Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 5 locations, listed below.

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

Review Details

• Review fromHeather B

  Date: 03/26/2025

  I called to cancel my service. I requested multiple times that the customer service representative cancel my service. I explained multiple times that I was not interested in any of the promotions or a $5 off my bill. They continued to speak over me and repeated the offer. I requested that I be transferred to a manager, and they continued to talk to me about lowering my bill. I again asked for my service to be discontinued and would be reporting the call as harassment, as I stated multiple times that all I wanted was to cancel the service. After 27 minutes of me asking to cancel and the person offering me 1/2 off and me still requesting the service be canceled, he finally started to process my request.

• Review fromRamona R

  Date: 03/26/2025

  I tried cancelling my service 2 different times first in april 2024 they offered a ***** for 5 months so I would not cancel my service November came the price changed to ***** a month I then called Vivint in August to have my service cancelled again so this time they offered a free 3 months service starting in September October and November finally I called in December and told them I wanted to cancelled that I no longer want the service because I had installed my own cameras. and the service finally got cancelled a month later on December the 29th they didnt tell me that because it takes a month before they can cancel the service I was still responsible for that month they charged my bank account $51.10 and only reimbursed me back $13.07 they owe me $38.03

• Review fromDaniel S H

  Date: 03/26/2025

  I had a contract for their security system at my small business a few years back. They are still hounding me for a few hundred dollars. I stopped paying them and they will never get another dime out of me due to terrible service. Crooked service too. When they installed it they used the old security system sensors and didn't put in new ones. When one went out the guy tried to charge me $400 over the phone. Yes, I burst his dumb a$$ bubble. Told him that cheap $10 chinese sensor will be sent to me for free. I got one but that was the beginning of the end. The system quit working all together. They kept taking my money out of my account knowing it wasn't working for many months. Then when tried to get a technician out he never showed. Did show up on a Saturday afternoon without an appointment. NEVER DO BUSINESS WITH THIS COMPANY!!! YOU'VE BEEN WARNED!!!

• Review fromTodd D

  Date: 03/25/2025

  Avoid ************ Unethical Practices and ********************* Ive had an extremely frustrating experience with this company. Despite contacting them multiple times to cancel my service, they continued to charge me for five additional months, totaling over $200 in unwanted charges.Each time I called to cancel, I was given the runaround. Instead of processing the cancellation, they repeatedly tried to upsell me on a new system or upgradeseven after I made it clear that I had moved to a rental property where installing a security system isn't even allowed.Their tactics feel deliberately misleading and ************** yourself the headache and avoid this company altogether.

• Review fromNancy S

  Date: 03/25/2025

  This company thinks they own you. We have been trying to cancel our service for over 6 months and they keep billing us. After spending more than an hour on the phone with customer service I finally got a supervisor to tell me that he would credit me $150 if I would pay the rest of the bill then it would get canceled. I paid them to just get it over with, even though I felt I didn't owe them anything. That didn't stop them from sending bill another bill. Now they are pulling the same garbage and telling me again I have to pay them money to cancel the service, which I was assured would be canceled with the last payment. Instead, they claim that the last persons notes say he told me I had to call back to get it canceled. That is a lie. I reminded this new person that the last call was recorded and to go listen to the recording. He told me that he doesn't have access to the recording for privacy purposes. He just kept saying if I paid them money then the service would be canceled.

• Review fromDebra K

  Date: 03/25/2025

  Horrible! They price ***** after the grace ******* Apparently any emails with sales *** are ignored. Initially was going to have the system removed but was given reassurances. What a mistake. DO NOT USE THIS COMPANY. Also battery in one device died after only 3 months. JUNK!

• Review fromDennis T

  Date: 03/24/2025

  Strong arm sales tactics. I informed the company that I may consider using them they've called several times. I asked them not to call me that I would call them back and sure enough they called again. So I told him this time if they called me one more time I would file a complaint with the ********************************* the better Business bureau and the ***.

• Review fromAlex R

  Date: 03/24/2025

  I'll make this short and sweet. Don't go with Vivint if you want to be on the phone with them for hours.The longer version of this story is that I had a contract with them because I bought their equipment with a loan through ************* so I was forced to pay the subscription fee ($50) and the loan monthly loan, good part was it was 0% interest on the loan. Got tired of paying a subscription I was forced to pay I decided to pay my loan of **** and tried to cancel my subscription with Vivint. Called 4 different **** and each one of them were begging me to stay with them and kept lowering my subscription. They lost me as a customer due to the fact they were haggling me. Go with another company that's my piece of advice for anyone that reads this...

• Review fromRichard H

  Date: 03/24/2025

  "Vivint's service has been nothing short of a disaster. They failed to install all my equipment during the first visit, despite me making five calls and scheduling four appointments. The first ********** was completely unqualified and didnt know what they were doing. On the second scheduled visit, no one even bothered to show up. For the third appointment, they falsely claimed I wasnt homewhich was absolutely not true. At this point, I wouldnt be surprised if they skip the fourth appointment altogether.I strongly advise against using this company. Their cancellation policy is absurdyoure required to pay 50% of your remaining contract plus any loan theyve taken out in your name. Their equipment is poorly designed and doesnt function as promised. They told me I would owe between $1,500 and $3,000 for equipment and outstanding bills. On top of that, their installation process is shockingly amateur; they simply drill a hole, drop a wire through it, and plug it in. They even told they do this in million dollars homes.This companys practices are disgraceful, and they shouldnt be allowed to operate under such shady and incompetent methods.

• Review fromCindy P

  Date: 03/24/2025

  We have been using Vivint for over three years. I reached out because I find it frustrating to have a non-functioning system. We initially installed the cameras for security in our home, especially to keep our trailer safe and ensure the recording system was current. Unfortunately, the doorbell has not worked for the past ten months, and although we have attempted to cancel since our equipment is paid off, they continue to charge us for everything, including technician visits and cancellation fees, as our contract states it lasts until 2027! The claims made by Vivint about easy contracts, pay-as-you-go options, and hassle-free cancellations are misleading. This company lacks integrity and transparency and does not support consumer rights! Be sure to ask all the right questions before signing any contract, and when they respondsince their goal is to make the salerequest written confirmation of their claims! Why would you offer a service that doesnt function? Why resort to dishonesty? Why must we remain tied to this service when we have been honest and paid for the equipment? The service is slow, insecure, and, most troubling, the representatives become defensive when we inquire about our consumer rights. They misinterpret our statements and transfer calls to someone more articulate without notifying us, simply based on tone or accent changes! I am left dissatisfied and disappointed. It was a poor choice, a ****** learned, and moving forward, I will carefully read every detail in any future contracts.