arrived and I tried to get our numbers set up - I was told that they couldn't transfer our numbers even though they have been moved before more than once. They were insisting it was impossible so I told them to put everything back where it was and was told that I couldn't get my plan back because I had changed it. Now I get to pay $25 / month more for a smaller package. I don't get it. Be upfront on what you can and can't deliver. I never would have started the process which was time-consuming if I knew the only thing that would be accomplished was getting something less for more money than my original package.

    • Erica T

      Date: 22/11/2022

      I discontinued my services with **** per contract. August 2023 I received notification from **** (without warning) that my account has been sent to *************** for a measly $52.5 because I didnt return my Modem. I didnt know there was a time frame I had to meet- and all of my items were in storage (including my $52.5 modem) as I was in the middle of moving. I think that **** is truly just *************** happy and will pull the trigger any chance they can get. August 30th 2022, **** received and signed for my Modem. I continued to be relentlessly harassed by *************** despite this. September 21st, the questionable staff of **** confirmed with me that my balance was no longer owing and that theyve notified *************** to take me off of their Collections list. From September to this very exact date, Ive been in contact with **** countless of times over the phone and via secure chat in attempt to resolve this, reassured every time its resolved. On November 20th, I was given false information by an employee at **** (whom I forgot to get their name) who informed me that I was actually getting scammed, and that *************** was not in fact the one assigned to my account. She gave me two phone numbers of collection agencies to call, and was told to ask for ****. I called these numbers today and these collection agencies had no idea anything about my account or an employee named ****. Gentlemen on the other line confirmed with me that **** is notorious for providing their customers with false information, and that there is no employee by the name of ****. Im now concerned that my personal information is being sold fraudulently by employees of **** and that my account is going to be sent to the ************* by November 25th despite having no outstanding balance with ****. If you sign a contract with **** expect to sign your life away too. 10/10 does not recommend.

    • Emma B

      Date: 13/11/2022

      6+ staff. All on their phones. I was immediately told to call customer service ad they can't do anything in store. So whats the point? I needed advice on dealing with my 90 year old grandfather's account.... nothing. Obviously not properly trained in the art of pretending to give * **** **** *** uncomfortable encounter with the entire crew... ***** ** ********* ******** Definitely rethinking my **** account.

    • Kalman V

      Date: 08/11/2022

      **** satellite TV provides high prices poor intermittent service and when you cancel after 20 years of no solutions they take you to collections.

    • Asha W

      Date: 05/11/2022

      Never gave me the information to return the modem I was using and then charged me because they didn't give me the proper information to return it and when I signed up for *********** at the time you were still able to return the device in stores they changed it and I was never informed of the change I have a bad credit score after fighting with them multiple times being told and ended up having to pay them out and it's still in my credit report now

    • Lisa C.

      Date: 02/11/2022

      **************** is atrocious! I can never, never, never get a human being to talk to regarding billing or payments. No option to speak to anyone to discuss. Only very limited push button options for direct questions. I want a paper bill delivered to my home, so that I can have an itemized account of what I am paying for. Don't like online bill or options. HUMAN SERVICE NEEDED TO ANSWER QUESTIONS!!

    • Susan C.

      Date: 19/10/2022

      Upgrade to new wifi desperately needed.wifi modem etc. no problem wifi although extenders had to be changed with Blue Curve app with on line help. Installer mentioned this but didn't offer to do it for me.. TV SET UP ON LINE IS APPALLING. 187 CHANNELS RECORD USING VOICE,WHERE IS IT ONCE RECORDED Can I record without using voice. On-line chat is in different time zone. Chat line waiting for delivered response shut down due to time zone difference. major problem in bc is only 2 choices. the other one is worse than Shaw.

    • gerry c.

      Date: 07/10/2022

      we wanted to add center ice to our package,i phoned and got a very nice lady in ******** an with her help we got center ice and some help with getting ride of tv channels that we didnt need. all so we got channels that we wanted.she all so cut our bill in half. i want to let everyone know that there is some people out there that are willing to help. to make it a little easer for some of the customber to understand what shaw cable is all about thank you again. *************************

    Shaw Communications Inc. is NOT a BBB Accredited Business.

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