Reviews

This profile includes reviews for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shaw Communications Inc.

  2400 32 Ave NE Calgary, AB T2E 9A7

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  Shaw Cablesystems GP

  2519 Queensway Prince George, BC V2L 1N1

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  Shaw Communications Inc

  10450 178 St Edmonton, AB T5S 1S2

• 

  Shaw Communications Inc

  10450 178 St Edmonton, AB T5S 1S2

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  Shaw Cable Systems

  35 Queens Rd Duncan, BC V9L 2W1

Review Details

• Review fromHadi H

  Date: 18/08/2024

  I migrated to ********  on August 1st, and on the same day, I signed up for home internet service with Shaw. The agreement was $90 per month for 1 Gbps speed, unlimited data, with a $150 gift card and two years of free Disney Plus. They came on time and set up the internet service. I then waited for them to provide me with the ****** Plus account, but nothing happened. I contacted their customer service multiple times via chat, and they said they would inform the person who signed the contract with me to contact me, but no one did. So I chatted with them again, and this time they said they would not give me the Disney Plus account unless I purchased their cable TV service. I told them they were breaching the contract, and I didn’t want this service. After that, I signed a better contract with Bell. Now, it hasn't even been 18 days since the service started, and they have sent me a $556 bill for something they didn’t do. What is going on here? Does this mean I have to pay for Shaw’s breach of contract? What kind of customer service is this?

• Review fromNancy W

  Date: 16/08/2024

  ******* ***** **** ***** * ********* There was not any notification of increase. They can charge any amount they want. Since Rogers has taken over Shaw, they no longer include the anti-virus software. It is time to change once my contract is up. I would give them no stars if possible.

• Review fromJit D

  Date: 14/08/2024

  I am on a two year contract with Shaw Cable, internet and telephone service. My contract is good till April 2024. I just got my bill and they have increased the rental on my TV portal rental from $10 for 2 units to $17.46. After spending almost 40 minutes with the customer service representative who was also reluctant in escalating the issue to higher level. I could not event get a complain ticket # so I can follow up. This is truly a one sided contract. If we as customer ask to change anything, there will be a charge for it but they can without notifying us increase the rental charges in the middle of a contract. What good are these 2 year contract? Can BBB please help all the customers that are going to be faced with these increases that not justified. As it is inflation is till high and hitting everyone. Last thing we want is a shock like this.
  
  
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  Date by
  08/14/24 2:05 PM Sent to RED
  Freedom Automation blue/Freedom
  08/14/24 11:01 PM FScore Received
  blue/Freedom
  08/14/24 11:01 PM Redacted
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  This Review passes all Freedom+ requirements and will be handled automatically.
  
  
  This Review passes all Freedom+ requirements and will be handled automatically.
  
  
  Shaw Communications Inc. - Rating: A-
  
  2400 32 Ave NE
  Calgary, AB T2E 9A7
  Customer Review Contact: Jennifer Lapointe
  Business Phone: (888) 472-2222
  Email: [email protected]
  Website: https://www.shaw.ca
  TOB: Internet Services
  Advisory: Do Not change the contact Info. - (11/14/2019)
  Alert: This business was dropped by the BBB on 06/13/2007 - XX
  Manage Business
  
  
  Customer Review ID #101916
  Received: 8/14/2024
  from: Jit Davda
  Display: Jit D
  Email: [email protected]
  Phone: 4032395610
  Zip Code: T3A 2Y8
  Verified? Yes
  IP: 245.90.184.2 (Private)
  Source: blue Form
  Assigned to: R., Marcela
  1
  
  
  
  
  IABBB / RED has given this review a FScore of 0.00 which indicates it can be published.
  
  
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• Review fromJamie T

  Date: 07/08/2024

  Absolute joke. We have been wiht these guys for 30years and never had such poor customer service. Today we got our bill (we are in the middle of a 2 year contract) and ****** has decided they want more money for the rental of their TV boxes. We called trying to have someone explain how they can change a contract in the middle, the answer page 10 of the contract says they can do whatever they want with rentals. So even thought you sign a contract showing a dollar amount for their c*** they can change it.Then after wasting 2 hrs on the phone waiting for customer loyalty, the person we were talking to said "there is no loyalty department anymore"!!!!!! They are all loyalty department.So sad to see more and more companies forgetting they are supposed to offering a service and actually trying to keep customers. As more AI (options) comes into the market these companies will be begging for customers that they screwed to come back I personally will spend my money elsewhere.

• Review fromLindsey P

  Date: 02/08/2024

  I am in a 2 year contract with Shaw, so much for no changes after the Rogers takeover! They just increased the rental cost of my TV portal box because that is not included on my contract - the contract only covers services... so looks like I can expect more increases on my 4K TV Player and my Internet modem! The person I called to inquire about the increase said that they were not aware until just before the increase that it was going up, but then she went on to assure me that there are no other increases coming... how would she know if they were not aware of this increase? I had a sales call from a Shaw rep who tried to upsell my service the week before... coincidence? I think not.

• Review fromTodd B

  Date: 01/08/2024

  Long story that I am going to keep short as possible.September ***** I moved and **** told me I had to get a new account and thus needed new equipment. Once they installed, they indicated that they needed me send the new equipment back and install the old equipment which was tied to my account. I sent the new equipment back ASAP.Of course, they sent me to collections saying they never received the equipment, but I was able to prove that it was sent back and they promised to remove me from collections. Well a year later and I was still in collections. In March 2024 I followed up again and they promised me it would be removed. Still nothing.I contacted the collection company, and they said there was nothing that they could do and that I had to get in contact with ****.3 hours on the phone trying to get in touch with someone from **** who would guarantee they would call the *** rep today and have them remove me from collections. This request was denied as they say they can not call the collections company but would send an email. I then asked for a copy of the email, which they once again said that they can not do.Unfortunately there are dozens of similar complaints about this online and on Reddit that you can read.****/****** you really need to improve customer service and stop hurting your customers credit score by sending them to collections because of an error on your side.

• Review fromMOHAND A

  Date: 20/06/2024

  My services with Shaw has been disconnected since September. and I made a full payment in my surprise I got collection agent calling me demanding payment. I done owe any money and they refused to send report

• Review fromM. v.

  Date: 23/05/2024

  I've been a Shaw customer for decades. Thia all starts when I called Shaw/****** a 5 weeks ahead of a move. They told me to call a week before possession to book. I did but the first available date was 2 days after possession. They could have told me 10 days? This is the first let down. No biggie. So I book the move with Shaw. An early 8-10 window that would only need 1.5 hrs off work to accomplish. I can start late, it's worth it to setup our new home. The tech, Chris, messages me at 802am that he is booked in another town all morning and only afternoon works. Well not for me. I ask him why he couldn't tell me this before the appointment time and he said he only gets his schedule the day of. Really? 2nd let down. I call the call center. I ask where the tech is booked in another town, they say he isn't, he's booked with me. Nice, we'll that didn't happen. So this rep says there are afternoon slots and I tell him to call me back in an hr so I can try and make something work. My wife cancels an important appointment so she can be available 12-2. 'm at work now, my job is busy. 2.5 hrs later when I had a moment, realized he never called back, I called. Now no tech can come til 1-3. Another letdown. Benny says he will put a request that the tech come for 1. 1, 115, 130, no tech. Another miss. I call back. By the way, each call takes 25-60 minutes on a work day. Literally telling clients to excuse my rudeness. More misses! So on this callback they now tell me they spoke with that tech and he said he couldn't come this afternoon! Why would they not call to tell me on hearing this? I hang up, upset to say the least. I call back to cancel. I tell the rep I want a manager I want out of my contract penalty free. This expectation they met. So after 4.5 hrs on the phone with them, lost wages, missed appointments, all I got was no internet service. What an absolute horrible experience. Uncaring, lying, no follow through on multiple commitments. I'd be fired.

• Review fromPaul G

  Date: 25/04/2024

  Shaw Cable service is unstable, unsatisfactory, unreliable, unethical, and overly priced. Since being bought out or transferred to Rogers, the service has gotten no better but they increased prices by about 20%. The cable service no longer offers a local recording function. Instead it is now spyware where every "remote" button press is sent to their server to be processed there and almost always takes them seconds to respond, usually about 5 seconds but sometimes as much as 20 seconds. This makes it almost impossible to use Fast Forward or Rewind functions, which negates or severely degrades almost all actual remote recording functionality. When I had Shaw Cable installed the installer treated me with contempt because I was disabled, and when he left with the cable box packaging ******* ** ** **** ******* ****** *********** ** *** **** ***** * ****** ***** ** **** ***** *** ** *** **** ******* ** **** ** *** ****** **** ************ I take that attitude as a sign that Shaw Cable is a very sick company.

• Review fromJustine G

  Date: 12/04/2024

  I had an account with Shaw back in 2019. I closed the account and returned the equipment. Last bill was January 2019 and it was paid the next day on auto-pay. Fast forward to this year I get a notice that I am being sent to collections. There was no further communication from Shaw for a bill whatsoever after my final paid bill in 2019. I called Shaw to have them look into it and they don’t have the ability to look into the record they simply tell me to reach out to the collections agency. The collections agency has no further answers than I owe money and to pay it to avoid my credit taking a hit. I forward my mail and do not delete bill emails. I have not once had an NSF or maxed out credit card or missed payment so with no documentation to support an amount owing this is a terrible business practice