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Business Profile

Internet Services

Shaw Communications Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample. 

Complaints

This profile includes complaints for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shaw Communications Inc. has 36 locations, listed below.

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    Customer Complaints Summary

    • 235 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:13/05/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I want to thank the BBB because with your involvement Shaw Communications *** finally acknowledged their wrongdoing. They made an offer then improved it of $***** off with a new two year internet contract. What was ethically concerning was receiving an email that stated it was from the office of the president but the name of said president was nowhere in the letter. It was signed by ******, no last name. Thank you once again, ***** ****

      ing, removed ********** Ice pkg but kept basic cable plus few extra channels Every season when I spend days and hours on the phone being bounced from Bulk account services to New customer account services educating staff in order to receive personal ********** Ice package for the duration of the hockey season while my favorite team is playing For the past * years during hockey season( *** mths) I have to pay AGAIN for basic cable plus equipment boxes in order to get a hockey package. Past hockey season monthly charges for two rental boxes $**/mth + basic cable $*****.

      Business Response

      Date: 13/05/2025

      We appreciate the time and effort you have taken to forward your concerns to the Better business bureau (BBB). We have reached out to the customer via telephone to discuss their concerns and resolved the complaint to their satisfaction. Thank you

      Customer Answer

      Date: 17/05/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:24/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: ********

      I am rejecting this response because:  If I were to accept your reponse it would close the case.  I will be waiting to hear back from you.

      Sincerely,

      ********* ******

      Business Response

      Date: 25/04/2025

      Re: Better Business Bureau Case #********
      We appreciate the time and effort you have taken to forward your concerns to the Better Business Bureau (BBB).  We are currently investigating these concerns. We will be in touch by telephone as soon as our review is complete. 

      Business Response

      Date: 29/04/2025

      Thank you for your response, we are currently attempting to contact the Sales agent that assisted you and we will call you once we have more information. 

      Customer Answer

      Date: 29/04/2025


      Complaint: ********

      I am rejecting this response because: there is no resolution.

      Sincerely,

      ********* ******

      Business Response

      Date: 01/05/2025

      Re: Better Business Bureau Case #********

      We understand your frustration over this matter; we have attempted to reach you by telephone and email directly to discuss your concern. Currently we have not yet received a response back. We have provided you with our direct contact information. 

    • Initial Complaint

      Date:22/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I just received another email from ****** today (April **) and here is what it said - I do owe them $122 for last month but am not prepared to make any additional payment until they remove the $***** charge which has already been paid in Mid March. 


      Subject: Important Reminder About Your **** ****
      ******* ******
      YOUR ACCOUNT *************  
      TOTAL CURRENT CHARGES: $******  
      Hi ******* ******,

      As of Apr **, 2025, we noticed there's an overdue balance on your account. Your total balance is $******, and you can make a payment using one of the following methods:

      Here is a similar email I received from ****** on April ***.  Subject: Important
      Reminder About Your **** ****
      ******* ******
      YOUR ACCOUNT *************
      TOTAL CURRENT CHARGES: $*****
      Hi ******* ******,

      As of Apr *, 2025, we noticed there's an overdue balance on your account. Your total balance is $*****, and you can make a payment using one of the following methods:


      She did not transfer me to a supervisor as requested but just hung up on **** am totally fed up with receiving such demands from ****** and their lack of professionalism and competence and request that they get their books in order and reimburse me for the ** I spent on my caregiver dealing with this issue with an agent. Since **** was taken over by ****** there have been nothing but problems which is becoming very frustrating. Here is proof I paid and that ****** bookkeeping is ********************* ***** Transaction details ********* card Transaction: Mar *** **** **** ** Posted: Mar *** **** *********************

      Business Response

      Date: 28/04/2025

      We have followed up with the customer and resolved their concerns.

    • Initial Complaint

      Date:01/04/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****

      Business Response

      Date: 02/04/2025

      We appreciate the time and effort you have taken to forward your concerns to the Better business bureau (BBB). We have reached out to the customer via telephone to discuss their concerns and resolved the complaint to their satisfaction. Thank you

    • Initial Complaint

      Date:31/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I signed agreed to services with them for all services on one bill and was like this for months than with out warning or my consent in January they changed it to * bills I want it changed back to * bill immediately

      Additional Comments made by the consumer:

      *****2025: One reason why I went with ****** is that all services were on 1 bill in January they changed it without any permission. I want them to change it immediately plus I made payment arrangements with them that * days later they are denying that they ever happened.


      *****2025: * points1 I made a payment arrangements with them calling them ** ** * days for ***************** They said they would take care if it. But they didn't cut me off and were rude about it. **d I signed up to have both Internet and cell phone services o. The same bill they changed it with out my approval in January they are to fix it at once without questions or resistance . * they are to improve their culture and customer service as it is atrocious.

      Business Response

      Date: 07/04/2025

      To address the customer's concerns, we do need the customer to verify their account. We emailed the customer to complete the account verification on April * and *, *0*5, but to date, have not heard back from the customer.

    Shaw Communications Inc. is NOT a BBB Accredited Business.

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