Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Comcast Corporation has 924 locations, listed below.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Cable

  6513 Windcrest Dr Ste 200 Plano, TX 75024-3079

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  Xfinity

  8400 W Tidwell Rd Houston, TX 77040-5568

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  Xfinity

  2455 FM 2920 Rd Spring, TX 77388-3418

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  Xfinity

  16575 Air Center Blvd Houston, TX 77032-5104

Review Details

• Review fromshundra N

  Date: 08/01/2022

  Xfinity sucks with customer service and tell lies. I have bee out of internet cable tv for 2 days and this company refuses to provide customer service…… they will take your money !!!!!! I have been a dedicated customer customer for years!!!! N

• Review fromAlexandrea P

  Date: 08/01/2022

  Totally outrageous everything. From sales to technicians. Waited all day for a tech,,total flashback 1980s. No one even let me know. I rwachrd out numerous times.

• Review fromTabi M

  Date: 08/01/2022

  I am being charged $100 installation fee for them to run a 500ft wire across my property without burying it. The technician said he would be back in 7-10 business day.
  On the 10th day, I called Comcast. Their robot recording just wanted to check my internet health. I just want the wire buried and off the landscape before it does get run over or cut.
  I also tried their online agent chat. After being transferred to three people, I was asked if I could be transferred again. I replied, "Nope. I refuse to be dragged around on a leash like a dog". He transferred me anyway.
  Today is day 10. How do I get this corrected? How to I speak to a human? How is no one on chat able to complete a simple task?
  Where is the completed installation that is actually worth $100? Should I bury this wire myself? If I do, will they then cancel my services?
  What can I do?

• Review fromKimberly B

  Date: 08/01/2022

  This company does a bait and switch. Tell you a very good price, then more than doubles the price when you get the bill.
  Hard to reach help and they just read off of a script. Bill not itemized.

• Review fromKelly S

  Date: 07/31/2022

  My internet keeps going out. You can't get a human to fix it. If you call the number, they make you do a reset on the modem. (I This is a temporary fix. I'm sick of continually calling, so fortunately, the next time it went out, I was able to schedule an appointment with an actual human. Unfortunately, it was fifteen hours later.
  Then, they didn't keep the appointment and called me a full hour early. When I told the rep I wasn't available, he told me I didn't have an appointment. So, how did he even know to call me? He asked me which app I'd used to make the appointment! I just went through their phone number! When I told him I was busy and he needed to call back in an hour at the appointment time, he hung up on me!
  Comcast gets enough of our money. They can afford to hire humans to help us at good, decent wages.

• Review fromDonald W

  Date: 07/30/2022

  Comcast has provided poor service for years. In our area they have almost no competition so they know that they do not have to do anything to resolve issues. We lose internet connection on a daily basis. This is not just that the signal is buffering, I get messages that we are connected to our network but there is no internet service. They have come out and "checked thing out" and the most they do is replace a modem. They never take any responsibility for their poor service. No wonder they are not BBB accredited. They would not be able quallfy for it based on their track record. Their typical solution is to refresh the signal which does absolutely nothing. I would suggest that if you have any other options for an internet connection, take it. It can't be any worse.

• Review fromBibi M

  Date: 07/29/2022

  Xfinity prices are ridiculously high and they do not have any promotions to lower the bill for customers. I don’t recommend anyone to get Xfinity. Customer Service acts like we have a great bargain for the service. $210 is not a great bargain. Customer Service aren’t any help.

• Review fromLynn

  Date: 07/29/2022

  Xfinity has the worst customer service ever. They were to cancel a payment which they DID NOT. Then they said they did cancel it for a certain amount so what happened to the other money you took??? Do not get there internet or any other service there customer service always try to upgrade you but never tell the truth!!! I'm sure there is a bonus involved

• Review fromMichael D

  Date: 07/29/2022

  A couple of issues. I signed up for new service. I received a call several days later telling me that the previous tenant never deactivated their account and they could only have one account active at a given location. Their solution was to have me go to a local office with my lease and they'd close the previous tenant's account and activate mine. I waited in their very busy lobby for 90 minutes and when it was finally my turn, the guy didn't even look at my lease. Just hit a button and sent me on my way. This wasted an afternoon for something that could have been done over the phone. I also keep receiving calls from extremely pushy sales people trying to upsell me on their mobile service. The guy kept interrupting me to push back. I told him if he kept being pushy, I was going to hang up. He responded with "don't be like that, sir." So, I hung up on him.

• Review fromalan m

  Date: 07/29/2022

  Worst customer service ever!!! Loyal customer for over a decade but they treat you like they don’t care even though you have been paying full price the whole time!! Will never sign up for full service again!! No wonder they are hemorrhaging customers’ service is the worst!!