Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 5 locations, listed below.

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

Review Details

• Review fromBailey P

  Date: 08/16/2024

  ******* "aka Superman" was gracious enough to interrupt my with day. When I called their office to follow up with the company to asked not to be contacted again I was referred to a suspicious 800 number with a "special promotion for select callers.

• Review fromChris F

  Date: 08/16/2024

  I have now been on the phone for over an hour & a half trying to cancel services. I just paid $1,466.00 to cancel my contract. They are now telling me i need to provide a written request to cancel my service. This company is the worst. People should be warned what they are getting themselves into. This is criminal. They will do everything in their power to keep you from exiting. Their product is not worth the headache at all.

• Review fromJay M

  Date: 08/15/2024

  One of the worst customer service experiences I have ever had!supposedly 4 hour window 12-4, at 3:50 I have not heard from anyone.I text the number from previous confirmation texts - reply is "sadly on this team we only have access to accounts that have not been installed before"I point out "this is an upgrade"reply is "correct, we don't have access since the account is an upgrade'At 4:20 I receive a call from the technician - apologizing for running late, he will be there shortly.Noted: alot of kids screaming in the back ground. He states he should be able to complete upgrade in about an hour At 5:40 I receive another phone call from technician. He still having issues and can be there shortly, if its not to late.Still kids in background -- Birthday party?I reply "Its to late we will need to reschedule. Ask him if any afternoon, evening is available next week.He states "He doesn't know, won't be able to tell until he closes the ticket! He suggests I call Vivint to reschedule!I left work early for this?I will have to leave it again, to get this kinda of service?No one can answer questions or provide answers!Bottom line... They obviously don't value my continued business - 10+ years Contract would have been $40 per month for 5 years minimum (almost $2500)

• Review fromRobbie H

  Date: 08/15/2024

  I have been having issues with the Vivint app on my android phone. Due to the update in the middle of 2023 it has not worked on my phone. I was told that they did the update it doesn't support my phone anymore and I then I was told that the IT department will be fixing it. It is a year and 3 month and nothing has been done to fix the problem. I feel like I have wasted my money on buying this system from Vivint and I DO NOT RECOMMEND THIS COMPANY ANYMORE. Also when the customer service personal says that they will credit your account they don't do it . This company is not reliable and the break promises. DO NOT TRUST THEM.

• Review fromMaria P

  Date: 08/15/2024

  8-15-24 Client: **************/Personal Assistant ************ Vivint sales representative came to residence established an account, created an email, password to gain a business/client connection with ************** in May , 4, 2024. Only document provided was a marketing pamphlet with sales representativess handwriting. Vivint sales representatives will not return phone calls, emails, text messages, voicemails. August 8, 2024 **************** agreed to cancel account and reverse all charges. Have not heard from Vivint **************** or ************.

• Review fromLee M

  Date: 08/15/2024

  Worst purchase that my family has ever made!!! I have been having multiple problems since the installation 4.5 years ago. Overseas customer service reps are combative and untrained. I can't see my 3 cameras for more than 2 seconds without them buffering and then going black. Naturally they are saying that I need new equipment since my contract runs out soon. This problem has been going on for 3 months. Tech came out and blamed this on my internet. I upgraded to the highest system that ATT offers but still have the issue. I was told by 3 supervisors and a tech that this was a software issue and someone would call me in 10 days. That was 2 months ago. I only gave them a 1 star rating because that was the lowest option available. RUN!!!

• Review fromDavid T

  Date: 08/15/2024

  The sells man told me I would have a trial period and now the company won't honor the agreement and refuses to cancel my services unless I pay the full amount for the equipment

• Review fromDeborah S

  Date: 08/15/2024

  Vivint has great cameras I will say. The problem came when I discovered that I have 2 bills monthly for them. 1st is a credit card 0% interest the 2nd is additional payment for monitoring. I called after the first bill and tried to return equipment but was told if I did I will be billed for the service plus equipment?? What? What ever happened to being able to return something if you don't want it? I also still have issues with the combo smoke/CO2 detector. It has been through a lot of NEW batteries and has been replaced two times now. Defective equipment I'd say!! This is 2 years. When my cc is paid off I hope and pray I can get rid of them completely. I spoke to an another company and he said they have very bad business practices to which I agree wholeheartedly. I see they have lawsuits because of various practices. NOT RECOMEND THIS COMPANY

• Review fromDavid L

  Date: 08/14/2024

  Horrible experience. We were lied to by the salesman multiple times. The install was very unprofessional. Holes in the walls and siding that we weren't told about. They drilled holes for door sensors and didn't ask if it was OK. The uninstall saw worse. They left the wiring for the cameras attached to the and hanging down. They left wiring still hanging out of the holes for the cameras on the outside of the house. I had one camera off line for a week and they never said anything.

• Review fromAlexandria W

  Date: 08/14/2024

  Vivint has to be the worse EVER!! They have young college intern students to handle business with no proper training. One guy told me the salesman was a new rookie and mistake happens. I was told that he just wanted to make sure I could be qualified for Vivint but he ran my credit WITHOUT MY PERMISSION after I told him I did not want my credit to be ran through. Also, the Salesman lied about how much it would be a month. I was told the total amount a month would be ***** ALL TOGETHER. Now they are telling me my total is ***** a month. I also was told I could cancel anytime with no penalty. I called today and was told I would still have to pay Vivint ****** and I would still have to pay ******** for the equipment if I cancel. I need this issue resolved IMMEDIATELY. I am highly disappointed. I just want this off my credit and they can come to get their equipment right now. Lastly, I have been getting harassed everyday with someone ringing my door bell and knocking on my door from Vivint. I WOULD NEVER RECOMMEND THIS SECURITY COMPANY!!