Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 5 locations, listed below.

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

Review Details

• Review fromCarlos B

  Date: 03/31/2025

  I have had this service for the last 5 years and last year I had trouble with one of the cameras not working so I called costumer service and they wanted to charge me like 600$ for a new one and I said no, so the sales representative said that i can pay ***** more a month and they would send a tech out any time for free so I said ok. The tech gets here puts a new plug for the camera and it starts working again. This was in March of 2024. I called in the beginning of this year to cancel my service and told them that i havent used the service in almost a year and the call center said that I can't cancel until 2028 because I have a verbal contract with them. So I stopped paying the bill! How does a verbal contract stand in a court room?

• Review fromBrian H

  Date: 03/31/2025

  The worst purchase I have ever made. No Americans to sssist with any issues. Want to continue to sell I product when existing equipment does not work properly. A constant issue with equipment.

• Review fromK. D

  Date: 03/30/2025

  Bad product, bad service, sketchy business practices I had Vivint for 5 years. In that time I had 3 false alarms from my indoor motion sensor. Tech support was useless and frustrating, so I removed the motion sensor. I had 2 faulty window sensors that failed to communicate with the panel and after several attempts of being on hold for a long time, talking to different tech support people, having the call dropped while on hold, I stopped using my system. When I finally had time (I put at least 2 hours aside) I called again and for $40.00 (not including shipping cost) they mailed me a new sensor. The sensor didnt work, so I had to call tech support who told me they had to activate the sensor. The sensor worked for a day and then I got a message on my app and panel saying that sensor wasnt talking to the panel again. They mailed another sensor, same issue. Third sensor, same issue. So, I finally decided to cancel when I received a bill telling my my service contract was going to increase to $37.00/mo from $32.00/mo. I only have 2 door sensors, and three window sensors. They made it very difficult to cancel my account and I could only call customer loyalty during work hours. I was unable to cancel my account on the website or the app, it had to be done over the phone. No matter how many times I told them I wanted to cancel, they kept offering to sell me a door bell camera for half the price and they offered to reduce my bill by $9.00/mo if I signed up for a 24 month CONTRACT and if I cancelled before the contract was up I would have to pay the unpaid balance. I declined the offer. Meanwhile I kept getting texts on my phone telling me to refer a friend and I was actually asked if I was interested in buying home and/or auto insurance. It took nearly 2 hours to finally cancel my account. I was paying for service with faulty sensors and spent countless hours with tech support. This company is the worst!

• Review fromAnnie G.

  Date: 03/29/2025

  Account :I see my situation in most all of these reviews. Unethical practices. . I was signed up for a credit card that charged me nearly $4000 ( Fortiva) After 4 months i find out this company had signed me up with a separate account in another business for monitoring. After not knowing this i was missing payments . my credit crashed 65 points. they kept taking pay from checking until I had to show my signature was not the one on the contract. They shut down the credit card maccount but said i was responsible to pay the balance appx $ 3000. i have paperwork to back my claim. They told me i had 30 days free trial , which actually was 3 day free look.Even with the credit card shut down Vivint kept trying everything to take monitoring fees I My credit plunged another big tumble from 708 to 587 I want all my money back from vivint and fortiva the card they opened to pay for equipment this was a travesty ; biggest mistake ever. I'm just hoping this won't lead to me bankrupting. I need to dispute this all the way.

• Review fromRay F

  Date: 03/28/2025

  Very bad product. sensors keep falling off the wall. We had to turn if off because we could not having the beeping for sensors disconnecting all the time. Sensors are bad, they signal doors open that are not open, disconnect all the time. We only got this because of insurance but deeply regret it.

• Review fromKathy D

  Date: 03/28/2025

  I wish I could leave no Stars. VIVVINT HOME SECURITY ARE THEIVES Vivint is charging me not only for the equipment but also "monitoring service" at an address I sold in Dec 2023. I spoke with Vivint when I moved and thought the monitoring service was cancelled, I did understand the equipment loan I was my responsibility, which I have paid every month since the ****************, not only do I have to continue paying for the equipment, but I also just learned yesterday I need to continue to pay for "monitoring service" at a home that doesn't have a working alarm system. There was no room for negotiation.I am charged through two different companies, one for the equipment (Citizen) and now another from Vivint for continued monitoring a house not equipped to monitor. I'm told the two amounts are together not separate, so I'm obligated to continue to pay off the equipment and continued monthly payment of "monitoring", until paid in full or they'll send me to collections. As the others on this thread, I was on the phone with 5 different people trying to resolve this. They wouldn't waver on the "monitoring" on anything for that matter. I am forced to continue to pay for no service in return. THAT IS THEFT Situations arise, job loss, retirement, armed forces deployments and companies like Vivint take advantage of those situations. It's outright theft and they get away with it and no one helps the little man.The BBB needs to step in and shut down their atrocious business.

• Review fromHannah H

  Date: 03/27/2025

  This company is a scam. I was sold on a month to month monitoring service. It then turned into me leasing equipment from them and paying a monthly service fee for monitoring. My sales guy, ***** told me I had a 30 day trial period and could cancel at any point with no penalty or equipment fees. I sent in a cancellation document the day I agreed to the trial because the whole thing felt shady. No one ever responded so I called customer service two weeks later and they claimed they never received my requests. I called again a week later and the same conversation happened again, except this time they said my 30 day trial was just a month fee of service. I was lied to and manipulated into getting this service. I have documentation showing I requested to cancel and they said it doesnt matter because they dont have record of a call. In the cancellation notice they provided, it clearly states call, email, or mail the document. I have tried everything I can to return the equipment and cancel and they will not allow it. Never ever trust this company.

• Review fromLaura T

  Date: 03/27/2025

  Consumer Warning: My Experience with VivintAggressive, Manipulative, and Emotionally Draining After more than 5 years as a loyal Vivint customer, I had one of the most harassing and emotionally exhausting customer service experiences of my life.I contacted Vivint because a camera and sensors werent working properly. I was told the camera had been discontinued and could only be replaced for $599or Id have to pay a $99 fee just to have a technician come out. After reluctantly scheduling an appointment, we were able to get the camera back online ourselves and decided to cancel.Thats when the nightmare started.Over the next 24 hours, I spoke with multiple agentseach one refusing to honor my simple cancellation request. I had to say "no" over 10 times. I clearly stated I had meetings to attend, but they stalled, transferred me, and repeatedly offered discounts, free equipment, and upgrades I never asked for. I was emotionally drained, yelled in front of my kids (which I deeply regret), and was left in tears.When I finally submitted a formal complaint to Vivints legal department, I made it clear that my issue wasnt just about cancellationit was about how I was treated. Their reply acknowledged the cancellation and offered me yet another retention deal. They completely ignored my concern about the aggressive and manipulative behavior I ************** be clear:No one has confirmed whether my calls were *********** one has explained if these tactics are standard *********** one has taken ownership or provided any accountability.If youre considering Vivint, ask yourself: is this how you want to be treated when its time to leave?Ive filed complaints with the Better Business Bureau and the *****************************, and Im sharing this publicly so that other consumers can make an informed decision before signing ***** customer should have to beg to be heard. No means no. Shame on Vivint.

• Review fromDana U

  Date: 03/27/2025

  Today is March 27, 2025. The time is now 7:02 AM my alarm system has been off-line since 4:06 AM this **** morning the mobile app is still not working every other day is something going on with this alarm system, the mobile app is always spinning or either you cant get online to your home from the mobile app or the ring doorbell stop recording at night. This is a very bad system. I would not recommend it to anyone. I wish someone could really help me out. Ive been having a hard time with this system and Ive had it for some time now the **************** people are no help , its like Im stuck with System for right now because I need professional monitoring of my home????????

• Review fromMary M

  Date: 03/27/2025

  Seems strange that it never works when there is something happening around your home that you want to review on the cameras. Every time theres suspicious activity outside and I try to view the activity that coincides with the time of the incident the cameras conveniently glitch to where you cant see what happened! Doesnt help that when you need support they always tell you to reset the panel, was even told I should do this once a week!! What?! I need to completely pull the panel down pull out the battery every week?! JUNK!!! Now I cant even log in to the app and have now been on hold for over half an hour because the app just keeps bringing me back to login when I try to rest the password. Why pay for this system when it doesnt work when you need it to work? I shouldnt have to pay every month for a monitoring system that doesnt monitor anything of importance!!!