Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 9710 McAllen, TX 78502-9710

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  Comcast Cable

  616 Oak St Graham, TX 76450-3040

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  Comcast Cable Holdings LLC

  PO Box 2270 Vernon, TX 76385-2270

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  ComcastInfo

  3268 Governor Dr # 219 San Diego, CA 92122-2902

Review Details

• Review fromBlair B

  Date: 05/22/2025

  April 15 my service was disconnected and I called and made an arrangement to pay my bill by 5/31 he said I had to pay the entire balance, however on May 22 they debited my account for $331 and some change when I called Xfinity they told me they have no record of me calling in no record of anyone telling me that I had to pay by the end of the month my question to them was if my service was disconnected in on April 15 and I didnt make a payment How was my service restored if I didnt speak to anyone I feel like they are lying to me because they have the account watcher that can tell when your account has money in it and they snatched the whole entire amount . that Im upset that they took the money out of my account. I do have other bills that I had to take care of when I called. The guy made the big deal stating that it was 10 days from today. I dont care if it was three days, Im a single person. My money is very valuable and I have to live on a budget. This has really thrown me off budget as I cannot afford to lose any money or have it go somewhere where I hadnt planned for it to go I did make arrangements to pay my bill by the 31st and not by the 22nd this was an inconvenience for me and I dont like how they are lying and dont keep record of the call. I would like that call to be pulled because I feel like Im being misled and I would like to have some type of compensation rather than $25 which is another thing my bill is supposed to be $50 a month and is $90. They have all these fees that dont make sense and I dont I dont agree with it and I didnt agree

• Review fromKatie B

  Date: 05/22/2025

  Worst service ever! Many Internet and TV outages. When you call during an outage the automated phone system will not allow you to speak with a *** until the outage is over. They removed my phone number off our account without stating they were doing so even though I've been the one to call on the account for two years. They continue to increase the bill annually without us making changes so you have to call yearly just to get the plan back and reduce your monthly for the same channels and they do so without telling you. Terrible terrible service. Long hold times, hope you don't need a technician to come out to fix anything. I have lost countless hours going round and round due to poor billing practices, outages, and any service or customer service needs.

• Review fromKeith H

  Date: 05/22/2025

  Never again will I do Comcast. After 10 years I called to disconnect my service and I was told I have to pay an extra months fee because I cant cancel for 30 days. I dont have a contract so I have to pay an extra month before I can cancel. This is unacceptable and a total rip off.

• Review fromJamie E

  Date: 05/21/2025

  I do not recommend Xfinity! Xfinity has the worst customer service ever. Do not sign up for auto pay because they will charge you indefinitely for your bill and you will have to go to your bank and cancel your card to stop them from charging you. Do not trust the representative when they tell you your service is disconnected. They are lying. Make sure you get a confirmation number every time you have an interaction with them. I do not recommend them. Try your local cell phone provider first.

• Review fromTheresa S

  Date: 05/21/2025

  They signed us up for a promotion said several times they would do the promotion spoke last with them on 5/3 and today said they would not honor the promotion. We cancelled on the spot. We will be working to get rid of our internet as well. What a nightmare!!

• Review fromJames H

  Date: 05/21/2025

  My brother passed away last fall and I needed to secure his home while it went through probate. So I (being a long time customer of *********************** got an Xfinity internet hookup and installed a security system. Three months later (March) the courts allowed us to sell the home so after closing on the house I returned the equipment and called to cancel. ( I have a confirmation number). They canceled that address as well as my home address. I had to call to get my home address turned back on... (they are in two different states!) For the next two months I was not billed for my brothers home but yesterday I received a bill for it. Like many people that have left reviews here, it took hours of chat and then additional hours on a phone call talking to people that I could barely understand. I received an email confirming the cancellation beginning yesterday (May 20) which means that they have not retroactively cancelled back to my original March cancellation date. I cold not get them to send anything in writing stating that I owed no money, I could not talk to anyone with authority, I could not get anyone to even agree with me about the fact that I cancelled in March even though I had a confirmation number, and I do not feel that the situation has been resolved as of this writing. I fear that I will still be charged. I have been a comcast/xfinity customer for over 20 years and nothing has made me consider shopping them until now. This is by far the worst customer service I have ever experienced!!!!! They don't deserve one star!

• Review fromAngela K

  Date: 05/21/2025

  I had made a payment arrangement with Xfinity. I paid a week earlier in the *** of $275.19 and cancelled payment arrangement. A week later they took out another $275.19. When I called, billing told me to call my bank. Bank told me they can reverse charges. I called again and they put in a ticket to refund my money. I called again and expected a callback. Never got one. Called numerous times and still no call back. Chatted with customer service through text and again put a ticket in for refund. I then got a text stating my claim for reimbursement was denied even though my account had been over-paid. Tried calling again about 5 times and still no call backs and couldnt get in touch with billing department. I finally had to file a dispute with my bank told get my money back. If I could actually get in touch with them, I would cancel my service. Its been almost a week since I started calling and still have not heard back from them.WORST SERVICE EVER! I will no longer be using Xfinity once I figure out how to cancel service.

• Review fromAykut C

  Date: 05/20/2025

  Terrible customer service. I had been a customer for 8 years. It takes 5 minutes to get a new service but when you want to cancel, they take everything super slow. I had my first phone call 3 weeks ago, I am still waiting for their PENDING cancellation. They sent me a bill for the new month.

• Review fromConnor C

  Date: 05/20/2025

  Arn intentionally prevented me from helping my elderly resident get their cable working. He refused to give me a support id and likely lied about his name. They need to move their customer service center out of ***** asap

• Review fromRobert D

  Date: 05/20/2025

  Terrible connection and customer service. They have been non responsive to addressing a very simple issue. We are trying to activate overseas calling. After waiting the insane 45 days to activate they still have not activated it. We have called on more that 6 occasions only to be told each time, after reeducating them on the entire problem, they are going resolve the issue and they never do. Yesterday they finally hooked up overseas calling on one of the lines on our account but not the other. They said one of the lines was not activated at all. However we have been using that number since signing up in March. Customer service will not resolve this issue. When we ask them how much it will cost to call overseas when they finally activate the service, we get a different answer each time. We have gone to the Xfinity stores for help and they can’t figure it out. This was just a terrible experience and we regret ever signing up with them. Terrible!