Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 5 locations, listed below.

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  Vivint Smart Home

  4931 N 300 W Provo, UT 84604-5816

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

Review Details

• Review fromMary F

  Date: 04/06/2025

  Put on the brakes, this company uses unethical practices and their sales people are trained the same way they promise you that you wont have to pay for the equipment, but later on once you have signed the contract, you not only sign the contract for monitoring service, you have also singed a contract with one of their third party partners to pay for the equipment that the sales person told you that you would not have to pay for, which a poppy up behind the monitoring contract where you signed for paying for the equipment. This company "Vivint" is a master manipulators and teaches it's practices to their sales team. I was signed up for a credit card with ******* financial services for $3800 + with an average of 3 years to pay it off, plus a 5 year contract for monitoring services of which you are a basic captive for the duration, unless you can find a company to buy you out, what a nightmare I got myself in. I have tried to work with them to cancel, and it's like pulling alligator teeth, and the language barrier with the customer service representatives makes it more difficult with them, along with them keeping accurate notes in your records of the call when you call in to talk with them....it's an extreme pure nightmare...All I can say is DONOT do business with this company do your research and find a more reputable company to do business with, these people are thieves, and they could care less about their customers. My experience with ********************** is a travesty and the biggest mistake I have ever, and I promise to continue my fight to get out of this mess, but I refuse to allow my credit to be ruined in the process, but will continue to fight tooth to nail. A far as rating them I don't see any negative stars to use, but I am forced to select (1) to submit my review.

• Review fromDonavan M

  Date: 04/03/2025

  *************, bogus business scheme. Vivint's team didn't check if my HVAC system was compatible with their smart home features yet still installed which caused my HVAC system to malfunction causing major damage to my home. It took over 2 years to get my situation partially resolved. After the terrible experience they still made me keep my Vivint subscription. You can't even use the equipment without an active vivint subscription. Meaning you pay for all of the equipment and once it's paid off you can't even use it without having to continue paying for an active subscription. You can't view anything through the camera or anything. This obviously wasn't disclosed upfront by their shiest sales representative. **************** was complete a** and overall would never recommend this company to my worst enemy or wish this experience to my worst enemy. Absolute worst company experience I've ever experienced. Even chat-*** agrees that this is unethical: Vivint is considered ethically dubious when customers are left with expensive, non-functional hardware after canceling a subscription. If the primary features of your device only work with an active subscription, youre essentially renting functionality despite owning the hardware. Consumer Backlash:Many consumers feel this model is unfair because:They invest a significant amount upfront for the equipment.They expect to use basic features even without a subscription.They feel trapped in a buy the product, rent the service scheme. Why Do Companies Do This?Recurring Revenue Model:The subscription fees are often more lucrative than the initial equipment sale. Locking functionality behind the subscription ensures a steady cash flow. The You technically own the physical devices, but in practice:You essentially buy the equipment but lease its functionality.Its like buying a high-end car but being unable to start it without a subscription to the manufacturers app. You can sit in it, but you cant drive it.

• Review fromSonia M

  Date: 04/02/2025

  They refuse and refuse to cancel. They are saying they will take 30 days. They are saying they need to approval from their canceling to be able to cancel my service. Also, will do another extra billing. Never again

• Review fromJohn M

  Date: 04/02/2025

  We were loyal customers for 3 years. We moved from our home and didnt need to continue our service. I was told if the new owners of the home were interested we could transfer our account to them seamlessly. I was told both the service account and remaining payments for the equipment would be transferred so we wouldnt be stuck with any remaining termination payments. Firstly this wasnt a smooth transition because I had to call Vivint multiple times before they even reached out to transfer the account. When they did finally transfer the account they only transferred the service portion and are now saying the payment for equipment is non transferable but at the same time theyre allowing the new owners of the home to use our equipment for their services!!!! How does this make any sense!!!??? They record all customer service conversations, if they listen back to the recording, they will clearly hear their customer service agent tell me both service and equipment would be transferred. This is a horrible company! very shady! Stay away!!!

• Review fromJOHN P

  Date: 04/02/2025

  We have been a vivint customer since the day this company started. It was ok at first but the system never worked as promised. They blamed my internet when I have 1 Gbps or 1000Mbps the fastest internet you can get with **** FIBER OPTICS and I have 3 LINKSYS Routers the most expensive Routers on the market I paid $999.99 for 3 of them. VIVINT continues to tell me that its my INTERNET OR ************ is not my equipment. Everything in my home gets Speeds of 998 or 999 plugged into the router itself and WiFi everything apple tvs speed okla test I get WiFi speeds of 600 Mbps on every apple tv in every room. I check my speeds daily. Vivint is one of the worst companies I have ever had. I wish i had never gotten involved with them and everyone I told to get vivint they all are mad, The System i have had 3 upgrades I get the TOP OF THE LINE and they are still blaming my Equiptment. How is it possible when everything I own is getting Wifi speeds of 600 UP & DOWNLOAD speeds how can it be my problem? they are using the electrical outlets to get the speeds with the *** plugged directly into the ROUTER itself but all the cameras use the electrical outlets with a WiFi device for each camera plugged into an electrical outlet with 2 antennas on them. Its never worked right. My SPEEDS on the Panel are super slow & VIVINT wants to blame the customers HOME and equipment well thats not possible when everything else in my home gets this HIGH WIFI SPEEDS. It's obviously they way they are using the electrical outlets. Then last 2 CAM PRO 2 with LED LIGHTS the installer drilled holes thru my studio walls and got white Sheetrock DUST all over my MUSIC STUDIO EQUIPMENT in my STUDIO keyboards NORD STAGE 3 $4000 & ****** Montage $3799 and my ******* XK Pro organ system was $11,999 & A ****** Speaker $3999. $30K worth of equipment which could destroy my ***************** after Tipping her $80 I went into my studio to find WHITE DUST everywhere she didn't clean up none of it.

• Review fromMario D

  Date: 04/02/2025

  Bait and switch !!! They quote you one price including equipment costs, but try to add an additional ***** in fees a month when they show up to install. Add insult to injury, after you cancel they will not refund your deposit of $41.47. Beware!!

• Review fromRobert H

  Date: 04/01/2025

  I have sent two letters to cancel my service talked to **** on the phone 6 times tring to cancel. My contract started 2017 3 years contract. It's been a nightmare. Do not get thar service. Thay have stolen money out my back account mest up my credit. No matter what I do thay will not stop trying to bill me. It's not ok that thay treat people this way and get away with it.

• Review fromCharnai N

  Date: 03/31/2025

  **Review for Vivint Security Systems**I am extremely frustrated with my experience with Vivint. After signing a contract, I quickly realized that their practices felt more like a trap than a service. When I attempted to move my security equipment to a new location, I was shocked to find out that they charge a fee for thisdespite the fact that I am already paying for the equipment itself. The contract seems intentionally designed to keep you locked in, with no easy way to exit. This lack of flexibility is incredibly disappointing and makes me feel like Im stuck in a situation with no escape. Moreover, the equipment is overpriced, which only adds to my dissatisfaction. Overall, I regret ever signing up with Vivint. It feels like dealing with a mob rather than a reputable company. I would strongly advise others to think twice before committing to this service.

• Review fromTodd N

  Date: 03/31/2025

  Incredibly overpriced and if you ever try to leave or cancel your service, it takes an hour or more to get someone to actually do it because they try and talk you into buying more.

• Review fromJUDITH C

  Date: 03/31/2025

  TO CUSTOMER SERVICE,ON MARCH 27, 2025, YOUR ********************** TECHNICIAN WAS SUPPOSED TO REINSTALL MY EQUIPMENT TO MY NEW ADDRESS AT ***************************************** BETWEEN 9 AM AND 12 PM.HE DID NOT ARRIVE. I RECEIVED THE ***** STATING HE WAS ON HIS WAY. AN HOUR LATER, I RECEIVED AN ***** THAT NO ONE WAS AT THE ADDRESS. HE WENT TO THE WRONG ADDRESS. WHEN I RECEIVED THAT *****, I CALLED VIVINT TO FIND OUT WHAT HAPPENED AND GOT THE RECORDING THAT THERE WAS AN OUTAGE THAT THE PHONE WAIT TIME WOULD BE 82 MINUTES. AT THIS POINT, I NEEDED TO GO TO WORK SO I COULD NOT WAIT ON THE ***********, THE ONLY CUSTOMER SERVICE I CAN GET IS TO RE-SCHEDULE. SO NOW I AM PAYING FOR A SERVICE THAT I AM NOT RECEIVING FOR ANOTHER MONTH BECAUSE I CAN'T GET A TECHNICIAN UNTIL APRIL 11. I MOVED ON MARCH 6 TO MY NEW ADDRESS. I DID HAVE TO RESCHEDULE A MARCH 13TH APPOINTMENT BECAUSE I WORK AND NO ONE WAS GOING TO BE AVAILABLE TO BE HOME, THUS THE RESCHEDULE TO MARCH 27TH.HONESTLY, I THINK YOUR WHOLE SALES IS OVER-INFLATED FOR THE EQUIPMENT SERVICE. YOU SEEM TO HAVE A $2000 TO $3000 MAGIC NUMBER FOR EQUIPMENT.TWO YEARS AGO I GOT JUST A DOORBELL, ENTRY DOOR SECURITY (NOT THE DEADBOLT), AND A NECKLACE THAT COST ME $2200 WHICH I AM STILL PAYING FOR. I SHOULD HAVE LEARNED MY ******* LAST YEAR WHEN YOUR SALES PEOPLE WERE CANVASSING THE NEIGHBORHOOD, I ELECTED TO LET THEM INSTALL 3 CAMERAS. MAGICALLY THE COST OF THAT INSTALLATION WAS $2,763.IF I COULD CANCEL, I WOULD BUT I CAN'T AFFORD THAT, SO I AM STUCK WITH YOUR SERVICE FOR ANOTHER 4 YEARS. BUT I WILL CANCEL AND USE ANOTHER SYSTEM AT THAT POINT. 4 YEARS WILL NOT PASS SOON ENOUGH.IF I COULD GET ACCESS TO MY ACCOUNT I WOULD JUST PAY SOMEONE ELSE OR REINSTALL IT MYSELF. BUT NOW I CAN'T GET INTO MY ACCOUNT TO VIEW THE INSTRUCTIONS ON HOW TO INSTALL IT.