Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Cable

  6513 Windcrest Dr Ste 200 Plano, TX 75024-3079

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  Xfinity

  8400 W Tidwell Rd Houston, TX 77040-5568

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  Xfinity

  2455 FM 2920 Rd Spring, TX 77388-3418

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  Xfinity

  16575 Air Center Blvd Houston, TX 77032-5104

Review Details

• Review fromBonnie B

  Date: 05/07/2025

  I left a poor review dude to a scammer. I was able to easily resolve my issue using the Xfinity chat assistant. They resolved my issue no problem and were very easy and kind to chat with. This has been a very wonderful experience. Its unfortunate that scammers are ruining this business!

• Review fromAdrianna R

  Date: 05/07/2025

  Extremely horrible customer service, Extremely difficult to get help, & when you do , unqualified for their job , equipment outdated but will find excuses for it & will still charge you Where you are forced to put a stop payment on your bill at your bank , because they will charge you for services you don't have because of broken equipment, this is extremely stressful

• Review fromdenise L

  Date: 05/06/2025

  I canceled my internet in person at an xfinity store because I was moving. I asked specifically how much my cancellation fee was and the representative swore that I did not have one. I paid my bill and closed the account. A few weeks later, I have a late fee charge for my account. After barely being able to speak with a live person, they told me the staff in their stores dont have any knowledge or authority to tell me that I don't have a fee. Mind you, I never asked to not have one, only what the balance would be. Now they refuse to refund the late fee and told me that I should have just known.

• Review fromdenise d

  Date: 05/06/2025

  called to find out why I no longer had access to Max. During the conversation, I asked multiple times if switching to a different plan would impact my Netflix access. I was reassured repeatedly that I would not lose Netflix. That turned out to be false, & I believe I was misled, please review the call recording. When I asked to speak with a manager, I was told someone would call me back. When he did, I had difficulty understanding him & asked several times to confirm whether he was, in fact, a manager/supervisor. Later in the call, he accused me of being disrespectful & unprofessional for doing so. To be clear, I am not his coworker so I don't owe it to him to be professional, I was simply trying to verify his position—nothing more (again, please pull the call).If anything, he was being unprofessional by not taking a step back & thinking maybe she didn't hear me clearly, maybe the sound was muffled, etc. & she was just checking. He just continued to play victim by claiming I was attacking him. Grow up & own the fact that you are trying to get around the fact that you guys were spewing me.As a so-called resolution, he offered to upgrade my internet speed—something he acknowledged I don’t currently use or need. How is that an appropriate replacement for a service I did value and was told I’d keep?
  The bottom line is this: I was misinformed by your representative, and now I’ve lost a benefit I was assured I would retain. This feels like a deliberate tactic to push customers off older, more favorable plans under false pretenses. I’m asking you to do the right thing and address this issue ethically. On top of everything else, I found out I was charged a late fee. When I contacted the billing department, I was told that Comcast had an issue affecting everyone’s April 2025 bills. So why wasn’t I notified? Why did I have to stumble upon this by chance? It’s absolutely unacceptable. This company continues to show an alarming lack of transparency and accountability.

• Review fromDestiny W

  Date: 05/05/2025

  They added me to a contract without my knowledge and then charged me $100 for cutting off the service I want me money back

• Review fromBenjamin C

  Date: 05/01/2025

  I've had Comcast Business Class for several years but feel like second or third class.After a fierce but localized windstorm, we lost power and internet on 4/28/25. All the lines were RIPPED away from the structure due a tree falling on the lines.Power was restored by 10:30pm. No Internet.We called in the outage on 4/29/25 (They should have already been aware) and they were unable to schedule a repair crew until 5/1/25 and unable to commit to a repair window.They sent a text that they were coming on 4/30/25 at 3:20 so I rearranged my day to meet them They sent a text that service was restored which was not true. They did not come. They did not make an effort to communicate. They did not work.I called on 4/30/25 at 5:30 to communicate this and to get assurances that I still had a repair window scheduled for 5/1/25. They said I was scheduled for 7:59pm (clearly a placeholder for the day in which they had no window committed).That time has come and gone with no communicate from Comcast 5/1/25.This is not the first time we've had an identical experience from them. Same issues in August 2023 and May 2022.They have NEVER even issued a credit lost lost service; never mind the opportunity cost of not being able to operate.This is MY BUSINESS. I am paying a premium for attention to my service. 3-5 business days to even get looked at is not acceptable for a UTILITY. Failure to COMMUNICATE CLEAR EXPECTATIONS or ETAs is not acceptable for any service.

• Review fromPamela H

  Date: 05/01/2025

  Why is it so hard to speak with an actual live person from Xfinity? I have been trying to reach them for 2 weeks now to discuss an **** charge. I found this charge recently, and it appears to have been going on for years. This is very strange because I signed up for Internet only!

• Review fromNancy R

  Date: 04/30/2025

  Less than zero stars. I am amazed at how truly bad this company is. It is run by Farsi speaking foreigners that truly are in kindergarten. Glad to read all the previous reviews. Both internet and mobile have been nothing but a nightmare.

• Review fromNick F

  Date: 04/29/2025

  This company deals with deceptive and shady practices. When explicitly told that under no circumstance that I did not want a contracted service, the "sales representative" at the time stated they agreed and gave me other options. After attempting to disconnect service they informed me that I was under a contract and would be subjected to ETF (early termination fees), I spent over 3+ hours on the phone with multiple different employees from *****, and ****** that were apart of tech support, which I do not know why they would connect me to that department in an attempt to resolve this issue. In that department they attempted to get me to agree to only half the charges being covered and I would be responsible for the remaining, after not agreeing to this solution because I verbally communicated, I never wanted a "contracted" service to begin with due to the temporary living situation, they then connected me to the ******************** with who I spoke to *** and *****. ***** the supervisor had absolutely zero resolution to this problem and would reiterate that I had "Accepted" the terms of the contract because a term was sent to a link on my phone. That if i wanted to stop the services I had to cancel prior to 30 days of having said service even though I had never agreed to or wanted a ISP with a contracted agreement. P.S. I had options for multiple other ISP at this location and chose to use Xfinity, but in my unfortunate decision I now have a company that completely ******* their customers' needs and wants. They solely operate with their profits in hindsight at any cost. I WOULD ADVISE TO PROCEED WITH CAUTION WHEN WORKING WITH THIS COMPANY. Highly recommend using another provider entirely. The most unprofessional business I have ever delt with.

• Review fromDanford S

  Date: 04/29/2025

  Our bill increased significantly in December 2024. We contacted Comcast to see why and was advised our contract had expired. However, if we added 2 mobile phones our cable/internet bill would be $180.00 per month and our Mobile phone bill would be $40.00 per month. That has not happened and I have contacted Xfinity **************** at least 5 times. I have been told they cannot credit the cable/internet bill from the mobile ***** Then why did they tell us that would happen in December? They did credit the mobile phone for 2 months and now we are right back without any credit to either account and nowhere near $180.00 for cable/internet and $40.00 for mobile. Why lie? Today I was advised they could not credit the mobile. This is the absolute worst experience with a customer support group.