Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  6391 Sprint Parkway Overland Park, KS 66251

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  Sprint Now Part of T-Mobile

  2506 Crossing Cir Ste C Traverse City, MI 49684-7955

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  Sprint Now Part of T-Mobile

  510 S Clinton St Grand Ledge, MI 48837-2296

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  Sprint Now Part of T-Mobile

  1886 14th Ave Vero Beach, FL 32960-0620

Review Details

• Review fromJose P

  Date: 07/23/2024

  We chose the ******** plan three years ago, opting for the 55+ plan with three lines. Last month, we inquired about the monthly bill, and they told us it was $100 per month. We set up automatic bank payments and usually don't pay attention to the amounts being deducted. Today, we noticed that the monthly deduction amounts vary. We immediately went to the store in area code MA ***** to inquire. They told us that the three lines cost $150.00 per month, and there is an additional $16.00 monthly charge for a ******* account. We find this very strange. We never set up a ******* account for automatic payment, and we don't understand why our bill has increased from $100.00 per month to $177.00 per month. Sometimes it is $166.00, and other times it is $175.00. We find it very strange that not only has the cost increased, but also that the amount deducted each month is different.I asked them to check the bill. They only told me they could check the last three months. I looked at my own account deductions. From June 2023 onward, the charges have been over $150, and the amounts vary each month, except for December, which was $115.00. I hope you can intervene and help me get a refund for the overcharged amounts. Thank you very much!My name is *************************

• Review fromLynn T

  Date: 07/22/2024

  Horrible customer service from people in a country not the ************* specifically the *********** they overtalk I've had to contact assurance three times today 7/22/24 I'm currently on hold for the fourth call today they cannot help me set up the voicemail they all tell me that they will get it fixed and they don't I know there's other problems going on in this world but geez I can't even set up a voicemail it keeps telling me to use the device and I'm on the device. frustrating..

• Review fromJacalyn M

  Date: 07/19/2024

  I cancelled my account months ago and keep receiving statements with a credit but because I tossed their info after I closed the account I don't have my pin number and longer. I called, they said go to a store, went to the store, told me to phone, phoned, told me to go to a store. I went round and round with different suppose to be managers and was told go to store. It is a small credit and they have my credit card on file, but they are keeping my money. The ******** store is a drive which I already did once.

• Review fromStephanie R

  Date: 07/17/2024

  I was scammed by this company starting at this store location. I ended up paying $215.40 for lines and devices I did not concept to paying a ***** for. The store reps told me that I got free trackers and a car internet plug with my new account, when that was not the case. I tried to get ******** customer service to give me a credit on my account when I learned what had happened and they said it wasn't possible to do that. When I said I feel like I was scammed and if they didn't give me the credit, I would switch back to my previous service provider, she said that I had to do what I had to do. So, I'm switching back to ******** where I have never been scammed.

• Review fromIrene V

  Date: 07/17/2024

  Back in November 10 of 2023. We transfer our accounts over to ******* cell phone service. We have been to this day getting a bill from ********* We have been trying to settle and tell them that we no longer have their service ******** had our Apple Watch line open and I have been contacting them to stop billing us they claim we owe them money for the watch. We have a receipt showing it was purchased at *******. They sent an attorney letter to us, threatened us and ruined my husbands credit. We have been with Sprint for over 20 years now with ******** never ever have we ever missed a bill and for them to do this to me and my husband is uncalled for I would never ever do business with this lousy company again and I would recommend that you dont either. They will not even admit they made the error on their end and yet we had to settled We have presented at a ******** store manager to show them the contract with *******, receipt for the watch and they said yes somebody in customer service made an error. Drop ********.

• Review fromJerry D

  Date: 07/16/2024

  Tried to cancel auto billing but would only cancel current and no previous

• Review fromJanie K

  Date: 07/12/2024

  whom it may concern as you can see I have sent you pictures of everything that I was supposed to do. When I got the phone which was around the first week of July I got the phone before the letter I tried to activate it it said that my lifeline had ran out and as you can see I have sent you a screenshot of my lifeline application and it states that I still have lifeline until the 25th of July. For the past week I have tried to contact you all on all three numbers that you all have available no one bothered to answer my call. At around 9:30 tonight I went ahead and I quote topped up $5 just so I can have so-called minutes or time on it to actually activate the phone. Here it is at 10:24 and it is still not working. Now I want this matter resolved or else I can send you the phone back and I am going to be taking my $5 back off of my credit card Today, 07/12/2024, I received a message from ******** and was told my card had been applied and my minutes were on there: NO THEY WERE NOT! ALSO, assurance wireless customer care service BLOCKED my emails along with my proof (pictures) of all they had been exchanged with them.

• Review fromChristina H

  Date: 07/10/2024

  Back in January (this is now July), I asked o just change my number. ***** decided to add another line instead. I've been fighting with Tmobile ever since while they seal my money every month, forcing me to continue to pay for two lines instead of my only one.

• Review fromReaona W

  Date: 07/09/2024

  ******** is a terrible company gave me a defective device and told me I had pay $600 and than told me I had to go to a Apple Store to get the replacement my daughter phone has not been working over a month and is charging me big time thats not right shut TmObile down now

• Review fromTanya B

  Date: 07/09/2024

  On February 9th, I initiated the process to port my three phone lines from ******** to my new carrier. However, I have experienced significant issues with this transition. Initially, all three lines were supposed to be transferred, but due to errors with the port pin provided by ********, one of the lines could not be successfully transferred. As a result, my phone has only been functional on Wi-Fi.My new carrier has contacted ******** multiple times to resolve this issue, but without success. They even resorted to a carrier-to-carrier written request, yet the problem remains unresolved. Despite these ongoing issues, I recently received a bill from ******** for $394.86 for the line that could not be transferred. This amount is extraordinarily high considering that my monthly bill for all three lines was $140.72.When I contacted ******** for clarification, their representative, *****, informed me that the charge is due to the fact that the lines were transferred before my new bill was generated. This explanation is both illogical and unfair, as it implies, I am being charged an exorbitant amount for a service that has not been provided.I feel this situation constitutes a form of robbery, as I am being billed excessively for a line that ******** has yet to release, causing significant inconvenience and stress.My Last Payment was on January 20th, if anything I should have a prorated fee for the days the line was connected.