Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 5 locations, listed below.

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

Review Details

• Review fromJenny M

  Date: 12/06/2024

  They are fraudulent. VIVINT out of Provo, ** has continued to draft payments for a service we canceled 8 months ago when we moved. We met the teens of our contract and paid for the equipment. Whats worse is they are also taking payments from the new customers who bought our home. So, double payments on the same address of service. They refuse to refund us. Weve attempted to reason with them and they kept us on the phone for over an hour to cancel our account for the second time. Do not use this company for your home security. They are deceptive and financially harm their customers.

• Review fromFlorencia D

  Date: 12/06/2024

  I used Vivint for 4 years, a couple of months, ago I moved to another country and decided to cancel my service. For the past three months, Ive been trying to cancel my account, but I havent had any success. Its extremely expensive for me to call their customer service from abroad, as they put you on hold for a long time, and when they finally answer, they dont resolve anything.Sending emails hasnt worked eithernobody provides any solution. Meanwhile, theyve been charging me for months, even though I no longer live in the country and havent been using the service.This has been an incredibly frustrating experience, and I wouldnt recommend their services to anyone based on how they handle cancellations and customer support.

• Review fromELOISA P

  Date: 12/04/2024

  Vivint Alarm system is a big joke. I would defenitly never recommend this company. I was stuck in a 5 year plan that equipment and apps don't ever work. I just threw $5000 away in a security plan that never worked properly. Many time did I call to ***ort that I could never see who was at my front door ringing the bell, because it just stayed scrolling around and never opened to see who was at the front door. *****'s have a really bad resolution. Sales *** don't know what they are offering or better off, they just go with the flow when questions asked about cancellations. I was told that as long as I payed my equipment in full, I could cancel any time after. Don't spend your money on Vivnit... IT SUCKS!

• Review fromClarissa C

  Date: 12/03/2024

  They are nothing but frauds. They promise a back up protection with version to always provide security, support and footage. They promised cancelation at any time. But when i called to cancel because its been 2 weeks with no service they told me im locked in for 5 years and i will pay fees. The app does not work. The cameras do not work and they send stranger's to your house to harass you into using them.

• Review fromHolly L

  Date: 12/02/2024

  I had Vivint service for over 7 years. When I was selling my home beginning in October, I called to cancel the service. The *** in the "loyalty" department told me I would have two free months of service ********************* to leave the service on to provide the home buyer the option of taking over the service. After I sold the home, I called back on November 25 to cancel. I responded to their "Intent to Cancel" email immediately as requested, and was told the service would be canceled within 30 days. Then I was charged for a month of service on that very day. When I called to get it straightened out, they said I could not be refunded because the charge was still pending with my bank. I called back today to request the refund and by the way the service is still on. I was on with them for at least a half and hour, much of that time was on hold. I was told they turned off the auto pay, the service will be cancelled within 30 days (by December 25, which is coincidentally the next bill due date) and I should expect a refund by January 4. The website still shows that auto pay is on. I have changed the payment method so that my checking account will no longer be charged. I hope what they told me with this 4th phone call is accurate. Please do not deal with Vivint if you do not have to.

• Review fromjoseph m

  Date: 12/02/2024

  I had been an uninterrupted customer since 2018. In 2022 I moved to a new house and transferred my services. Vivint has among the longest contract lengths out of any security company, 60 months! When I transferred to my new home, that contract was apparently reset to another 60 months. This was never once explained to me, not by the sales person who initiated the transfer, not by the tech that installed the product. So here I am trying to cancel my service after seven years because I have sold my home and they are telling me I still have 36 months left I have to pay out. Again I had been a customer for seven years, I own all of the equipment. Its near impossible to detach yourself form this company once you join. Literally any security company would be better. Shocking lack of customer service and transparency. They are absolutely a scam.

• Review fromTed L

  Date: 12/02/2024

  My mom has had this since 2011, now she is in assisted living, and I can't get Vivint to cancel the service. I've been trying for almost a month now..........very unprofessional!!!

• Review fromRicky M

  Date: 12/01/2024

  I have had problems with my home security system since first installed. First, all the equipment installed was low on batteries, so I was told by customer service that I had to replace them out of pocket. The app doesn't work all the time. My spotlight only works when it wants to. I have a rule on the app that when I lock/unlock my door from the door keypad, it's SUPPOSED to arm/disarm the system... it doesn't. I can't unlock my door from the app as advertised. The only good thing about vivint that I have experienced, is the package delivered protection with the doorbell camera... that's it... I've talked to customer service MULTIPLE times and they tell me to do the same thing (reset the app) and it never works, and they won't do anything else or send out a ****** would NOT recommend this security service for people in this area.

• Review fromRay F

  Date: 12/01/2024

  Getting information for buy out program was a hassle. Every agent told me something different than the one before. I had to almost harass the seller because at some point no one was answering the phone or doing anything. It took 2 months to get my gift card. Now that I have the system, its not worth it. My cameras keep going offline with no warning or notification. When they go offline, I have to reboot it (if it allows me) taking away my ability to view cameras. Rebooting the panel takes more than ***** min. Its crazy they go offline every other day. This latest time, the app wont even let me reboot so I have no access to the camera until I get home from out of town to fix it physically, if I can.

• Review fromCaroline G

  Date: 11/30/2024

  Security system without the security! We have had Vivint for over 3 years and you can't break your contract or get fined with penalties! Worst security system Ever!! I am a real customer and highly recommend you Never get this for your house.Had to have 2 panels replaced, they make you do all the troubleshooting before they will even give you a new panel. Have had a car stolen right in front of our house and numerous things stolen off of our property and the cameras somehow never captured it but it was our fault that the cameras didn't work properly on those specific days!! WOW, just WOW is all I'm going to say!! as soon as our contract is up we are saying goodbye and good riddance!! would not recommend this company to anyone!!