Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  PO Box 5040 Charleston, IL 61920-5040

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  Sprint Now Part of T-Mobile

  12395 Pembroke Rd # 2 Pembroke Pines, FL 33025-1723

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  Sprint Now Part of T-Mobile

  3796 W Hillsboro Blvd Deerfield Beach, FL 33442-9412

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  Sprint PCS Center

  3801 Union Road Buffalo, NY 14225

Review Details

• Review fromCourtney G.

  Date: 11/13/2024

  I have had a very weird experience with this company I have several devices attached to my account that are not mine and have been given no explanation i have talked with them there supposed to be sending paper billing but I'm concerned that I'm not the only one this is happened too I have images i saved from my account app and to where they shut the devices down but at some point they went up and they had to shut them down again and now it looks like there trying to over charge me on November 2 2024 a bill was paid they also said when I turn off auto pay it would charge me double id like you guys too look into it.if you can email me back I can send you all the images

• Review fromYnna S

  Date: 11/13/2024

  I try my best not to write these, but I switched my plan and had an issue with the transition. Mostly on the other services part (so I thought). when I switched T-mobile charged me a full month EVEN though I cancelled my service. It should have been prorated, but since they haven't received a payment with the service provider that I transitioned to they couldn't refund me the money they took for my bills. Moving forward I finally got through to the person who would help me handle the bill that was left for the phones I traded in, T-mobile keeps refusing to give me the Itemized billing statement to pay for the balance. They moved my account to collections making it seem like I don't want to pay for my bill, when I have been trying for a month to get the billing statement to pay! No one seems to have access to my account, and they can't help me get access to pay them? But collections now think it's my fault because "I haven't paid them"

• Review fromMyron C

  Date: 11/13/2024

  They were supposed to take 80 out of my account for taxes, and ended up taking $693.11. This happened Oct. 7. I called in Oct 8 to cancell and get my money back and im still getting the run around. Id just like to get refunded my money they took outta my account.

• Review fromMichael L

  Date: 11/12/2024

  I had a business group phone service from Sprint back on 2017. And when I moved to ********, the phone was not worked well because the city at ******** was a small city. So, I switched phone company from Sprint to ******* around September, 2017. Since then, I am still using ******* as a phone service company.When I changed phone company, I called Sprint to cancel and move all numbers under my business name to ********I believed it well done.However, I got new bills from September, 2017 till end of 2017 every month. In the beginning, I thought it was a final bill for the service. But it was a monthly bill for the service. So, I called Sprint and asked the reason why they sent a bill every month. The Sprint said I missed a phone line to move and had to pay it because I didn't moved one of phone ******** was a confusion. I thought either ******* or Sprint should transfer all phone lines at one ******* was around Dec. 2017 or January, 2018.I paid the missed phone line bill to Sprint and asked them to disconnect the service and no more bill. It was around January 2018.However, the Sprint sent another bill for next 2-3 months even after I paid final bill and asked to cancel the missed a phone line. I called, explained, and asked what was happened at that time and correction, around March 2018. The Sprint agent told me it will corrected. I assumed it was corrected finally.However, I got a phone call from ***************** collection agent to pay this old balance from Sprint.I am really sick and tire to answer it over years.I asked the contact phone number, email, or physical address of Sprint to collection agent. She said she didn't have any.I really surprised and shocked *****, I am writing this incident to the BBB to let other people should knows it.I just realized Sprint combined to T-Mobile today.I called T-Mobile and they doesn't have any information for the Sprint as far as T-Mobile agent said.What a brand name of Sprint!WoW.

• Review fromWilliam P

  Date: 11/10/2024

  I have requested to change my number due to the number constantly being spammed. Spammed to the point where its none stopped. I was advised that i could not change my number because i have a financed device. I was advise i needed to open a second line in order to avoid them canceling my service and billing me the full amount for the phone. Nowhere does it say in my contract that i was unable to change the phone number to my account. Besides. I am financing the phone with my credit not via phone number. So i was forced to open a 2nd line. Now im paying for a line i dont use. I will be taking this to court. This is a form of extortion

• Review fromJoan A

  Date: 11/08/2024

  I recently inquired about adding a line to my service and when I discovered the phone was not working I contacted boost through their chat to inform them that I did not want to activate the line I got the bill for this month with full charges for the line as if I never spoke with them to cancel and the supervisor told me that it was never reported and I am responsible for the line payment. I clearly cancelled the line and they dont care I will be held responsible for something they didnt correct as requiested I am so disgusted I want to cancel my entire plan with them

• Review fromShana C

  Date: 11/04/2024

  We have had issues with our business wifi for almost a month, only having the service maybe 2-3 days out of that month. No one in the store, or in the call center are able to figure out how to turn fix the problem. The call center says to contact the store and the store says to contact the call center. Both have admitted that they can not fix the problem, nor can we just start a new account. We even have a credit of $25 dollars, that I'm sure they will not be able to figure out how to refund. This is the worst customer service I have ever experienced!

• Review fromKeri C

  Date: 10/31/2024

  ************* after being a customer for 11 years. **** ******** was the worst customer service ever and very unprofessional. And I know this for sure because I walked in the store and was taken care in 2 minutes by *******. But **** is management. Looking for a new care as we speak.

• Review fromTammy H

  Date: 10/25/2024

  Worst company to deal with. Received a huge bill for their terrible 5G modem that never worked. Took it back to the store on May 24th 2024 and now 5 months later they say they never got it. The first ****** said the opposite and that it was for the one that was mailed back but I had the confirmation for that one. A waste of 90 minutes with people that barely speak English. Stay far away and go with ********.

• Review fromDavid C

  Date: 10/23/2024

  They convinced me to buy a watch I didn't need and told me it was only $10 more a month. To my surprise it's $30 more a month. I'm on a fixed income and now forced to let my service be canceled a credit ruined. I'm a senior citizen on a fixed income. They lied to me