Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  6391 Sprint Parkway Overland Park, KS 66251

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  Sprint Now Part of T-Mobile

  2506 Crossing Cir Ste C Traverse City, MI 49684-7955

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  Sprint Now Part of T-Mobile

  510 S Clinton St Grand Ledge, MI 48837-2296

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  Sprint Now Part of T-Mobile

  1886 14th Ave Vero Beach, FL 32960-0620

Review Details

• Review fromPatricia M

  Date: 07/07/2024

  ******** reps lie online regularly. I have 5 phone lines and own 4 phones. I returned the last leased phone after the lease expired and PUCHASED a new phone and now I am being billed for a new leased phone. When I called I was told I was sold a lease despite the paperwork saying I purchased the phone and would be paying installment payments. I also was told 3 lines had a more expensive service fee because of an "upgrade" without my consent and they can not tell me what the update was for and this alone is costing me $45 a month more. I am currently shopping for another carrier and ******** is should not have A business rating because it hurts BBB's reputation.

• Review fromAme M

  Date: 07/01/2024

  Double charged one month, over charged another month, sold me a phone that lasted 2 months, could not get on their website, even though I had proper information.

• Review fromTamiya G

  Date: 06/24/2024

  I am writing to formally express my dissatisfaction with the service I received from Assurant, a partner of ********* regarding a recent issue with my cellular device. I have been a loyal customer of ******** for close to 11 years and have utilized ********* services for my phone insurance needs during this period.Recently, I had to send my phone to Assurant for a claim. Following the instructions provided, I packaged my phone securely and sent it through the mail. The package included all required contents and was tracked to ensure its delivery. However, after several months, I received a notification that ******** was charging me for the phone, citing that it was lost in the mail.Upon investigation, I discovered that the package had been held for an extended period without any updates. Despite my continuous follow-up, I was eventually informed that the contents of the package were now missing. This situation has caused significant inconvenience and financial strain, as I am being held responsible for a phone that was lost under ********* custody.I find it unacceptable that Assurant has not taken responsibility for this issue. The package was in their possession for months, and the sudden disappearance of its contents is both troubling and unprofessional. As a long-standing customer, I expect a higher level of service and accountability.I am seeking immediate resolution to this matter, including the removal of any charges related to the lost phone and an investigation into the mishandling of my package. I hope that through this review, Assurant and ******** will address this issue promptly and take the necessary steps to ensure such incidents do not occur in the future.

• Review fromIvy F

  Date: 06/22/2024

  Currently fighting to get money back that was withdrawn unauthorized by ******** after I changed carriers. Account was never set up on autopay thru Sprint or ********. Currently in the process of disputing the charge with my bank.

• Review fromS. Linda J

  Date: 06/10/2024

  ******** was better before Sprint involved . Very poor service, low quality signal. Pyaing full price and poor service affects all my devices.I have tried all the usual and standard instructions. Plus a week ago an Employee on the phone told me he would put in a work request and email the information. Never happened. He did track it down to a Tower issue. This all bait and switch typical of Sprint. They were awful when we tried them in years past. Aparently nothing has changed. I want them investigated for selling service at 100% and service provided is often only half that or way, way less. I live in a 5G area fully covered by the ******** Coverage Map. This is on going since mid December. The loss of signal, the buffering, page freezes, and weak signal is infuriating. Widowed December 3, 2023. Moved to **** the 9th. Have complained at least three or four times, results are always the same NOTHING. I have three days of random time stamps of the speed check, plus the modum signal showing times and weak signal. It has never been 100% since I got here. I think they owe me a refund of half my billing for 7 months. I never miss a payment.

• Review fromDiane G

  Date: 06/06/2024

  Worst customer service I have dealt with. Poor knowledge of processes and misinformation.

• Review fromAmanda k

  Date: 06/03/2024

  On feb 3rd 2024 I did an online chat with *********** about upgrading one of the phones on my plan as I was unable to view prices online by myself. (Never had this issue while with sprint only this became a problem after the merge with tmobile) went threw several options and he told me I qualified for a ****** pixel 8 and I would get it free with a 2 yr contract and that I would have a credit on my account for the cost of the phone until it was paid off sort of speak. I verified with him at least twice I would not be charged for the phone and how the promotion worked. I agreed and he processed the transaction after I paid taxes and a activation fee (almost $90). Received the phone a few days layer via ***** or **** First month came and went and I noticed a $30 increase in my bill assuming it came from an activation fee on another phone I purchased outright. Next month same thing. Next month same thing so I called as I was not able to log in online to view my bill. Turned out I was being charged for the pixel. Rep refunded as she seen the chat history with the other rep and she honored that. Next month charged again. That rep was rude and argued with me the whole time. I requested a supervisor. Supervisor said higher up would review and I'd get a call back in a few days. Never happened. Called again immediately requested a sup went threw the whole thing again was told I'd get a call back and I received a text confirming the call back day and time. Received the call back a day after the promise date. Even with everything noted in my account ********************** is refusing to honor the promotion on the phone saying I never qualified. Yet original rep said I did (I have screenshots of that entire conversation). "Best" he could do is credit my account $400 for a $699 phone. It is not my fault if I was told wrong. I was clearly told I qualified and I would never be charged for the phone. I've had nothing but problems since the merge and currently looking for a new provider.

• Review fromJason K

  Date: 05/29/2024

  I bought a new device but wanted same serve plan. They had a sale on adding a watch for $10 a month. They only give 15 days to return, and once I noticed they were charging $15 instead but the time had past to return. Since then they had adjusted each bill with credits. Then this last time I called they wouldn't honor the price and stopped the credits. I feel this is bait and switch, I can show the pricing and credits they gave until May 2024. Yet, now will not continue.

• Review fromDerrick O

  Date: 05/28/2024

  I sent back a damaged phone for a replacement, fine. They received the phone, but ****** didn't enter into the system or the receiver misplaced or stole the phone. So, my service was suspended until they find the phone or pay the cost for the phone to restore service, Hah. Do your investigation.

• Review fromTeena C

  Date: 05/24/2024

  This store is under new management and when I tell you she is one of rudest manager I have ever met. The manager wouldnt assist me with my concerns she directly me to call 611 and when I had have customer services she was still rude to both us and her teammate even her teammates confirm my purchase. I been a customer over 10 years and now I'm thinking of changing phone carrier. This is really unacceptable and I very frustrate that this occur.