Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 5 locations, listed below.

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

Review Details

• Review fromKeith A

  Date: 08/30/2024

  The pushy salesman talked us into getting this system. The cameras rarely worked. We had 2 major emergencies, and this system was completely useless. We switched to a competitor but they would not let us cancel the monitoring until the equipment was paid off. They got 8 months' worth of payments for free. Our equipment was disconnected for 8 months and not 1 call to check on the reason. Our house could have burned down and they would not have known. It took 50 mins to cancel this service. Don't ever use this company.

• Review fromCat F

  Date: 08/29/2024

  Stay far far away. Equipment is extremely expensive for what you get. Predatory selling practices. Problems with all our equipment and app interface continually. When I am logged in, I can't see the cameras or thermostat. The only thing I can see is my car which it says is about 10 blocks from where it is. When I call, it takes hours (not kidding) to get me access again. Then the next day it kicks me out and when I log in again the issue is right back. I can't bear to keep calling, so I just live without the app.

• Review fromSteven V

  Date: 08/29/2024

  Decided to test out this security for a 30day trial, realized that I was going to get charged for more equipment than I had signed up more. I call to see if I cancel as I was promised by the sales *** that I did have 30 days to cancel if we did not like the equipment. I call to cancel and it appears that sales *** never input the verbal agreement we had. Followed up with the sales ***, for a chance of redemption to end service. Sales *** denies ever saying about the 30 day. Have been on the phone with Vivint for a few days trying to resolve.

• Review fromShannon C

  Date: 08/29/2024

  I have told these scammers to stop coming to my door since 2021 they keep showing up next time Ill file trespassers charges against these over zealous weirdos that are overly Aggressive stay off my property

• Review fromThomas B

  Date: 08/29/2024

  This company will get you all set up, this equipment worked for two weeks. We have had nothing besides issues. This company, their products, customer service and technical support are awful. We have tried to get Vivint to actually fix the control panel and the thermostat. We have replaced the thermostat, and it was still broken. They wont do anything to fix this problem. Dont do business with them. If I could have left a -5* review, I would have done that. I cant get out of their nonsense contract even though faulty equipment is normally covered on breach on contract. Theyre thieves, and hoodwinking people.

• Review fromMARCO G

  Date: 08/28/2024

  I have been with this company since 09/2020. I regretted my decision a few months into signing their contract and too late to cancel. The cameras need to be restarted on a regular basis, once every couple of months. We have been on vacation and our cameras need to be reset so we get no service, security, monitor of our home until we get back. We have the door opener device and it too malfunctions when away from home at times. it has really been a huge disappointment having this company to service our home. Our doorbell recently stopped working, im very familiar with rebooting and troubleshooting their devices by now and have not been able to get this one to work again. called customer service and they too couldnt help. They tried to charge me $99 to get a tech to come in OR sign up to a monthly protection service and all work and equipment would be covered for that monthly fee. I just need to replace the doorbell camera. i tried to buy a camera and replace it myself but i HAVE to have their technician come and replace the non working doorbell for a $99 fee of course. This company is a joke. The quality of the cameras are sub standard. I have a mesh system with 500bps installed that covers my entire home and perimeter without a problem so they cant say its my internet coverage. I honestly wish i had NEVER singed up with this company. DO NOT GET THEIR SERVICE it is THRASH!

• Review fromNateba M

  Date: 08/28/2024

  The app is always buffering and/or does not work. Our cameras don't load most of the time or they send an area code when trying to load. Constantly we complain to customer service about the errors and are taken through vigorous steps for them to try to figure out what the problem is, only to find out that it is a problem with their equipment. They made me pay for service coverage for them to come out and fix issues with their own equipment, even after I was told at installation that we would not have to pay for service if it was found to be something with their equipment. I wanted to cancel the service due to false information and constant problems, but was told I could not because of a contract. I am constantly paying monthly fees for a service the very seldom works.

• Review fromDynasty H

  Date: 08/28/2024

  ****** ***** came to my home on July 15th to install cameras, when clearly I was in a rush because I was running out the house when he knocked. He then proceeded to just give him few minutes for him to tell me about their services, which I did. Few minutes turned into 3 hours including the tech coming out to install cameras. ****** first told me he could give me 7 day trial to check it out to see if I liked system ND I told him I will be gone for some time so that's ok, I didn't wanna get it and not like it. He then asked how many days would I need to see if I liked. I said 7 days not long enough to see if anyone liked it so 30 days. He said yea I can arrange that. He rushed me into signing 50 papers on tablet before then telling me that if I didn't like it in that time, he would reach out and I could cancel with no cost to me. On August 6th, I reached out to him and said I didn't want the service anymore but he never replied. I then called Viviant myself on 8th and they were closed so I called on 12th and 13th to cancel which they then told me ****** told them he gave me a 3 DAY TRIAL ?? LIKE IF I TOLD U 7 DAYS WASN'T ENOUGH TIME HOW IS 3 DAYS. He kept saying how honorable man he was and he was Christian but how could u do that? All those papers he sent to me now says third business days to decide. I'm so upset and now they say I can't get out this contract. ****** is not a honorable ********* man at all. Do NOT SET UP EQUIPMENT WITH HIM or neither of them. Then it took my credit score down almost 100 points. Hard inquiry on report RUNNNNNN AND SHUT DOOR WHEN U SEE THEM COMING. TREAT THEM LIKE JEHOVAH WITNESS?????????????? A HUGE RIP OFFFF

• Review fromJamie S

  Date: 08/27/2024

  If I could give negative stars I would. This company contacted me about setting up a home security service with them. In order to receive general information of their services offered they wanted to set up an account profile for me. Once started I was informed I had at least 6 different names and phone numbers listed at my address in which I am the primary and sole resident. They claimed they could not remove any of the other names from my account - none of which were even prior residents of the address. I then received multiple additional calls from several different numbers claiming to be Vivint Smart Home Security. All calls were asking for other random names at my phone number and the company refused to remove the other names from my number or even transfer me to a supervisor. A customer service representative then hung up on me without transferring me to her supervisor. Worst company I have ever interacted with.

• Review fromChris C

  Date: 08/27/2024

  I was a loyal customer for 5 years. Never missed a payment. I moved and the first thing I asked was if my new home was in a servicable location, I was told unequivocably YES. I then went through with the entire setup process, paid in full for $4000 worth of equipment, they even did a hard pull on my credit report for a $4000 credit line which was approved. Now I am told my new home is in a "relocation area," I have already been waiting 2 months for an install, and was just told today it could be another 2-6 months before they can install the new equipment that has been paid for. Mind you I moved a mere 45 minutes away from my old home. To cancel my contract, I was told I would have to pay thousands. I just hired an attorney today. DO NOT MAKE THE MISTAKE I DID AND TRUST THIS COMPANY. THEY ARE UNSCRUPULOUS, UNPROFESSIONAL, AND OUT RIGHT DISHONEST. BEWARE!!!