Reviews

This profile includes reviews for Brooks Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Brooks Pest Control, Inc. has 3 locations, listed below.

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  Brooks Pest Control, Inc.

  1409 N Research Way Orem, UT 84097

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  Brooks Pest Control, Inc.

  680 E Parkridge Ave Ste 100 Corona, CA 92879

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  Brooks Pest Control

  402 W Bedford Ave Ste 103 Fresno, CA 93711

Review Details

• Review fromPaul B

  Date: 07/16/2024

  Tried calling and cancelling for breach of service agreement (they said they'd be out within 30 days to check the rat traps in the attic and never scheduled another time to come out until I called 65 days into the contract--only then did they schedule someone to come out) I tried to get the contract canceled with cause (did not service the property when they agreed to service the property--both 30 and 60 days out, did not service the whole property, and the contract term was never changed to 12 months even after calling to cancel because 24 months was not agreed to and too long). Instead the customer service agent became irate with me and refused to admit any omission on their part and instead said he was just going to charge the cancellation fee even though I never agreed to that and just hung up on me. Next thing I know, a $225 cancellation fee comes through on my credit card. No signature required to cancel--they just cancel it themselves if they see fit even though I said "No". Very unethical of the company, and honestly one of the worst customer service experiences I've ever encountered.

• Review fromLucy S

  Date: 07/16/2024

  Brooks Pest are filled with crooks. They mislead you regarding your contract and try to schedule the initial appointment quickly to keep you locked into your contract. They keep calling me from their business phone number when I have cancelled our contract and had our lawyer send them an email AND a certified letter to confirm we are no longer customers due to their changes in their contract. They told us it was only for 12 months when they changed it to 18 months, and the price was set to increase after 3 visits. Ridiculous! Their salesman **************** mislead us with his pitch and falsified contract.. We cancelled immediately and our lawyer had to get involved. We will *** if they continue to harass us after cancelling our contract.

• Review fromChad T

  Date: 07/15/2024

  I would give ZERO stars if i could...the Poison that Brooks Pest control uses harmed my child. I talked with Supervisor ********************************* he was no help even had the nerve to charge me well i was on the phone explaining my concerns.. RUN WHEN YOU SEE BROOKS PEST CONTROL>>>LIES LIES LIES POISON you will get sick.

• Review frommichael B

  Date: 06/24/2024

  Service was horrible ,the servicemen were polite, but high pressure sales gimmicks, they said they were spraying all over the area, and that if i didn't take there service, all the bugs would come to my house. I was under the impression they were an extermination service, not a bug relocation service.They tried to goat me into a service contract, but said if i was unhappy that i could quit anytime. Well a month later we still had bugs and spiders, there was no change. i wanted to cancel my contract, i told them so in a text message and voicemail. I told them that i was dissatisfied with their service and that i wanted to discontinue their service and request a refund for what i had already paid after a manager finally returned my calls, his reply was that he would charge me another $280 for a termination fee. I will never do business with this shady company company again and i suggest you dont either.

• Review fromEdgardo M

  Date: 06/17/2024

  They are terrible I called them to take care of ants and to make it short they came and supposably sprayed my property and ants still here and they said they couldnt come right away that they would come 1 week later when Im infested with ants, tried canceling they want to charge me a cancelation fee and truly I dont want them in my property anymore. They dont do anything anyways. What can I do ? To cancel without there cancelation fee, I never agreed to a contract for 24 months mine was quarterly.

• Review fromLorraine J

  Date: 06/04/2024

  Salesmen do not tell you all the truth. I was told that that my service would be quarterly and I would pay $49.99. Then I was billed $79.99 I called the office they confirmed this but the sales man said nothing about this. And then! The following month I was charged another $49.99 even though my service is quarterly. I called the office and they explained that my payments would be monthly not quarterly. I asked to cancel my service but was told I would have to pay $279.00 to cancel. I was scammed by Brooks pest control.

• Review fromCal W.

  Date: 05/28/2024

  They are knocking on doors and ringing doorbells in *********, ***** at NIGHT (8 p.m. and after). They are belligerent and arrogant. They cannot read. They pay no attention to the "No soliiciting" signs. They are illegal; they do not have city permits to solicit. We would never ever do business with people like that who have no respect. One dude said "Hi, boss," when a neighbor answered the door. Condescending.

• Review fromdaisy S

  Date: 05/25/2024

  Horrible horrible horrible. This company needs to be decommissioned. They are scammers and wont let you cancel your contract. I have called them twice and they hung up on me after I said I wanted to cancel my contract. I sent an email and am now keeping a paper trail and will be calling again To try to cancel. I will be keeping a record of this review as well as my ****** review in the event I need to go to court over this.

• Review fromBilly F

  Date: 05/16/2024

  They are junk, ***** came to my house and harassed me even tho I have no soliciting signs and my neighbor told him prior to coming over I had a baby sleeping.

• Review fromPatrick L

  Date: 05/10/2024

  I have multiple No Soliciting signs leading to front door and yet the salesman STILL knocked and during Dinner Time. 05-09-2024 635PM PT.