Reviews
This profile includes reviews for The Shade Store's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.13/5 stars
Average of 44 Customer Reviews
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Review fromKristen M
Date: 06/25/2024
Draperies when hung were 1/2 short - told to wait 2 weeks for them to settle - no change. Contacted customer service and representatives who helped with my order. 8 weeks post install and still no action - absolutely unacceptable customer service on a $30,000 order.Review fromScarlette G
Date: 04/22/2024
0 Stars. The most incompetent customer service. I spent two months and more than 60 emails trying to get a solar shade made correctly. I had to give up.The Shade Store
Date: 05/01/2024
Hi *********,We have communicated personally but I wanted to also respond on this platform. As I previously expressed, I have spoken with multiple people about your order so I am familiar with what has transpired. You have stated that we have not correctly produced the shade in the correct measurements. The instructions were that the fabric width needed to be 42 ". Therefore, taking the proper deductions into account, the width was changed. If this did not properly meet your requirements, we will need to have our technician measure to ensure we produce a new shade that meets your satisfaction. If a virtual appointment will be more convenient for you, we can set that up. I offered an immediate complimentary measure and also offered complimentary installation, both of which you declined. You stated that you were going to dispute the charge for the purchase but there is no need to do so. We do not normally offer refunds on our custom-made products, however, I have offered to make an exception for you by offering to provide you with a full refund once the product is returned. We can either send you a prepaid label to send it back or I can have a technician pick it up. You declined this as well. We remain committed to ensuring your satisfaction with a successful resolution and I respectfully hope you will reconsider the above options to demonstrate our commitment. I remain at your service.Kind Regards,******************* THE SHADE STORE t: ************ ************************************Review fromJennifer N
Date: 03/26/2024
Worst merchant experience I have ever had. Installed all eight of my shades incorrectly in October of 2023 and in spite of constant visits, calls and emails, they have made no effort to resolve the situation even though their installer came back twice to remeasure and told them the shades were unusable. They simply don't care. After several months, they gave the lame story that the fabric was not available and I called three showrooms to find out that it was available. Then they lost the new measurements and pictures. Stall, stall, stall. They have production, quality control and customer service issues that run across all areas of their business. Run do not walk and never give them money upfront or you take the chance of nothing being resolved. They do not stand by their product. One star since you can't do this review without a star. Otherwise there would not be any stars.The Shade Store
Date: 03/28/2024
Hi ******************** offer my sincere apology for the experience you have had thus far. We value your time and business, and I am truly sorry you feel our actions have not properly demonstrated that. We take our clients' satisfaction very seriously so I would appreciate the opportunity to discuss what has occurred and offer my assistance to turn the experience around and restore your faith in The Shade Store. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client ExperienceReview fromDeborah P
Date: 03/22/2024
I ordered custom made Draperies in December from the Shade store in ********,**.60523.The first set of drapes( February 24) are too short. The second set of drapes (March 2024) were too long. Neither set of the drapes were measured correctly. I have requested a refund and their representative, ************************* stated that they do not give refunds but offered to make a third set of drapes. I have lost confidence in the shade store making the curtains correctly and have asked for a full refund on my order. Neither set of drapes were measured correctly first and second set of drapes have gaps at the top. It should be noted that on the first set of drapes the right side is 2" off the floor and the left side is 1.5 inches off the floor and not wide enough to meet in the middle. The second set of drapes are so long that they drape onto the floor. Both sets of drapery material remains wrinkled and looks like they came from a resale shop. Photos will be provided if space allows. Unfortunately, I did not read the reviews from the BBB prior to giving The Shade Store my credit card. After this disappointing experience with The Shade Store I looked at the BBB reviews after the fact to learn that many of The Shade Store customer's have had similar complaints. ********************** logo advertises that they use only the finest materials' and satisfaction. Unfortunately, "satisfaction guarantee" means for The Shade Store Company only because they do refund your money. I have lost confidence in The Shade Store in ********* making my Curtains correctly and asking for a full refund. I am retired and have spent a great deal of money for poor quality, service and workmanship.Review fromBlake S
Date: 03/06/2024
Very high quality shades, particularly the ***** blinds. Highly recommend the battery powered units. Remotes work very well and it's easy to set the end limits of the shades and operate multiple shades simultaneously. The Shade Store also has a large variety of beautiful fabric options to choose from. Their sales and support staff are well versed in the details of their shade models, and their retail store is very helpful to understand the intricacies of selecting a shade.Highly recommended!The Shade Store
Date: 03/07/2024
Hi *****,Thank you for sharing your experience and feedback. We are so happy to know you have a wonderful time working with the team at The Shade Store. We appreciate the recommendation! Kind Regards,******************* Senior Manager, Client ExperienceReview fromAngela E
Date: 02/18/2024
The only good thing I can say about this company is that their design consultants are lovely, and the technicians are very professional. However, they are overpriced and way over-hyped, for the quality of work they deliver. Also, for someone who prides themselves on customer experience, their customer service is the absolute worst! If I could rate them a zero I would!My experience with The Shades Store started in June 2023 and ended in February ****. I placed my order for custom, motorized shades even before I moved into my new apt. I live in a *** apt., I only have two large, floor to ceiling windows and the cost was $6k. This I was willing to splurge on as I viewed it as an investment. My apt. doesnt get direct sunlight, thus I expected these shades to last me a long time, which is why I could justify the expenditure. Three replacement (poorly constructed) shades, incredibly unresponsive customer service (who didnt even finish the order for the 4th replacement shades after 3 weeks of re-measuring my windows), and 8 months later - I finally got my refund back. And they had the nerve to try to keep $835 for the installation fees/taxes. I had to remind them that the sale had been nulled when their product was returned to them, and certainly no installation fee applied, since there was nothing installed on my walls. They even took the screws holding the shades up, so how could they justified trying to keep $835 of my money?!Absolutely THE WORST experience Ive ever had with a company! Dont recommend. Save your time, money and energy. Go to someone else, anyone else.The Shade Store
Date: 02/19/2024
Hi **************** offer my sincere apology to you. Our clients' satisfaction is at the center of what we do and I realize we did not measure up in your personal experience thus far, however, I would very much appreciate the opportunity to discuss what occurred and double the efforts to correct it and earn your trust back. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client ExperienceReview fromJoanne D
Date: 01/25/2024
I am very disappointed with this company. I ordered drapes back in December. They arrived in early Jan but had to wait weeks for an install date. When the installer came, he found that the tracks were too short. Now I have to wait another month for an install date. I contacted my salesperson who responded with " I will put you on the wait list". This is so unprofessional. I will never use this company again!IThe Shade Store
Date: 01/26/2024
Hi **************** offer my sincere apology for the experience you have had thus far. We value your time and business, and I am truly sorry you feel our actions have not properly demonstrated that. We take our clients' satisfaction very seriously so I would appreciate the opportunity to discuss what has occurred and offer my assistance to turn the experience around and restore your faith in The Shade Store. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client ExperienceReview fromCharles Z
Date: 01/20/2024
Paid over $10,000 for window shades in 2019. What a horrible experience.The Shade Store
Date: 01/22/2024
Hi *******,I offer my sincere apology to you. I located your order (*********) placed on August 2, 2019, however, I don't see any inquires on that order since September 30, 2019. Our clients' satisfaction is the center of what we do so I would very much appreciate the opportunity to discuss what occurred and double the efforts to correct it and earn your trust back. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client ExperienceReview fromPatricia D
Date: 01/18/2024
My odyssey started in summer of **************************** January of **** as ten of the 13 valances on the interior shades made for my house look janky and bad (definitely not custom as they advertise their specialty to be). In addition, they made four roller shades backwards and have remade the wrong valances (some of them anyway) three times now, all incorrectly.Now I am trying to negotiate some kind of rebate to make it right since they do not seem capable of actually making a custom shade for my windows and they are offering me a low rebate because I "already received a discount up front".At the end of the day, the only shades in my house that actually look better than what I had before are the four exterior mount shades. Bad all the way around.The Shade Store
Date: 01/19/2024
Hi ******************** offer my sincere apology for the experience you have had thus far. We value your time and business, and I am truly sorry you feel our actions have not properly demonstrated that. We take our clients' satisfaction very seriously so I would appreciate the opportunity to discuss what has occurred and offer my assistance to turn the experience around and restore your faith in The Shade Store. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client ExperienceReview fromBev M
Date: 01/17/2024
TERRIBLE CUSTOMER SERVICE- mistake, delays - do not use this company.The Shade Store
Date: 01/19/2024
Hi ****************** offer my sincere apology for the experience you have had thus far. We value your time and business, and I am truly sorry you feel our actions have not properly demonstrated that. We take our clients' satisfaction very seriously so I would appreciate the opportunity to discuss what has occurred and offer my assistance to turn the experience around and restore your faith in The Shade Store. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience
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