Reviews
This profile includes reviews for Saela Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 123 Customer Reviews
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Review fromJaswinder S
Date: 06/26/2024
Complete crooks!I was conned by their sales guy into signing a full year contract. He told me to sign to give permission to the guy to spray the house for ants. I gave him $50. Next thing I know I'm in contract which Saela for one year! Unbelievable!Then there is no call back from them when you call them. Told them to stop sending people to my house on their call center number and still the guys came and did something at my house while my kids were there, without letting me know despite all the messages that I left them on a recorded line.Asking for a law suit here. Sickening waste of time and effort.Ridiculous con job.Review fromKylah s
Date: 06/26/2024
Company lied and had a door to door sales man tell my husband there was no contract. Locked us in the contract and never services us! After asking for our money back that had been taken from our bank account the ********************** charged us to cancel.Review fromKm M
Date: 06/18/2024
I hired them for a crawl space clean out and rodent control service. I met with ***** the week prior who identified the issue. The day of the project, they sent two gentleman out for the crawl space work who did not speak English and Saela did not clearly communicate what exactly needed to be done. The men showed up 30 minutes late and performed the work on the wrong portion of the crawl space. Through ****** translate it was identified that they were unaware of what needed to be done and stated they could not complete the work I had hired them for. I called ***** as he was supposed to be managing the project who claimed he was unavailable to come to my house because he was getting a root canal but would call and sort out what need to be done. Ultimately it was communicated what actually needed to be done and the job was completed. However it took twice as long as it should have and when they left they werent able to communicate if they had actually finished the work. As a result, Saela sent out their service manager the following day to assure the work was done correctly and to finish clean up. He showed up and confirmed the job was done, however he dropped his shop vac in my entryway spilling rodent droppings throughout my house. He initially asked me if he could use my broom to clean the mess but then went to his truck and found a broom. I stepped outside while he finished the job. Upon coming back inside I found he had spilled yet another pile of mice/rat droppings in my kitchen and hallway to the crawlspace that was not cleaned up before he left. I then spent two hours cleaning rodent droppings up that were brought INTO my home by the service manager. Once I was called back by a branch manger, he said there was no way to refund my services and stated all he could do was offer an apology or discount future services. I understand human error happens, but there was a total lack of accountability not to mention cleanliness in dealing with this company!
Saela Pest Control
Date: 06/21/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. We will continue to work on improving our services. If you have any further concerns, you may contact the office at ************.Review fromBatey T
Date: 05/30/2024
We called and asked if we could cancel their service at any time. After coming the first time we did not like their services so called to cancel. They came back a second time, after we told them not to come and that we wanted to cancel any additional services, and sprayed around the outside of our home. They then charged us for the second service and for a cancelation fee. Both of which we should not have been charged. A one star is the lowest that you can review but I would rate them lower if possible. Horrible company, do not use them. They will lie to you for your business.Review fromKathleen G
Date: 05/29/2024
TERRIBLE!! If I could give 0 stars I would. I USED TO like saela. I've used their services for 3 years now. Their product is safe around pets. The people who actually come to your house and do the treatments are amazing. Knowledgeable, kind, efficient. On another note, I've had MULTIPLE experiences that weren't so pleasant. Communication is horrible!!! The call center is the worst! Ineffective scheduling leading to a waste of time, and inconsiderate requests of my availability. As well as price increases without notification. I did receive communication from headquarters once but the manager really didn't care, he just wanted to up-sell me on services. Today, May 29th, yet another in a long line of examples as to why their scheduling and customer are far below sub par. I was supposed to have a service completed at my home, no time window was given so I called to inquire. The next appointment for my home isn't scheduled for over a week, on the wrong day of the week, I might add. After I scheduled with one of their technicians over the phone on Saturday. I'm SO over their unprofessional ways of conducting business. I'm done with their disrespect of my time. I will finding an alternative pest control company.Review fromLanneth M
Date: 05/28/2024
Saela and Hawx have predatory labor practices. They rely on other young adults to recruit their naive friends in college. In doing so lots of lies are told. "I made $64,000 selling door to door last year." Which is pretty much a lie. They expect salespeople to work without a base salary, relocate to new states where they are expected to work 11 hours each day, 6 days a week and pay for their own food. If the young adult quits early (before 3 weeks), they are required to pay $2000 for their stay. That's is just ridiculous and a scam. A $900 contract sold after several days of rejection only represents about $50 in the pocket of the salesperson and to be paid several weeks later. This is slavery in 2024 folks! These companies don't even deserve a star! If you are looking to work for any of these companies or be serviced by any of these companies, please stay away! Thank me later.Saela Pest Control
Date: 05/30/2024
This comment is not related to pest control services. Saela has not interacted with this consumer and zip code ***** is not in an area that we perform services. We refute these statements and kindly ask this review to be removed. Thank you.Review fromDJ T
Date: 05/27/2024
Exactly as mentioned here - very aggressive pushy sales person today (college kid) - kept pitching it even though I said I would not make any decisions till I researched all options; kept lowering the initial amount I need to pay because I have dogs and because I have the US flag outside (such blatant con artists) - then threw in my neighbors names (I wonder if the Tarun who had the bad review here is the same Tarun he mentioned) but he never says if they have contracts with Saela - in fact he never mentioned a contract at all. Then he said that he would come back in a few hours so I can do my research and that really ****** me off. "When I tell you I am not deciding today then you respect my decision and leave". I need to put a strong No soliciting sign out and if it happens then I will call the cops on them. The initial deposit went down from $399 to $249 and the charges every alternate month was $189 - it felt like a complete rip off and I am glad I came here to read the reviews.Saela Pest Control
Date: 05/29/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately. If you have any further concerns, you may contact the office at ************.Review fromPaul S
Date: 05/15/2024
A salesman showed up at our house at 9pm knocking on the door. We were asleep so I wasn't sure that I actually heard a knock. Then he knocked again and that set my 3 dogs off barking and running out the back door and probably waking up the neighbors. I finally went out side and he barely got through any of his sales pitch before I told him that were we asleep and get up very early in the morning and I walked back into the house. A cold sales call at 9pm is totally unacceptable!Saela Pest Control
Date: 05/17/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately.Review fromJacob S
Date: 05/14/2024
Fantastic service, get the job done and does granule for mulch beds.Saela Pest Control
Date: 05/17/2024
Thank you for taking the time to share your feedback regarding your positive experience with Saela. We really appreciate your business and are happy that we were able to take care of the pest pressure around your home. We strive to provide efficient and seamless customer ********************** experiences and your feedback will help us improve our services and processes. Thank you!Review fromWill F
Date: 05/13/2024
They are very obtrusive and forceful in their sales and make people feel uncomfortable by pressuring them for services. The sales person in our neighborhood clearly ignored the *** no soliciting and also ignored the no soliciting sign on our door. When one of us got home the salesman walked into our garage to sell us the services and even after a clear no multiple times they kept pushing. There are better services that are more respectful of peopleSaela Pest Control
Date: 05/17/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately.
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