Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  PO Box 81207 Seattle, WA 98108-1207

  
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  Amazon.com

  1155 Worldwide Blvd Hebron, KY 41048-8648

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  Amazon.com

  1 Centerpoint Blvd New Castle, DE 19720-4172

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  Amazon.com

  4255 Anson Blvd Whitestown, IN 46075-4412

Review Details

• Review fromJeff B

  Date: 07/23/2022

  Amazon will not allow negative reviews of sellers, even when it has nothing to do with the fulfillment process and has everything to with the item purchased from the seller. Items continue to arrive much later than initially promised. Counterfeit goods are becoming more and more popular on the platform and Amazon is doing their best to cover up the incidents. Service prices are increasing while quality is plummeting.

• Review fromMaria P

  Date: 07/22/2022

  I purchased a coffee machine from amazon and it was originally sent to the wrong address. I called amazon to fix the issue. **************** cancelled the order, refunded the order toward a gift card, then proceeded to order the machine for the correct address. I was told I would receive the machine in two days, fast forward a week later and I still had no machine. The order was lost in transit. I called the customer service again. The lady on the line told me that the order would not process as 'lost in transit' until 9pm and that I needed to call after 9pm. I called after 9pm, another lady told me it would not process until 3am and that I needed to call the next day. The next day rolls around, I call for a refund. The gentleman on the line told me that the refund call lines were busy and that he would have someone call me. No one called. I received an email an hour later that I was being refunded on a gift card when I originally purchased using my debit card. I called Amazon customer service again. Another gentleman answered the phone and I told him everything. He told me that all he can do is give me a gift card. I told him I did not want a gift card. He said "I can only give you a gift card, goodbye and have a good day." I attempted to respond and he hung up on me. I called back. Another lady answered and I told her everything, she said "I need to transfer you because I am just a lovely lady that cannot help you", I told her I do not want to be transferred to the refund department because they just hung up on me. She said I cannot do anything I am transferring you, I asked "where to?" She said I cannot disclose that information, and then transferred me. Surprise, surprise the next person she transfer me to said I cannot do anything and I am stuck with a gift card that I do not want. Thank you Amazon for your very impolite customer service.

• Review fromMIKE P.

  Date: 07/22/2022

  I ORDERED A BRAND NEW LAPTOP COMPUTER FOR $619.00, WITH THE DELIVERY SCHEDULED FOR SATURDAY, JULY 23, 2022. KNOWING THAT AMAZON SOMETIMES DELEIVERS EARLIER THAN STATED, I LEFT A BIG ONE FOOT SIGN WITH BIG LETTERS ON MY ***** DOOR, TO PLEASE LEAVE BOX UNDER BREEZEWAY, NEXT TO THE GARAGE, SO IT WOULDN'T GET STOLEN OR RAINED ON. SO HERE IS WHAT HAPPENED, I SEE ON MY COMPUTER THAT THE PACKAGE WAS DELIVERED. I OPEN MY ***** DOOR, FIGURING AT THE VERY LEAST, THE DRIVER WOULD HAVE LEFT IT ON MY ***** STOOP, BUT THIS **** AMAZON ***, LEFT THE $619.00 COMPUTER, INSIDE MY ***** DRIVEWAY GATE. IT COULD HAVE BEEN EASILY STOLEN BY ANYONE WALKING BY. HE DUMPED IT THERE, ON PURPOSE, SINCE HE COULD NOT BE BOTHERED TO WALK UP TO THE ***** STEPS.... AND THEN TO SEE AND READ THE ***** EVERYTHING I DID TO MAKE THIS DELIVERY SMOOTH AND SAFE WAS ALL JUST A BIG EXERCISE IN FUTILITY. THEN NOT ONLY DID THE **** *** DRIVER, NOT REALLY DELIVER THE PACKAGE, HE LIED ON THE DELIVERY. THE WEB****, SAYS "DELIVERED TODAY - YOUR PACKAGE WAS DELIVERED. IT WAS HANDED DIRECTLY TO THE RESIDENT." ???????????????????????????????? REALLY? WHAT A BUNCH OF HOOEY. THEN YOU GO TO THE **** AND THERE IS REALLY NO EASY WAY TO REGISTER A COMPLAINT TO THEM, EVERYTRHINHG HAS A CANNED ANSWER AND REMEDIES. MY REFLECTIONS NOW ABOUT AMAZON. NOT ONLY IS THEIR AMAZON CREDIT CARD, LACKING ANY REAL CUSTOMER SERVICE AND PACKED WITH ADD ON FEES, YOU HAVE TO CALL AND REMOVE, THEIR CUSTOMER SERVICE IS WOEFULLY INADEQUATE AND UNACCEPTABLE, SINCE IT IS THE CUSTOMERS WHO REALLY SUFFER. BUT THEN AGAIN, THEY KNOW THAT, BUT SINCE THEY ARE A GIGANTIC COMPANY, THEY DO WHATEVER THE **** THEY PLEASE. BIGGER ISN'T ALWAYS BETTER, AS IS QUITE OBVIOUS WITH THIS GIGANTIC COMPANY. I WILL TELL YOU ONE THING, I WILL AVOID DOING ANY BUSINESS WITH AMAZON IN THE FUTURE

• Review fromTom R

  Date: 07/22/2022

  I tried to make a purchase from Amazon for a fifty dollar gift card and my order kept getting declined for two days they told me their security team was looking into the issue well I can't wait anymore so I will take my business we elsewhere

• Review fromJesse B

  Date: 07/22/2022

  Had a continuous delivery issue where carrier (Amazon *******) drivers message a delivery but never arrived. No confirming screenshot either lately. Amazon customer service lately uncooperative, denying either replacement, refund or contacting carrier to rectify delivery issues. Told me I would have to find them and contact myself. Very poor customer service . Supply chain and lots of deliveries aside, one should expect a paid for package to arrive. Thank you.

• Review fromJuheme G

  Date: 07/21/2022

  They never deliver things on time I waited 2 weeks for my item. And I called to ask for a credit when they missed not one but two deliveries set by them. And pushed my delivery back another 5 days. But offered me nothing. Guess Ill cancel my prime membership and stop buying from them. Spoke to 2 reps in chat and both offered me $10 credit but never received and spoke to someone in the heavy item department at customer. And he offered nothing and was rude as well.

• Review fromPhi D

  Date: 07/21/2022

  I was advised on a delivery that if the item did not arrive on a scheduled date that I could cancel and get a refund.On the day after and item still hasn't arrived, it allowed me to cancel; however, they advised if the item was delivered after the cancellation to deliver it back to them, which means I would have to go out of my way to bring it back and pay for the fees associated on bringing it back.I asked if I'm able to keep it to get a comp for the inconvenience and my question was never answered.The bot answering my question is automated so it doesn't know how to customize the response. A bit unsatisfied with this transaction.

• Review fromPatrick W

  Date: 07/21/2022

  Amazon claims their Blink outdoor cameras are weather-resistant and failed to mention it doesn't hold up against thunderstorms. We just had one a week ago and after the storm one of my outdoor cameras went offline. I went to investigate and took it down, I open the camera and to my surprise, it was completely soaked. Had to pour the rest of the water into the sink and now wonder how is that possible. I spent a good amount of money on these cameras so I called their customer service. I was on hold for 45 minutes and when I finally spoke with their representative, she insisted that their device runs through quality control and insisted that I may not have closed the device properly. she ultimately says "she cannot help." In summary, I felt humiliated and made a liar. I would NEVER buy any of their cameras ever again.

• Review fromRakesh P

  Date: 07/20/2022

  Amazon is selling off returned products under "promo deals" and are not in anyway helpful when requesting a new product for the same price instead.They just say "return it and buy for full price"

• Review fromLiam M

  Date: 07/20/2022

  Ordered a fake USB drive and was refused a refund despite it being a known scam product and being removed from Amazon, since it was just outside the 30 day return window. Amazon is knowingly selling scam products / fakes and refusing refunds.