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Business Profile

Security Systems

Vivint Smart Home

Headquarters

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BBB Accredited BusinessB+Rated by BBB

Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vivint Smart Home has 5 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 2,486 Customer Reviews

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    Review Details

    • Glenda J

      Date: 08/03/2024

      Worst customer service. Horrible. Just horrible. Their troubleshooting options are ridiculous.

    • Kayla W

      Date: 08/02/2024

      They are as horrible as everyone here says they are. Equipment trash, customer service trash. Im 4 years in a 5 year contract and I cant wait til its over.

    • Diana M

      Date: 08/02/2024

      Scam Alert. If they knock on your door do not open it!

    • Emily S

      Date: 07/31/2024

      Yesterday, 7/30/2024 around 3:00 PM, a Vivint salesperson came to our door and knocked 3 times, we have a very clear No Soliciting sign. My husband opened the door and politely asked him to leave and pointed at our no soliciting sign. After being asked to leave our property 3 times, the salesperson proceeded to curse out my husband, calling him names, and even yelling a homophobic slur. He only left our doorway after we threatened to call the police, and we are still considering filing a report for verbal assault and criminal trespassing, as our Ring camera captured this interaction. I have never experienced such blatant unprofessionalism and nastiness in my entire life. This is the reason we have a no soliciting sign. No means no!

    • Erica H

      Date: 07/31/2024

      We have had Vivint for 2 years now. We haven't used it for a year due to the fact that the fire alarm kept going off for no reason in the middle of the night and we kept waking up to the fire department banging at our door. They replaced the fire alarm but we didn't want to deal with it anymore and got a ring instead. WAY CHEAPER and does basically the same thing. So went to call to finally cancel our monthly monitoring subscription and spent over an hour talking about how she is going to cancel the account and then proceeded to tell me at the end that they cant cancel the account unless the balance on the equipment is payed off. THAT WAS NOT EXPLAINED TO US with the salesman... and why are you just now saying this... If I don't use the service, why do I have to pay for it. I understand that we still owe on the equipment but that is completely separate in my opinion. Great product but HORRIBLE customer service. Not for their members at all. All about the money. If I was able to give 0 stars I would.

    • Brittany L

      Date: 07/30/2024

      Horrible! They do not help you fix anything. They have kept me on the phone for over 2 hours and I have tried for over 2 weeks to close my account due to the horrible customer service. Then they continue to add money to my bill when I have continued to try and close my account. Worst company and they will scam you out of money. Do not use this company

    • Maryann B

      Date: 07/30/2024

      This company is horrible! Price they said is not the price they are taking from my account! Sales rep lied to us. Telling us our payment would be one thing and no setup charge, one month free! Tried several times to get ahold of him and it was always Ill get back to you shortly and never does. I did get ahold of him and he said he was going to give us a ****** gift card, 2 months free! Nothing was done and no further communication with him. Would never buy from this company again!! Be ware!

    • keesa r

      Date: 07/30/2024

      My door bell camera was stolen so I was inquiring about a replacement because I have the warranty. I was told that I had to repurchase the camera for a discounted fee $200 because I physically do not have the doorbell. However the police was able to retrieve the camera so I do have the doorbell so Vivint is saying this is not under warranty and I have to pay for a technician to come out in the amount of $100. I'm confused to what the warranty actually covers.

    • Jonathon F

      Date: 07/29/2024

      Horrible experience from start to finish. Installer tore up walls and did not put cameras in proper spot. Every time I payed a bill on the equipment I had to call the credit company directly as mobile/online payments wouldnt process through Vivint. After less than a year the outdoor camera stopped worked. And to top it all off, if you cancel their monthly subscription the system is entirely useless! I paid $3500 for a system that I literally cannot use unless I have an active subscription

    • Cory F

      Date: 07/29/2024

      I have the same complaint as everyone else on here. Vivant is still charging me even though mycontract is up, I have called multiple times trying to cancel and all the equipment is paid off! I moved 6 months ago and they are still charging me. This company and their shady a** business practices are why the do not have an actual rating on here. I will never use this company again and currently working on a suit against them.

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