Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Vivint Smart Home has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
• 

  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
• 

  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

• 

  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

• 

  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

Review Details

• Review fromJosh D

  Date: 08/21/2024

  I had issues beginning with the salesman and continuing on into the customer service side through the ********************** HQ. ******** did not disclose information about 3 day return window, 3rd party financing, and did a good sales job of keeping me distracted while signing these documents. He was supposed to initiate a buyout from the previous company so that we could switch on the day of new contract (6/12), and after spending 10+ hours on the phone, and finding out new information every time, we were made aware that as of 7/29, he had still not begun that process. We have made 3 double payments in the time being because of this delay. He also was delinquent or completely ignored questions that HQ said he should be answering and ending up blocking us. HQ was no help, left my wife on hold for 30 minutes, only to come back on and promptly hang up on her. We were offered many different monitoring rates to help assuage some of the issues we were having, but after agreeing to one, it was not what we were charged the past month. There was also a "starter kit" (for $1800) that was supposed to include signage and stickers (that we have not received) and possibly produce discounted monitoring rates after a certain period of time that we were not made aware of. The original email I got with the breakdown of the monitoring rate and the date it will be withdrawn every month has yet to match what has actually come out of my account and has been 3 times higher than what I have documentation of.

• Review fromTricia B

  Date: 08/20/2024

  Called June 16th to cancel service due to moving. *** was very hard to understand and told me the request takes 30 days to process and that I would still be charged. I argued since we were moving, it is not right to be charged. *** gave me half the cost for June and said the request would cancel in 30 days. Two months later, I am still being charged and Vivint will not refund stating I have to cancel by email. I explained I had no email to cancel and did not remember being told I had to cancel by email. Long story short, and after being told by a supervisor that its my fault and they would not refund, they finally sent an email to cancel. I have returned their method of cancellation with eating $100 of charges and the possibility of another $49 in charges in 30 days. This is not right. They should not get money for two months of service where I did not occupy the property.

• Review fromJuan G

  Date: 08/20/2024

  Worst Product anyone can buy. For the money they scammed me out of I might as well quit my job and protected my home my self. Between the 10+ hours of being on hold or transferred to someone else. To having 15 appointments to fix a system Ive had installed for a year that literally never fully worked.

• Review fromJuan A

  Date: 08/20/2024

  ????????????????????Poor attention to complaints made.If there were (-5) I would give it, among some failed attempts at a solution, 2:30 hours and more of waiting to resolve a complaint that has been made for a long time. (I HAVE THE RECORDS TO PROVE IT).for offering Equipment about to be discontinued and Without Guarantees. I have been complaining for a long time about one of the cameras purchased by Vivint, which does not record movements in the coverage area and leaves events unregistered. Recently, there was an attempt to steal a car that I own, which is recorded in the police report and the only thing that could be seen was a person getting out of the car, but it was never seen when he arrived, nor how he got into the car, that is, if the person had managed to start the car, it would never have been known what happened because the car would have disappeared without a trace.Because of this, Vivint has been called repeatedly and after being on hold for a long time on the phone, the call is lost, or they transfer from one department to another, even ending up in the **************** to propose other service packages ????. A terrible experience that far from being calm as the service they offer requires, you enjoy a bitter experience when it comes to solving a concern caused by their equipment and services. It would be worth thinking very carefully before taking this step since once you have purchased the service and the equipment, they win but we as customers will be tied to the debt of the purchase offered. My experience has not been the best. AFTER COUNTLESS RECORDED CALLS AND WITHOUT A SOLUTION TO MY PROBLEM, anyone COULD BREAK INTO YOUR HOUSE AND MAYBE THE CAMERA WOULD NOT EVEN KNOW THAT IT WAS STOLEN.They claim to offer service so that their customers get peace of mind, ?? ask someone this after a long time on hold without solving the problem ????, Be sure you want be stressful before they services.

• Review fromMichaela J

  Date: 08/20/2024

  Never trust Vivint. They will lie, cheat and steal any way they can behind their I really want to help you lines use.

• Review fromKeith P

  Date: 08/20/2024

  Our system has been messed up for several months now. We cant seem to get a tech to come out . Weve made 3 different appointments and he never shows up . He then lies and says that I canceled the appt. Weve been stood up all 3 times. Each time we call some foreigner who I can barely understand instructs me to trouble shoot the system. Ive done this numerous times. This company is terrible. Steer clear.

• Review fromKurtis L

  Date: 08/19/2024

  Door-to-door walking salesperson use unethical tactics and would not take no for an answer. The products might be good, but they wheel and deal. "Don't tell the neighbors about this." Blatantly lied about who was receiving service and what other neighbors had for service. One neighbor said they would not leave. After not being interested one evening, they showed up the next morning.

• Review fromTodd R

  Date: 08/19/2024

  Probably about June or July of 22, Vivint came knocking on my door and unfortunately I answered it. The Vivint sales *** was extremely persistent, that kid could of sold a double bed to the **** and an Anvil to a drowning Man, after his long sales pitch I explained to him that I recently had been diagnosed with tongue cancer and that I wasnt really sure what my long term prospects were in respect to signing up for any type of long term contract with Vivint that I would be committed too, being very unsure how much longer I had. Well needless to say he sold me a four camera system that hasnt worked properly from the start, two of the cameras completely stopped working in August of 22 and a Vivint ***air Tech came to diagnose the system in Sept or October of 22 and said my system was installed improperly and that the receiver for the garage camera was modified as well as my patio camera to extend the signal far enough out to reach the control panel the Tech ***laced the receivers with two new ones and those cameras have never been able to reach the panel and show any images. The Tech told me that I needed to hire an electrician to run ground wires to my receptacles because the system uses the ground wires as antennas to reach long distances for the signal to travel, why wasnt I told my house built in the 1950s wasnt adequate for the alarm system. I have been paying for a faulty security system that doesnt even work for the last two years, is not right. Please come and take your equipment back and quit robbing me, . My wife and I also received a call from Vivint saying the smoke alarm was activated and should they have the fire department respond just as we were getting our dinner served at a restaurant we said yes because our two dogs were in the house, we boxed our food and raced home worried to death about our two dogs and our home only to find out is was a false alarm and to thank the fire department for coming, that was a terrible experience. Thank tou.

• Review fromSamantha B

  Date: 08/16/2024

  Misinformation was given and we were charged an outrageous amount of money. We were told we would pay a small monthly fee ($43.46) for all equipment and services and later were hit with an email telling us we had a credit card with $4,000 on it to pay back over time. The sales person zoomed in on the screen information so we did not see the $4,000 amount and then took the iPad back to scroll down to the signature area then asked us to sign. Luckily we were in the 3 day period where we could get out or else we would have been trapped in the scheme. On top of that when the system was installed they did not put cameras where we asked. They were randomly drilled into our home creating permanent holes. Our cameras were not centered on our home like we asked, they drilled a 2nd hole into our home for the doorbell. They also had wires running randomly down our walls to plug in sources that they also unplugged other things to plug in the system. HIGHLY DISSATISFIED!

• Review fromEdward R

  Date: 08/16/2024

  Terrible customer service. I called to activate the security system in my rental because the owner had already installed it. I canceled it within two weeks, and their employee, xxxxxxxxx, said I owed over $600 to terminate my subscription. I pulled up an email that read "Notice of Termination," which indicated I had 90 days of the start date to cancel altogether. They asked for an email, so I emailed it to him. He suggested I need to send another email and answer some questions. I wanted to know if I needed to attach that document to this new email he asked me to send. With a condescending tone, he said, "No, I've already explained what you needed to do." I don't think I have ever been as frustrated in my life, and I used to be in sales of selling the military to high schoolers. Avoid this company at all costs.