Reviews
This profile includes reviews for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 123 Customer Reviews
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Review fromHaley J
Date: 05/13/2024
If we could give 0 stars we would. If this company comes to your door immediately tell them to leave and not come back, or call the police. This company is a fraud and does not provide any service remotely close to what they advertise.
Saela Pest Control
Date: 05/17/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. If you have any further concerns, you may contact the office at ************.Review fromGabriel M
Date: 04/30/2024
I cancel the service from the first time that they came to my house.They came little kids and they said they did a full service and only sprayed for like 2 minutes so Im not happy with that company they just want your moneySaela Pest Control
Date: 05/03/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our services. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. If you have any further concerns, you may contact the office at ************.Review fromLark J
Date: 04/30/2024
I can't understand how this company and have a At rating with all these complains. I also would never sign a two year contract (thats what you have to do) before a single service is performed. $130 per service. My mouse issue was worse after they sold me an additional $600 fee, spending less than 15 minutes in my garage attic, then lost the second page addendum that promised to continue service with the dates and details. $600 for nothing! I reported them to the Illinois ************************* they dont even care. Stay away from Saela!!Saela Pest Control
Date: 05/03/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our services. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that there are still questions. This issue should now be resolved but if you have any further concerns, you may contact the office at ************.Review fromALan J
Date: 04/27/2024
Writing on behalf of my elderly mother. We requested first service September 2020 to treat a new home we purchased for her to live in. We only requested one service but found that when they arrived they tricked her into signing a 18 month service agreement. We continued that contract and I cancelled that agreement at the end of the 18 months. Now over a year later I find out that Saela set up a service without our request and tricked her into another 18 month service agreement. There is a 3 day cancelation policy but in most cases with elderly the caretakers don't find out about the agreement for weeks. It is a very predatory practice to target elderly with poor memory and no understanding of what they are signing.DO NOT SIGN ANYTHING WITH THIS COMPANYSaela Pest Control
Date: 04/29/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our services. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that there are still questions about a service agreement. If you have any further concerns, you may contact the office at ************.Review fromJulie B
Date: 04/24/2024
***BEWARE*** Saela came to my 80 year old mothers door and talked here into a pest control service that she did not solicit. She is extremely deaf and thought she was only getting a one time service until they contacted her letting her know they were coming again. She contacted them and they told her she had signed a contract and she would have to pay $550 to get out of the contract. I have talked to them and explained she can not hear and did not know what she had done. They are unwilling to break the contract. I would never recommend them. If they are so unwilling to make an exception for one 80 year old deaf widow then they are not the kind of company I would support.Saela Pest Control
Date: 04/26/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. Please contact our office so we can work through this specific concern at ************.Review fromTARUN R
Date: 04/11/2024
Most HORRIBLE SERVICE a) First the Driver tells me he is coming at a particular time and DOES NOT EVEN BOTHER to text me when he was late. I had to move meetings to accommodate him. When I showed my irritation he just walked away b) When I called to re-schedule, they accepted the same c) Today when I called to find out what was happening, it seems they CANCELLED my contract. They did not even have the DECENCY to inform me d) Sales *** when he wanted business came running 3 times to my House and did not even give me time to thinkSaela Pest Control
Date: 04/15/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our services. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. Please don't hesitate to call the office at ************.Review fromSara E
Date: 03/29/2024
I've been a customer since 2020 and have had great ********************** and a significant reduction in pest activity in and around my home. Unfortunately, my budget no longer allows for this service and I recently closed my account. It took about 25 minutes, including a stint on hold to accomplish this. This is irritating but not different than trying to close most service accounts. My advice is to be patient (the people on the other end of the line are just doing their job) and clear that you want the account "closed" rather than "canceling" a service visit. Read contracts carefully because, like other service providers, there may be a minimum number of treatment visits required in the contract. Overall, I had a positive experience with Saela.Saela Pest Control
Date: 04/04/2024
Thank you for taking the time to share your feedback regarding your positive experience with Saela. We really appreciate your business and are happy that we were able to take care of the pest pressure around your home. We apologize for any inconvenience you may have experienced during the process of closing your account. We strive to provide efficient and seamless customer ********************** experiences, and we apologize if we fell short of your expectations in this instance. Your feedback will help us improve our services and processes.Should you ever reconsider your decision to close your account or if you require our services again in the future, please do not hesitate to reach out to us.Thank you once again for your feedback and for choosing Saela for your pest control needs.Review frommatthew m
Date: 03/26/2024
Shady business practices. The costs of their continued service far out paces the work they actually do. DO NOT USE THEM!Saela Pest Control
Date: 03/28/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our services. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. We have reached out to discuss a fair resolution to your concerns. We will continue to try and connect so this may be addressed. In the meantime, please don't hesitate to call the office at ************.Review fromKristen R
Date: 03/21/2024
Most awful uncaring company. My husband lost his job over a year ago, and we asked them if we could please put our service on hold or cancel our service because we had NO money to pay it, they continued to bill us, and basically said they didn't care. To top it off, one of their technicians left my gate open and my dog escaped causing a hellish day of trying to retrieve her.Saela Pest Control
Date: 03/22/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our services. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. If you have any further concerns, you may contact the office at ************.Review fromAidan K
Date: 03/18/2024
Saela is a great business. I signed up with them in ****** ********, they got rid of my bugs right away!Saela Pest Control
Date: 03/19/2024
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with Saela in ******, ********. Our team works diligently to provide effective pest control solutions, and it's wonderful to know that we were able to promptly address your bug issue. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again soon!
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