Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 5 locations, listed below.

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

Review Details

• Review fromsharon u

  Date: 08/25/2024

  Were in the middle of lawsuit, ***** and Mosaic and Vyvue,We were told we only have one monthly bill of 198. We still have our current electric bill of $95-$100 now they want the loan of 198, the distribution generation only saves may be $18-$28 off of our electric bill. We only have 23 panels ****** ad showed on their app. We need a 34 panels later. They want to start debt in our account now it took a year with the BBB to get this going and now theres still their money I guess well see them in court.

• Review fromShannon H

  Date: 08/23/2024

  Worst customer service ever: they installed a system at my business and refuse to let me add my business name to the account. They say they dont install at business and you need a persons name. They refuse to add it and show I am the owner and I pay the bill for 5 months. Total disrespectful customer service.

• Review fromShaVonne F

  Date: 08/22/2024

  I have nothing but horrible experience with Vivint. The sales man was a liar and only trying to win a trip to ******. He comes late in the afternoon and on a weekend, really friendly and seems like he wants what is best for your family. But then you dont read through the 32 page contract on the iPad bc he has already been there for two hours!!! . They drilled holes in my brick and my walls. The cameras are always off line and the only way to fix or trouble shoot is for you to be home. They do not send technicians out after 5. The price of equipment is outrageous. **************** *****. And you only have 3 days to cancel but we were told 30. Would recommend buying ring camera over dealing with Vivint!!!!

• Review fromMiracle M

  Date: 08/22/2024

  I had to literally get out of my element today with these uneducated people they have no knowledge of what they are doing repeatedly getting transferred to other mother ******* and you cant understand what the h*** they are saying the stutter like s*** when you ask them a question. This company has already been sued multiple times I shouldve looked at the reviews before jumping on the security system they are stealing money telling me I havent made a payment since November how the h*** I am never late on my bill the supervisor even sent me an invoice of all my payments going through and then the billing department lies and twisting words around I cussed them the f*** out fr this is ridiculous VIVINT NEEDS TO BE SHUT DOWN AND ALL THE CUSTOMERS REFUNDED

• Review fromRebekah D

  Date: 08/22/2024

  This company is out to take your money and only to take your money. They have poor performance across the camera and app service and to get help with this they want to charge you more and more money. Its cheaper and more convenient to buy cameras from Amazon and ****** than to use this service. AVOID AT ALL COSTS. We also tried to cancel this service so many times and they insisted on demanding that we perform so many tasks before they would cancel our service and continue to charge us without a refund. Demand documentation and proof that they are doing what they say they are doing. Don't get off the phone until you have documentation of what you need and discussed.

• Review fromRC W

  Date: 08/22/2024

  SO MANY RED FLAGS, Vivint along with their financier, Fortiva Retail Credit, ought to be ashamed!Shame on me for NOT declining the offer when my sales *** suggested that everything needed to be installed the same night, otherwise, I'd lose out on the package deal. During the signing process, not only did I need to scan my ID, it also required a LIVE facial recognition as confirmation. That's just weird! About a day or two later, same sales *** had it in his head that he was doing a good job by calling me after working hours. Finally, I'm notified that my once stellar credit score PLUMMETED BY NINETY POINTS!!!!!!! Notified this same sales *** and didn't receive so much as an apology...sorry that happened... nothing. Just DEAD. AIR. ***************************, my sales ***, is somewhere enjoying his commission, I'm sure.If you see VIVINT ***s walking creeping around neighborhood, just call the police.

• Review fromSadie D

  Date: 08/21/2024

  BUYER BEWARE!!! Do not fall for the sales pitch. I am a tech conscious person and when I spoke with the sales person (soliciting in my neighborhood when there are clear signs not to - should have been the first red flag), I specifically asked "If I go with you and I want to purchase my own cameras can I sync them to your product." The answer was yes sure. However that is not true. If you want extra camera (unlike with ADT where you can but ****** products and link) you have to spend $250+ for their equipment, I decided to cancel the monitoring service. I went through several hoops trying to cancel (my equipment was paid off) but although they have an agreement with Citizen's One to do the financing, they have no access or account update from Citizens that your account is clear. Had to hold forever for the person to confirm that. Then they try to fear ****** you into staying by reading this asinine statement about you having to pay if you did not pay your equipment and require a verbal "yes" after they already confirmed.What takes the cake and I am sure is illegal. In cancelling the monitoring service where they save recordings of your camera, etc. That removes your access to the app to get notifications or even see your cameras from your electronic devices. Now I have $30 HiDef Cameras in my home (non-vivint of course) and as long as those cameras are connected to my wifi and I have the app for that brand on my electronic device I can view my cameras where ever. Why can I not access my Vivint cameras from my electronic device using the ********************** app? Simply because I choose to no longer have their monitoring service. No these are your devices and I have your app and I am owed as a customer that much. I spent THOUSANDS of dollars for what is now junk because unless I am downstairs looking at the panel I cannot use the product for it's intended purpose. SCAM. I should have stuck with Ring.

• Review fromMiranda F

  Date: 08/21/2024

  I called our local police department about this company. Their salesMAN, approached me at 9pm, dark in my area, to sell me on home security while seeing my cameras I already have. After ************************************************************* any pricing information, I became leery and scared.These strong arm tactics may have worked in the 50's. In 2024, in a concealed carry State, I asked your salesman not to come onto my property. He did anyway. He's lucky he wasn't shot. I called the Police. It seems this company is casing local neighborhoods. Call the Police immediately when you see a representative from their company approache.

• Review fromRegina M

  Date: 08/21/2024

  My cameras spend more time not working than working. And when they do work, it doesn't pick anything g up. I have spent so many days trying to fix them. Which never takes less than 4 hours. It drains my entire day. I'm so fed up, I am thinking about suing them. Not only for my money back but also for the stress the system has put on me time and time again.

• Review fromTimera C

  Date: 08/21/2024

  I have had the system for just over a year. It is always offline, I always have issues with locking the doors from the app, turning the air up or down from the app, even when im in my home. **************** states that my internet is the reason why my cameras dont work (are off line), except I work from home and my internet is just fine. It seems like everytime we leave town, something goes wrong and I cannot trust this system. I have invested over $6,000 that i am paying monthly invoices on for a system that is very unreliable. And in order for me to cancel, i have to pay off the $4000 balance on my account? I have to pay for something that essentially doesn't work and is unreliable? How is it that if you buy a car for $50,000 and if you take it to the shop so many times and its never fixed you can file a lemon law on the car, but you spend $5,000+ on s security system and cant do the same thing? I want out of my contract with no penalty. at this time, im not even asking for money back, just to not pay the money owed. Vivint can come pick up their equipment and sell it to someone else....why should i have to pay for equipment that is unreliable?