Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 5 locations, listed below.

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

Review Details

• Review fromGary P

  Date: 09/06/2024

  Biggest mistake ever. They are deceptive in sales, lie to you and completely unreliable. I have had them over 6 months and just got the buy back thing somewhat fixed. The equipment constantly requires reboot and the cameras are junk. I have the fastest internet available and the cameras can't keep up for more than a few seconds. They finance over 3k for equipment through someone else and bill you monthly over 90 bucks. When you call, the left hand couldn't tell you what the right is doing. Zero integrity with this company. As soon as my contract is done I will set my own system up. The only thing these guys have over ADT is better PICTURE quality on the camera. That doesn't help when they still can't catch a burglar. Don't trust your family's safety to these crooks.

• Review fromJoslyn W

  Date: 09/05/2024

  I purchased a home and agreed to use Vivint for my home security as it was recommended by a friend. At the time of signing the contracts I was informed of the contract end date or was advised it could be canceled once the equipment was fully paid for, that was June of 2020. In late 2022 I started having issues with the notifications and being alerted when events happened. I called in to advise and was offered some additional equipment at a price. I was under the impression I purchased equipment for and was paying to have my home monitored. My last straw was when I had a person sitting on my back porch and there was no notification until he got up to walk away, I called in to advise them. The apologized and advised me that they could not see the footage and really there was nothing they could do about it. At this point I felt vulnerable since I am single ******************* and thinking that my security system would aide in keeping me safe to a degree. I called in to see about canceling and each time I got a different response and a different amount to pay to cancel with Vivint. In March of 2023 I replaced the equipment with CPI and started paying for their services. Recently the account fell behind and now Vivint has deducted funds from my account on 8/26 in the amount of $52.14 (the regular payment amount agreed upon), an additional payment of $62.14, not authorized and then balancing my account on 9/4, there was a payment of $146.15 - again not authorized. I am putting in a complaint about the overall experience since this has caused me much grief. I paid an additional $208 to them today to get this canceled to prevent them from going into my account whenever they saw fit.

• Review fromReagan R

  Date: 09/05/2024

  Door to door salesman knocked at my door and I answered and informed I was not interested. I shut the door and walked away to have him stay on my front porch and knock again. I came back and asked him if he saw my No Soliciting sign next to the door and he said, Oh h*** yeah I did. I said alright then you need to leave which he then tried to tell me their cameras were better than the ones I have. I told him to get off my property and he said *******, have a nice day f**ker. Ridiculous and unprofessional.

• Review fromChris A

  Date: 09/05/2024

  Installers showed up to install and ***lace my current **** system and only then was I notified it was an "extra charge" to have camera's include a spotlight which my **** system already had. I immediately stopped the installation and would not allow the installer to continue until I spoke with my sales ***. ** apologized that this was not disclosed up front and offered me a $250 account credit in writing via email. I have spent a total of 80+ mins on the phone with customer loyalty over two days, I even provided Customer Loyalty with proof of the email from the sales *** guaranteeing the $250 credit. The company REFUSES to honor this credit and my attempts to speak to a US based supervisor are denied. I was also OVERCHARGED for an extra window sensor that was not installed, this item remains on my Fortiva account that I am financing.

• Review fromRebecca M

  Date: 09/04/2024

  A door-to-door sales person came to my door multiple times on 9/4/2024. I ignored him twice, but he caught me a third time while I was outside doing yard work. I have a prominently displayed "NO SOLICITING" sign on my door. It's big enough to see from the street. He still ignored it and bothered me, trying to ask intrusive questions about my current security system. I told him it wasn't his business who I've got, and he finally left me alone. Please train your sales people not to bother people with no soliciting signs on their door and no trespassing signs in their yard. If he comes back I'm calling the cops and having him removed as a trespasser.

• Review fromGlady C

  Date: 09/04/2024

  Full of lies from the **************************** agent,technician and even legal ****. Sales person said they will shoulder all expenses from my previous provider and all cameras and sensors will be included on the amount the we paid.after 3 hrs of installations a problem incurred the sensor not working the garage not working,punch key at the door not workin they said its equipment and sensor not compatible so we need to pay to replace it.they used my old equipment which shd not be. every single day i tried to call them same oromises they will replace everything with no cost and they will send the gc for the termination expenses. i coordinated with their legal **** same thing will replace all the sensor and fix with no additional cost. here comes the technician nothing on hand said no notes that he needs to replace the sensor. i cancelled my ** appointment just to be home for their appointment they did it to me twice.i told them i will just cancelled the service but they said i need to pay $4098 for the signed contract .i didnt even used the service. as i have said after three house of installation problem occured .that was july and until now nothing fixed and they already deducting money from my bank. I told them put back all my equipment bec on friday ADT will totally cut of my service.

• Review fromMelissa H

  Date: 09/04/2024

  Worst customer service ever. I've been a customer for over 10 years. I just spent 45 minutes on the phone with "customer retention" - worse experience ever. My bill has slowly climbed of the last several years. Today I called and asked for lower price and cited several companies offering significantly lower price. Came back with slightly lower price and the requirement to upgrade to newer equipment which I would be charged $1000 and required a 60 month contract. Get a clue Vivint there are many many lower cost options. You lost a 10 year customer. Stupid.

• Review fromRobert A

  Date: 09/04/2024

  I was sold a security package,and told I owed ADT security a pay out of $863.87 to terminate my account. This was not true at all,my pay out was $1863.87 because I terminated my account early 13 months to early. The sells person did not tell me the truth. Can I please get some help with termination of this account.Sincerely *****************

• Review fromSamantha M

  Date: 09/04/2024

  When you move its understandable that you have to create a new profile . It just doesnt make sense that anything that is supposed to be sent to my new address repeatedly gets sent to my old address, especially when you have to repeat your address at least 2-3 times on an hour long call. It bothers me because I moved from my old neighborhood for a reason. and to have things sent to that residence is a data security breech because now that resident not only has my belongings but any information associated with it. All they do is apologize but still cant get it right . Most recent my doorbell camera was sent to a completely different address and now I am without a doorbell camera . I am home alone a lot and I rely on being able to see who is around my home . My previous home was damaged due to gun violence so my nerves are a little bad now that I dont have my camera to see whos around my home .

• Review fromDonna W

  Date: 09/04/2024

  I was scammed into getting Vivint at 2 locations. I canceled one and the equipment was removed. I thought at this time that I was canceling both. I have tried to cancel the second location for a week. I have been transferred and hung up on on 3 occasions. I guess when they don't want to answer your questions they hang up on you. I sent a written cancelation as instructed by ***** ***** and when checking today this second account is still not canceled and the customer service hung up on me again. This whole process was a scam. I was told I would not have a payment until December 15 and they are trying to take money out of my account and say that I have a payment past due. I have documented this whole fiasco. Vivint is a lie and a fraud. I want them gone for good!!!