Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 5 locations, listed below.

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

Review Details

• Review fromCharlie M

  Date: 07/18/2024

  The salespeople that go door to door for Vivint home security are rude, disrespectful and extremely unprofessional! I had one come to my door about a month ago and he noticed I had ADT which is a very good company. The Guy was bad mouthing ADT and even claimed that ADT was the worst of the worst. The salesman refused to flip his tag around so that I could see his name. He demanded that I let him into my home. I told him no and pointed out the NO Solicitation signs I had on my door and window. He told me I was "Stupid" for turning Vivint down. I told him to leave before he was arrested! These people are harassing ALL of my neighbours in our small town! This has GOT to Stop!

• Review fromkristina c

  Date: 07/17/2024

  I don’t even know where to start!! I’m pregnant with a one year old in a new state and I don’t know anyone. I was planning on getting a system but I wanted to do my research. I Live in a community with a big no soliciting sign before you enter. The sales rep talked my husband into listening and then after me being vulnerable and overwhelmed we agreed to three cameras and three locks. Not only did he charge me for a bunch of BS things I didn’t want or need he told me to answer yes to all the questions or we would have to do a phone call. I should’ve caught on but I didn’t. After the final form to sign I read and it had stuff I didn’t want on there and he said oh will take it off and send you and Itemized list of what you paid for. Then I get it and over 1000$ in things we didn’t get!!! Then my credit dropped Significantly, I then realized they opened a credit card up, not in-house financing like they had stated. So then they maxed out that credit card!! I’m so mad right now. We called immediately and everyday they said to call back. I even wrote the higher up guy that said to contact him before BBB and I didn’t even get any kind of response. All I wanted was 3 locks and 3 cameras and now they are charging me 4000$. Also was supposed to be free installation and they charged for that as well… these people are scam artists and getting away with it!!!! We are taking them to small claims court.. I hope if others have this type of experience they speak up and if your considering Vivint you might want to look around at other places!!

• Review fromTamera G

  Date: 07/17/2024

  A year ago, my husband and I purchased a home. It had the Vivint security system in the home equipment was paid in full by the old owners. We had teetered back-and-forth whether we should activate or not. I had called several times asking about prices talking about the equipment thats in the home now mind you when speaking about this equipment they pulled up my service address. They knew what was in my home. Everything has been paid in full Done month-to-month contract and couldnt even make it past the first 48 hours. The equipment in the home was no good minute. Everything worked fine. A total disconnect. I spoke with three different agents asking for help to resolve the matter from the smoke detector, not working the front door camera that ***** the sales manager should have checked and told me that they had discontinued and quit manufacturing. That was the whole reason why I got it moving on with three different sales associates none of them could help, none of them knew why my equipment was failing. I was told that I had 14 days to try it out. I didnt like it. I get a full refund again. Ive only made 48 hours have written emails canceling my contract and mailed canceling my contract ***** sent me a message , trying to get me to stay. I told him that I was not happy with the service and that he should have informed me that things werent up to par prior to taking $143. All I want to do is cancel. I have my documentation stating that Im in a month-to-month service agreement. The equipment was already paid for now theyre wanting to come into my house to remove everything and wont cancel my service and allow me out of the month-to-month fee. I am to the point where I think I may need to seek in into legal counsel for this matter to be resolved all I want for you is to stop sending me text messages. This has been a nightmare, and Im afraid they are going to continue to charge me when I have let it be known I am not happy and I want to be done!

• Review fromRussell R

  Date: 07/17/2024

  The technician from Vivint smart homes installed a security system. My driveway camera went offline. When I got customer service to videotape the poorly installed electric connection at junction box, they informed me it would cost me $100 to have someone come to fix it. That was not satisfactory that I pay for poor quality service and he needed to escalate my issue to supervisor . He then came back and said the best he could do was send a technician on Saturday for $50. I said ok. Then he change and said he couldnt do that. This company has absolutely no compassion for their customers. I told him to get someone in upper management. He refused to get anyone else involved.I am stopping pay for this incompetent company who kept me on the line for 2 hours to troubleshoot their issues who refuses to help their customer. I ended hanging up after be on hold with this supervisor for over an hour.They get a big fat minus for a review if I can find a rating table.I

• Review fromGerald H

  Date: 07/17/2024

  They offer a legit security system. No complaints with that. Their contracts are so outrageous that it should be criminal. I have paid 4 years of 5 year contract and still owe over $800 for equipment that no longer works and want worth more than a thousand. Vivint must benefit from their relationship with Citizen's Pay because you can't terminate your service with them until you have paid the equipment account in full FIRST. Stuck paying for services I can't receive and for devices that no longer work and are out of warranty.

• Review fromMichael N

  Date: 07/17/2024

  Absolutely the worst experience in trying to move and set a new system up. It makes sense to see 1 stars here.... To bad this doesn't drive to ****** or any search engine. My guess is it won't be found and this is just the place that feedback goes to die. What a total waste.

• Review fromJames T

  Date: 07/17/2024

  This company is the worst. It all started when my contract was up. I was already upset with the fact I didn't read the fine print and was stuck with a service contract for FIVE YEARS! When it came time and my obligation fulfilled I called and jumped through all the hoops or so I thought in order to cancel the service. I spent an hour on the phone with a service rep, she tried every tactic to keep me as a customer. Then as I finally said enough is enough and told her I wanted it cancel now. That's when she dropped the bombshell and told me I had to email, mail, or fax my cancellation notice. Oh which, it would take 30 days and I would be pro-rated charge for the amount during that 30 day period. Long story short stay way from this company.

• Review fromJaiesh B

  Date: 07/16/2024

  VIVINT SECURITY charged us $3300 for equipment and they want us to pay $42 / month to keep the camera active.They are a cheat and bogus company with all false advertising and false commitments. The sales reps quit the job and they are not keeping any commitments the reps make before the install.Go for ADT don't ever opt for VIVINT

• Review fromAl L

  Date: 07/16/2024

  A Salesperson (******) knocked on my door and offered this Vivint service to me. He told me I have a 60-day money-back guarantee because of my age. (above 55). I believed in him and signed the documents not reading everything I signed. One week later I decided I didn't want this service and started reading all the documents to find out how to cancel everything. I had only "3" days and If I was "65" years old then I have 60 days. Initially, he told me 30 days then he changed to ******************************************************** and he is throwing the reputation of this company in the sewer. I contacted the company and I need to pay 50% of the equipment and installation to be able to cancel this contract.Be away from this company, it is a trap.

• Review fromStone S

  Date: 07/16/2024

  They sent the most aggressive door-to-door salesman I have ever seen. Came by the house of myself and every neighbor every day for A WEEK STRAIGHT. They will continue knocking on your door for 5+ mins until you forcefully ask them to leave. I told him I was not interested and asked him to leave 3 times and he STILL kept trying to start his pitch! Stop harassing people at their homes.