Reviews

This profile includes reviews for Casella Waste Systems, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Casella Waste Systems, Inc has 17 locations, listed below.

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  Casella Waste Systems, Inc

  25 Greens Hill Lane Rutland, VT 05701-3804

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  Casella Waste Systems, Inc

  PO Box 1371 Williston, VT 05495-1371

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  Casella Waste Systems, Inc

  110 Main St Ste 1308 Saco, ME 04072-3516

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  Casella Waste Systems, Inc

  58 Clifton Country Rd Ste 200 Clifton Park, NY 12065-3846

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  Youngblood Proper Disposal

  PO Box 64463 Rochester, NY 14624

Review Details

• Review fromBrianna S

  Date: 09/05/2023

  My kids and I were sitting out front patiently waiting for the recycling truck so they could wave to the driver. The driver - *** - waved back, stopped to beep the horn, then got out and gave them treats for the dogs! They were so excited! We are not even customers of GFL or Casella. This was a random act of kindness that made my kids day. Wanted to say thank you!!

• Review fromWILLIAM S

  Date: 08/10/2023

  I called them to inquire about pricing. Never heard back until I got a call at 6:30 am telling me a dumpster was being dropped off. I asked the driver who he was with as I had contacted someone else and set up a delivery and he said yeah, I guess. This is a criminal company forcing their services on people who simply called to ask questions. After many frustrating phone calls, I still get a bill for 40% more than what the other company had quoted! There needs to be action against Casella!

• Review fromNILDA A.

  Date: 08/04/2023

  This company should get a zero star. We've been a customer for years before ********************** took over and have no issues with our bill. I changed my account and add the new one before the scheduled auto pay, which falls on Saturday. I called Monday just to check if the payment went thru and they said yes it did. I put the new account in case something change, and they usually email me ahead of time when my bill is ready to pay. But, I was surprised that after more than a week I received a bill from the mail which cost me another $42.17 a total of $184.84 for returned check and late fees. $42.17 for returned check and late fees is too much for being a good customer for years, and this only happens once. I tried to asked them if they can removed that extra charge since it wasn't our fault, thinking they will considerate, but to no avail. Now, they lost 2 customers, mine and our daughters house too. Thank you Casella for being greed!!!

• Review fromTodd S

  Date: 08/04/2023

  Casella is the WORST company ever. ZERO STARS!!!! They don't come as scheduled sometimes they skip a couple weeks and then when they do actually come they don't even collect all the garbage they are suppose to get. It's there 1 and only job and they can't even do that right. They always leave the lid open and sometimes leave the trash bin in the road and don't even care to correct it. When I called because they didn't come as scheduled, surprise surprise. They said to wait until the end of the day and if they don't come then call the next day. So they didn't come that day, surprise surprise again! So I called and they said they will come the following week and you could leave the bags by the trashcan since they didn't come this week. So I did. Then, when they came they got the bags from the trashcan but didn't get the bags next to it that they missed from not coming the prior week. So I called once again and they said they reached out to the dispatch team. I called 3 times, once that day then the following preceding days. They said the same thing, they would reach out to the dispatch team. They would never get a response from the dispatch team. They would never come to pick up the trash they left behind so here I am waiting a month later for them to pick up the trash they should've picked up a month ago and told to leave it there once again for the next week that they come. I don't understand why they didn't pick up ALL the trash like they were suppose to while they were here. I HIGHLY DO NOT RECOMMEND CASELLA! They raise their rates every single year and their service gets worse and worse every single year so I am not even sure why they raise the rates.

• Review fromCandace L

  Date: 07/08/2023

  Wish I could leave zero stars! The WORST company I have ever encountered. Our pick up days are supposed to be Friday but they seem to come whenever they want, then dont come the days they are supposed to. I had some wood in front of my dumpster Thursday that I was going to burn and move so it could be out of the way for them when they come (Fridays) and they came Thursday morning and then left because they couldnt access the dumpster. I called right when they left and told the woman that they arent supposed to come until ****** and explained the situation and she said they would still be coming Friday. I called Friday evening because they still hadnt come and yes I had all the wood out of the way and she said I would be serviced by the end of the day. No one came. I called again today and explained EVERYTHING from the last couple days and was told I would have to be called back Monday. Meanwhile my dumpster is FULL. Please if you have the choice choose another company. This one is so full of it. I feel like I had called and talked to these people multiple times in the last month. Not to mention the awful service in the winter that Im just not going to get into because well you just dont want to get me going. Save yourself the frustration and anger and go with ANYONE else.

• Review fromEric G

  Date: 07/08/2023

  Casella is at the minimum the worst trash company in the northeast. Repeatedly changed pickup days. Randomly come an empty already empty cans out of schedule and don't pick up when supposed to. The customer ********************** is terrible and will treat you like you are an inconvenience to talk to. **** also not return phonecall. After some research I found they are a Terrible terrible company funded mostly by old Mafia money in a giant laundering scheme

• Review fromJessica G

  Date: 06/09/2023

  If I could leave zero stars I would. Casella bought out my previous garbage company that was amazing. Since then we've had nothing but issues. They do not pick up trash on days they said they would. Can't even tell me the right day (first they told me Wednesdays, then they tell me Tuesdays). Calls me to tell me that my garbage wasn't out (even though it was), does not return a multitude of phone calls I've placed to them about them not picking up garbage. Best response is "sorry we'll pick it up next week." Why would I believe that? My garbage has been sitting by the road for 4 days now, ready for the racoons and bear (I live in the southern tier) to come rummage through. If you have ANY other option, take it. Nobody could be worse than this company.

• Review fromBetty M

  Date: 06/09/2023

  My trash and recycling has been sitting on the curb for over two weeks waiting for pickup. They have ONE job to do. Sometimes they call to say they will be there a few days late and then they still do not come. I have cancelled my service at the end of the month. I understand times are hard for businesses but this has been happening for a long time. Save yourself the headache. Go with another service.

• Review fromTeri F

  Date: 05/26/2023

  After canceling account because of excessive fees, I was sent a bill. I was told i still owed them money. When I canceled, I specifically asked if I was all caught up on payments. Then I get a bill for another month.

• Review fromCorinne F

  Date: 05/25/2023

  What good is a waste removal company if they do not remove waste? It has been almost 2 months and they have yet to remove our garbage. I am not sure what we can do anymore. We have taken pictures even to prove we are doing the right thing. Its a total scam.