Reviews

This profile includes reviews for Casella Waste Systems, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Casella Waste Systems, Inc has 17 locations, listed below.

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  Casella Waste Systems, Inc

  25 Greens Hill Lane Rutland, VT 05701-3804

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  Youngblood Proper Disposal

  P O Box 907 Webster, NY 14580

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  Youngblood Proper Disposal

  35 Deep Rock Rd Webster, NY 14580

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  Casella Waste Systems

  604 Cannery Ln Townsend, DE 19734

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  Casella Waste Systems

  28471 John J Williams Hwy Millsboro, DE 19966

Review Details

• Review fromDianna S

  Date: 01/02/2024

  On 12/1/23 you tried to swap out my perfectly good dumpster after I asked you to not because of the soft ground. The guy called my husband Dude several times then got in my husbands face after burying their truck. The truck put 1.5 ruts on my lawn, he was stuck on my lawn from 3-8 at night on a Friday night and it took 2 different vehicles to pull him out then a wrecker. No one has called me and Ive called 3 times. I fixed my own lawn for the most part but I still have not received a call. So terrible.

• Review fromRomeo K

  Date: 12/16/2023

  These people are crooks and so disorganized!After my bill being triple in less than a few years I decided to let them go.They charged me for an extra month!It took them several months to pick up totes.After they picked them up about ten days later their corporate office called me asking where the totes were. After I told them you picked them up they sent me a $222.48 bill!I will be posting this on every possible site in the university and also contracted my lawyer!

• Review fromSusan B

  Date: 11/17/2023

  We have been a Casella customer for number of years and pay our bill in-full and on time. We pay for trash to be picked up weekly and recycling every other week, unfortunately that is not the service we receive. We call customer **********************, not once in a while, but constantly and report that our trash and/or recycling has not been picked up. This week we had one toter and a large trash bin full of recycling - this is two weeks' worth of recycling that was not picked up when scheduled. The recycling finally got picked up, but not the trash! Called customer ********************** at 5:45 p.m. and was told my trash was picked up 20 minutes ago! I don't know whose trash got picked up, but it wasn't mine! I was told it would be picked up today - spoke with about 3 customer ********************** representatives today, now were being told Monday the trash will be picked up. This doesn't happen once in a while it happens CONSTANTLY! By far the worst trash removal company we have ever done business with.

• Review fromCharlene R

  Date: 11/15/2023

  This is absolutely the worst garbage/recycling company in ********* **! We obtained this company back in September of 2023 for service. The first week went fine, after that the next 3 weeks was a complete mess. Our garbage was not picked up. The driver apparently took a picture of our home stating that our garbage was not out at the curb but it was the wrong house. We are now still fighting to get the full refund of $377.20 (paid for the year in full) sent back to my debit card. We have tried to give Casella the new debit card number but they said they couldn't take it and a check would be sent out with in the week. It has now been a week so we called back and were told now it will take 4 to 6 weeks to receive a check. My husband has spent an hour on the phone being put on hold and talking to so many didn't people, all we want is our refund. Casella came on Nov. 6 to get their totes.

• Review fromJames C

  Date: 10/27/2023

  They have left one of their large blue containers across the street from me in a parking lot overflowing with trash and garbage fir weeks. It is a major health hazard at this point. But neither their ******* ***** location nor their corporate HQ will do anything about it. Upon checking health hazard laws in the **************, i believe they are in violation of the law.

• Review fromJennifer M

  Date: 10/07/2023

  I signed up for curbside service on Tuesday, 9/5/23. They didnt drop off the bins until Friday 9/22/23- said it was too inconvenient to drop them off earlier because it takes people off their regular route. Okay, just glad we got them. Moving on, I put our bins out on Thursday 9/28 for a Friday 9/28 pickup. We went out of town Friday 9/29 and got home tonight- 10/6/23 and the bins I put out on 9/28 are still sitting outside, full. So, despite having paid for service over a month ago, we have yet to have anything picked up. No notice- email, call, etc, as to why. I am SO disappointed and regret signing up with Casella.

• Review fromMichael W

  Date: 10/02/2023

  Terrible company - raised their prices much higher than all the competition - they have a restrictive, punitive contract which is like trying to get out of a timeshare. I have to wait ten months while they stab me with pricing that is triple their competition. Their drivers leave our fence open all the time. They have broken the mechanism so it's easier for them to open. I give them a one-star rating because there's nothing lower.

• Review fromKris C

  Date: 09/21/2023

  They continue to skip at least one week a month and charge the entire route full price. They have been stealing from residents for almost two years. And refuse to even pick up garbages after being such an awful company. The town Or hopefully bbb, can hold them accountable.

• Review fromRandy C

  Date: 09/11/2023

  I have been bringing my household garbage to Casellas waste yard facility in Westbrook for years. The people in scale house we're always nice. The older lady up by the dumpsters who watched the yard was very nice as well. In the past year they put new people in there. The guy in the scale house never smiles like he hates the world. I can't even get a smile out of him when I tell him *** **** *** ******** ***** ******* credit card transactions. I had an experience there last week that makes me not want to ever go back there. One of the dumpsters in the yard is for metal recycling. Sometimes you will see stuff left on the pavement in front of the dumpster like little kids bikes and things that people might want to take second hand. You know the old saying someone else's trash is someone else's treasure. Lol Anyways I picked up a Troy-Bilt snowblower that was in great condition. It was left on the pavement in front of the dumpster. I picked it up for my disabled friend that has cerebral palsy. I have a snow plow on my truck. All I did was put gas and oil in it and it ran great. So on the following week I go to the dump yard and I'm talking to the yard attendant. Mr ****** from the scale house calls up on the radio. If the guy with a **** ***** **** pickup truck tries to take anything tell him he's not allowed because of liability reasons. We live in a sue happy world. I thought that was pretty bold of him to do that in front of me. I heard every word he said on that radio and it pissed me off. Meanwhile the guy that attends the yard told me it sat there for a week. You don't even want to know what I think of Mr ****** in the scale house. I am so ****** off with this place I don't want to return ever again. ** *** ** ********* *** **** ** **** *** *** ******** ***** **** **** ** ***** *** ** ** *** ***** ****** 

• Review fromBradley N

  Date: 09/06/2023

  We recently dropped Casella due to the ever increasing prices. When we discontinued the service we paid our bill. We then got another bill notification that we owe $47 for the month of September. A call was made asking about this charge. They said we were paying for the month of September. They were informed you picked up only one day which was September 1st. They were told we would pay the one day pick up but not a whole month. They said in their notes that a charge would be coming for the month of September service and that we were notified of this. They were informed that this is a lie and the only two things discussed were if we lower the price would you stay and what day the bins were to be placed by the road for return. The phone call was placed on hold for a bit then disconnected. Casella as a company/employees have integrity issues and bad business ethics. Highly recommend not using this service for your waste needs.