Reviews

This profile includes reviews for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shaw Communications Inc. has 36 locations, listed below.

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  Shaw Communications Inc.

  2400 32 Ave NE Calgary, AB T2E 9A7

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  Shaw Communications Inc.

  2421 37 Ave NE Calgary, AB T2E 6Y7

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  Shaw Communications Inc. (Saskatoon)

  2326 Hanselman Avenue Saskatoon, SK S7L 5Z3

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  Shaw Communications Inc. (Saskatoon)

  2326 Hanselman Avenue Saskatoon, SK S7L 5Z3

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  Shaw Communications Inc

  4761 62 St Red Deer, AB T4N 2R4

Review Details

• Review fromKelly B

  Date: 15/10/2024

  Moved to a rural service area where **** cannot provide service. They wanted a early cancellation fee to be paid out. Why would there be a cancellation fee for a service they cannot provide? Said if i signed up for the shaw cable of ****** 500 rural internet they would waive the cancelation fee. So now i have had to sign up for cable as internet 500 is not enough for someone who works from home. I have 2 cameras that apparently I need to now pay $480 for and cannot be returned. The rest of the equipment can be returned but nope not them. No one told me you get held to **** no matter what. Guess they find a way to get their money when they get provide service.

• Review fromJustin C

  Date: 27/09/2024

  Terrible experience! I asked shaw to move my connection as I bought a new house. They said it’s booked for a service move. On the day, nobody showed up. They said technical glitch on their end. The service move did not go through as they said there’s no service in the new house. They told me to pay for the service coz I still have connection even if the service is not moved. Talke to the agent and said she’ll put it on temporary hold and ignore th charges. She fixed the charges when i called back again then now asking me to pay for $10/month temporary suspension. Ater 6months of no service in the area, the agent said she will remove the fees just to keep me as a shaw customer. A year has past, I have to renew but they still have no service in my new home so no choice but to terminate the contract. Now they’re telling me i need to pay $100++ for the gadget and the $10/month. Called several times they said Shaw owes me $5 as a credit because i returned the equipment. 3months later they sent my name to collections when the agents told me I dont need to pay and just ignore the other charges. Ended up just paying whatever they are telling me to pay. This is my worst experience with R***** Shaw. Misinformation and miscommunication. I will never recommend this company at all.

• Review fromCarl U

  Date: 18/09/2024

  The service sounded so good that I signed up for 3 home services in late August.. *** then I waited for more than 2 weeks for the phone service they had installed in the most hunhandy place in the house. There were such a number of other things and I was within the cancellation period, so I cancelled. You spend hours, no exaggeration, if you want to talk with anyone. Today I got a ******* letter from the ****** together with Sahw credit deparmtne. They say that I have an outstanding balance of MINUS twenty-four cents. No kidding. *** to add to the absurdity, they say that unless I pay within 10 days they'll send it for collection. Having dealt with them over a couple weeks last month that kind of absurdity is believable because their own communications systems are so poorly put together that they seem to be designed to gratuitously antagonize their customers. They have some good people working for them but the system isn't even organized enough to be a maze. I I am so glad I am no longer a customer of theirs.

• Review fromWendy S

  Date: 17/09/2024

  Since R****'s took over Shaw the wait time to chat with a rep is unbelievable. Currently 432 in queue and been on hold for 25 mins. My bill has extra charges, that is more than I agreed to when I renewed my contract. Rogers/Shaw invest in more reps!

• Review fromVern C

  Date: 06/09/2024

  TERRIBLE...used to be able to talk about concerns or issues reguarding any of their services 24 hrs a day. It seems they have the right to change the bill at any given time. Of course you can't reach anyone to voice your complaints and its quite obvious there is very little need for customer service. As others have indicated there is generally a 2 year contract that they can ignore at any time. I for one being a very long time customer will not be extending mine. I guess I have to post a star but again we're made to do this. Shameful **** C

• Review fromTim E

  Date: 29/08/2024

  Shaw is now even worse since ****** purchased them. Always 1 - 2 hours on phone holding & then finally hang up, as cannot waste anymore time. Horrible customer service once you do get through. Even when you agree to a 2-Year contract, they always try to find some way to increase your bill each month. The end user is stuck with them for 2-Years, but they do not have to hold up to their agreed pricing. That is absolutely unfair & corrupt business practices. Do not subscribe to auto billing, as they always try to overcharge you almost every month. Just pay them what you agreed to & let them write off the rest. When they try to overcharge you, submit a complaint to CRTC through CTAA.

• Review fromKeith L

  Date: 28/08/2024

  Bait and switch. ***** to one price in contract and they increase another part of the contract stating "look at the fine print". Now, they are taking their pre-payment plan 2 weeks before the START period (paying on Sept 9 for service from Sept 27 - Oct 26). Called to ask why, sat on hold for 10 minutes each time and then their system hangs up before you get a chance to reach anyone. Are they going out of business given that they need to nickel and dime customers that have contracts? As well as making you pay two weeks earlier. Must have a cash flow issue. Too bad there isn't some better business agency that will step in and stop these poor and deceptive business practices by an oligopoly. Wish I could go less than 1 star

• Review fromRichard L

  Date: 27/08/2024

  Customer service doesn’t exist. You would think that after Rogers bought out Shaw there would be more customer service representatives. I’ve been over charged on my bill by 50 dollars 2 months in a row. I’ve tried to call them multiple times, only to be left on hold for hours.

• Review fromAlejandra B

  Date: 24/08/2024

  Communication failure. This company does not respect their own plans and cancel plans without cause then charge me money to reconnect but asks to resing same contract charging an increase price. Poor customer service too, lies, disrespect, long wait times. Not worth it.

• Review fromCherie R

  Date: 19/08/2024

  I just had the exact same experience as ************ (Aug 7, 2024). On hold for over 2 hours and then told the exact same thing - bill increased - your problem so I returned the 2nd rental TV box. I also signed up for 2 year plan being told $ will not change in the 2 years (Im on a fixed income so this was important to me). They can change the price on the TV boxes but if i want to cancel early it will cost me $500. **** also changed my payment date by 10 days - payment is due 10 days earlier each month now. At first ********** would not even talk to me, sent word thru agent that she could not change anything. It is now 3 hours and 25 minutes later, ********** agreed to talk to me. Basically said my problem, they can change the price of the TV box anytime and this is being recorded and will be reviewed higher up - yeah right! Now I have to find a box and spend gas going to ****** post to return the second TV box I have been with ****** 20 years and **** at least 10 years but that means absolutely nothing.Here I sit at their mercy........wonderful feeling