Reviews

This profile includes reviews for Brooks Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Brooks Pest Control, Inc. has 3 locations, listed below.

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  Brooks Pest Control, Inc.

  1409 N Research Way Orem, UT 84097

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  Brooks Pest Control, Inc.

  680 E Parkridge Ave Ste 100 Corona, CA 92879

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  Brooks Pest Control

  402 W Bedford Ave Ste 103 Fresno, CA 93711

Review Details

• Review fromNicole E

  Date: 07/05/2023

  A salesman, Dayce T*****, came to my door. I informed him I couldn't afford an annual plan. He said he would do a one time service.
  I agreed. He had me sign for the one time service. He did not send me a copy of what I signed.
  Two months later, I was put on the schedule. I called and informed them that I didn't sign up for the bi-monthly. They then said I did sign a contract. I never received a copy of what I signed and I did not agree to it.
  I am now in the middle of a dispute with the bank.
  They charged me $281 for early cancelation of a service I did not agree to. I was taken.
  Very sad.

• Review fromRezvan R

  Date: 01/05/2023

  You are throwing you money away and get a lot agony if you sign with them.
  Sales people are snake oil salesmen. Sales people and the company is not even in California. Technicians that come to your home are nice but their hands are tight in helping customers with correct procedure. They do not improve your pest problem but keep charging you and threatening you by charging cancellation fees.

• Review fromMaya S.

  Date: 12/27/2022

  This is a company that are using deceptive sales techniques to entice potential customers to sign a contract for pest control providing incorrect information about the cancelation fees. Once contract is signed and the customer wants to cancel the contract because of scheduling conflict then customer is hit with full cancelation fee contrary to what the salesmen promised that after two services there is no more cancelation fees.

• Review fromRafael J

  Date: 10/05/2022

  10/04/2022
  2:23 PM
  To Whom It May Concern:
  This communication is to inform you of the unprofessional customer service that I received by ANDREW today when I called 1
  (***)
  *** ****.
  The reason for the call was to cancel the pest control service to my home. ANDREW informed me that he could NOT cancel my service (without me having to pay $260.00 as a cancellation fee) due to my mother signing a one-year contract. I tried to explain to ANDREW that I was my mother’s Conservator and that she is also incapacitated. ANDREW would not budge on the cancelation and wanted me to just pay the $260.00
  Furthermore, I tried to explain to ANDREW that the technician was in a hurry and did NOT apply any granules on the lawn or remove any spider webs.
  I hope you have an opportunity to review this communication with ANDREW who refused to provide his full name and extension in addition to providing his superiors name and number.
  In closing, BROOKS PEST CONTROL EXCELS in face-to-face sales trickery as they prey on the elderly with inflated performance claims along with poorly performing technicians and subpar customer service who just bully you into paying more money in order to get out of a contract.
  Regards, ** *******