Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 5 locations, listed below.

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

Review Details

• Review fromKherri S

  Date: 09/04/2024

  VIVINT IS A SCAM & CHARGED MY CARD 3 SEPERATE TIMES IN 1 DAY WITHOUT AUTHORIZATION. ALSO, THERE ARE SO.MANY DIFFERENT AVENUES OF PAYMENT; YOU'RE NOT PAYING WHO OR WHAT YOU THINK & THEY DO NOT TELL YOU THEIR SNEAKY INS AND OUTS... TRYING TO GET RID OF THEM ASAP

• Review fromJohn M

  Date: 09/04/2024

  Their agents descended on our neighborhood going door to door, not obeying do not disturb and no solicitation notices. When asked if they understood the postings, they said no habla, laughed and left. Most rude people ever. Not surprised their rating is so low!

• Review fromRobert M

  Date: 09/04/2024

  I've had Vivint for about 8 years. I called them to cut it off because I no longer needed their services. They still build me for 4 months and took it out of my checking account. I called they verified I canceled in June 2024. And they are still billing me. I called my bank my bank could not replace my funds because that's the account I use to get **********************. I called and complain they had me sign and release. And they are still billing me and texting me. I can no longer view their app on my phone or my wife. And they are still billing me. I'm so upset that they have not stop bugging me and billing me. Here it is September *********************************** Horrible services.

• Review fromDanna R

  Date: 09/03/2024

  The company, representatives, and the technicians have no Accountability for what they say and do. I have made appointments on three different occasions for problems with my cameras and doorbell camera. I made the appointments way in advance, and I'm waiting for someone to show during my four hour window. Only for no one to show up, I had to call three times trying g to find out why the technician didn't show or call. The next appointment time came and the technician didn't show or call again. I get an email and text message after my time slot saying they are trying to reschedule me. This is horrible customer service and they don't value my time at all. I will not recommend Vivint to anyone because they have no Accountability at all.

• Review fromleticia v

  Date: 09/03/2024

  Worst company i have ever deal with.i started making business with vivint 11 years ago. Five years ago a young men from vivint came to our house ,he said he was send from the compan to instull a new box and we told him that we did'nt order a box but he said that they were changing all boxes and so he did change it. He told us to sign so *** company would know that it was done ,we went ahead and signed and in a month they send us a bill for ******** we explain to them what had happen but they did'nt carethat amount of money was divided in 60 ********* my husband said to go ahead and pay it and that after we paid that money just to go ahead and cancell there ********** i called to see if the contract was over and they said it was .so i told them i wanted to cancell their service they told me that i still owed ****** for the box i really dont understand why i still owe for the box since they were withdrawing the payments *********** i paid the ****** in 2 payments they told me that they were going to continuewithdraw the monthly payments but that they would return that money when i finish paying the ****** so 2 months later i called and they told me i owed 3 months more And i had to pay that money before they close the acct. Itold them that they were the ones they owed me they said that if i did'nt pay that money they would send it to credit beurow.I really dont know what else to do .i really need yor help.the last month they withdrawl was july 2014 they withdrawl ****** i think they like taking advantich of seniors. They still hav'nt close my acct. They continue on telling me to go back.i have been trying to close this acct. Since march **********************************************************************

• Review fromMichael H

  Date: 09/03/2024

  Cancelled system and went step by step on getting it done correctly. Apparently you have to email a whole lot of BS to get this done. Guess what. They never processed and I was still getting billed. Seems like they are scamming people trying to nickel and dime.

• Review fromTrenario S

  Date: 09/02/2024

  About two years ago a door salesman for vivint came to my home to and sold me some upgraded equipment. He told me that the finance company approved for the equipment and it was installed. A month later I was called by the finance company informing me that the equipment was not approved and that I owed Vivint $1,538 which they have now sent to collections. I am not the only one in my neighborhood who has been misled by that salesman and vivint.

• Review fromJessica L

  Date: 09/02/2024

  I canceled my account months ago. They continued to take money out of my account. I have called them countless times and they tell me that they see I canceled my account but it is still showing as active. I blocked them from being able to pull any more from my bank account and now they won't stop calling about payment. Vivint is a SCAM. Do not get involved with this company. In addition, their equipment is a rip off. What a waste of money.

• Review fromJosh H

  Date: 08/31/2024

  Completely swindled.I had a eufy doorbell, but was talked into vivint. The WORST decision I have made. I constantly have issues with the equipment and there is NO help from customer service. I honestly wish I stayed with my Eufy cam, at least I wasn't charged monthly and the reliability was one thousand percent better.

• Review fromOlivia W

  Date: 08/30/2024

  We have had Vivint for well over a year and our cameras suddenly stopped working on the panel and app a few months ago. Called them in July and went through the troubleshooting process and they said it must just be our internet (even though we were told their cameras dont run off wifi) and to speak with our provider. We upped our internet speed and I called Vivint back on August 16, 2024 because the cameras still werent working. We went through troubleshooting again and they said a tech would be here sunday August 18, 2024. No one came. I called back a few days later and they said they had no documentation of my previous call, proof of me resetting my cameras again, or proof of a tech being booked to come. And because of that, if we wanted a tech to come out, we would owe them $99. They want me to get on a ladder to reach the second story of my house to delete and add my outdoor cameras back to the system, but I am unable to do that. The customer service agent hung up twice after we asked to speak to her superior. And our cameras still do not work. No one has tried to call back.