Reviews

This profile includes reviews for The Shade Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Shade Store has 7 locations, listed below.

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  The Shade Store

  21 Abendroth Ave Port Chester, NY 10573-3332

  
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  The Shade Store

  1100 Madison Ave New York, NY 10028-0327

  
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  The Shade Store

  1932 Fillmore St San Francisco, CA 94115

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  The Shade Store

  1932 Fillmore St San Francisco, CA 94115

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  The Shade Store

  200 E 59th St New York, NY 10022-1404

  

Review Details

• Review fromKaren M

  Date: 05/02/2025

  avoid like the plague!!! Thier customer service is AWFUL!! I was told to clean my shades using a magic eraser and my shades were RUINED! customer service ignores all my calls and emails. For a company that charges literally 1000's of dollars for shades you would think they have customer service to match. Instead, once they have your money you're on you own. Disgusting.

  The Shade Store

  Date: 05/05/2025

  Hi *****,I am so sorry to hear about the issues you've experienced with your order. Please know, we'll do everything we can to assist here. I see that you reached out to our client experience manager last week, and I also see this was escalated to a member of our sales leadership team to assist with this. I've approved to have the 2 shades replaced for you at no additional cost. ******/ ******** will be in touch to assist further. If you have any other questions, please let me know. Kind regards, ******* ****** ************************************* ************

• Review fromTerri L

  Date: 04/15/2025

  Ordered over ****** worth of shades less than a year ago. One came in damaged and another order was just wrong. Spent countless hours chasing the replacements down, trying to schedule service. Then one of the brand new motorized roller shades just stopped working. Waited a couple of weeks for a tech. Tech said motor was shot. Gave me a temporary motor which does not pair with our existing remote and said I would hear from customer service after finishing the repair. Have heard nothing. Nobody answers emails. Im stuck with a shade that does not work and again wasting my time chasing down the repair. Would NEVER use the Shade Store again. The product is bad and the customer service is absolutely the worst I have ever experienced. Dont buy anything from them- vote with your dollars and use another company.

  The Shade Store

  Date: 04/16/2025

  Hi *****,I'm so sorry to hear about the issues you've been experiencing. Please know, we take situations like yours very seriously and want to do everything we can do to correct! I see that a Client Experience Manager, ***** has been assign to your case and has already placed in a request to have this move forward. If you need anything additional, please do not hesitate to reach out. Kind regards, ******* ****** Operations Manager, *************** ************

• Review fromMonisha S

  Date: 03/26/2025

  HORRIBLE! Its been over 3 months and constant follow up, my order is not complete with no date in sight as to when the whole order will be delivered.Stay away from this company.

  The Shade Store

  Date: 03/27/2025

  Hi *******,I am so sorry to hear about this experience - this has been scheduled to be completed as of tomorrow, March 28. I also see you've spoken to one of our Client Experience Managers, ********, who has addressed your concerns. If there is anything else you need from us, please let us know. Kind regards, ******* ****** Operations Manager, Client Services ************************************* ************

• Review fromMelisa M

  Date: 03/21/2025

  I am so frustrated. I am in tears. Do not use this company! For the last six months we have had people coming to measureand measure and measure. This is followed by error after error after error. Over $20K for 9 windows later I am stuck with blinds that dont match and one with a huge seam down the center. Just awful!

  The Shade Store

  Date: 03/24/2025

  Hi ******,I am so sorry to hear about this, and would love to help ensure this is resolved for you. I will be in touch today to review and assist. Kind regards, Yareidy ******

• Review fromDebra M

  Date: 03/17/2025

  I made an appointment at the Shade Store in *********, ** on 9-28-2024. I met with ******* who was pleasant and helpful. We went over options and pricing. I decided to purchase 4 shades and one valance, $4000 for material and labor. Someone came and took measurements. I placed the order on 12-06-2024. The install date was scheduled for 1-23-2025. I was surprised to learn that the Shade Store only makes one, yes one bracket to hold their shades. The bracket was hanging out of the window frame by half an inch and did not look good. The ***** shade that he hung over the kitchen sink slopped on an angle when it was up. I called ******* who ultimately would place an order for two valances to cover the brackets and another ***** *********************** Second install date 2-20-2024. The same installer came out, installed the new ***** shade (which rubs one wall when bringing the shade up/down) and hung the valances to cover the brackets but could not put the shades in the brackets because they were the wrong size. (he forgot the order and had to turn around and go back 30 minutes to the store to get it making him an hour late). So back to another order. Several weeks later, the installer, who after going to the wrong house (someone gave him the wrong address) was able to put up the last two shades. It is March, 3 months later and all this for the bargain price of $4000. It was the worst experience. I have called the corporate office too many times to remember. All I get is the run a round and no one will call me back. Deville my contact but he will not call me back. My last phone call was on 3-7-2025 and I was told by ****** that Deville would call me back, it did not happen. I was promised more than once upper management would call me and that did not happen. While I am sure there are some happy customers who have purchased from ********************, beware as my experience was a nightmare and I am stuck with a constant reminder of my experience.***** ********

  The Shade Store

  Date: 03/19/2025

  Hi *****,I am so sorry to hear about this delay. Please know, this is completely unacceptable, and something we take very seriously. I will be reaching out to you today to discuss compensation and ensure you're fully satisfied. Please expect a call today. Kind regards,Yareidy ****** ************************************* ************

• Review fromRoland M

  Date: 03/09/2025

  My experience with The Shade Store on *************** in ************* has been very bad. After months of frustration and many visits to our home, we are left with mismatched shades, damaged walls, and no resolution--just a $400 partial refund offer after spending $20,000.What was supposed to be a special project to welcome our first **** has dragged on through the entire pregnancy and well beyond. The damage from the installation has delayed other work in our home, preventing us from moving our **** into the nursery. Now, we need to spend even more money for professional repairs, new paint, and cleaning.The ongoing problem includes:- Repeatedly Incorrect Sizes, Incorrect Materials, and Mismatched Valences - Frayed Shades and Damaged Products - Installation Failures and Property Damage I am disheartened to say that this is the worst customer experience I have ever had. I strongly advise anyone considering The Shade Store to look elsewhere, especially if you need work completed in a timely manner for an important reason like welcoming a **** into the world.

• Review fromFa Y

  Date: 02/25/2025

  Its been quite frustrating working with the Shade Store In ******. At installation, some of the shades were measured too short, certain hardware was the wrong color, so they had to re-measure and we are still waiting to have the new shades re-installed. Recently we came to find out that two of the shades in the back of the house do not fully cover the windows, so the four panels just hang randomly over parts of the windows, looking very awkward and weird. I reached out to the sales *** and was told they were decorative, which she never mentioned before when we first ordered the shades. I am pretty sure they mis-measured again. I requested to get new shades to cover the windows but never heard back. Overall they lack attention to detail and I would not recommend or go back again.

  The Shade Store

  Date: 03/03/2025

  Hi Fa Ya,I am so sorry to hear about the issues you're experiencing and would love to make this right. At your earliest convenience, please feel free to reach out to me directly at ************************************** I look forward to working with you!

• Review fromMax B

  Date: 12/23/2024

  TERRIBLE SERVICE! I definitely cant recommend them - heres why:- take measurements incorrectly - forget bringing some parts for installation - come to your place outside of the scheduled time when nobody is home - have to reschedule at least 3-4 times because of the above Given all of that, expect about a year before what you ordered is installed. Oh yes one more thing: unresponsive customer service. They should be out out of business If there was a no-star rating, thats what I would go for.

  The Shade Store

  Date: 12/30/2024

  Hi Max,I am terribly sorry to hear about the issues you experienced - please know, this is not typical, and I'd love the opportunity to review this with you. At your convenience, please feel free to reach out to me at ************************************** I look forward to working with you, and making this right.

• Review fromMaria N

  Date: 11/26/2024

  This has been hands down, by far, one of the worst purchasing experiences weve ever had. We had shades and curtains made and installed and after having several remade curtains, all three sets are still completely different lengths. The company is now saying that they wont replace the curtains that were made too short after the installer told us they MIGHT stretch out which they never did. While we were waiting to see if the curtains would stretch out, some water got on one of the curtains which the company is now claiming voids the warranty (for curtains they made too long and said would maybe stretch out). After several attempts they somehow have not been able to get the right measurements and the customer service has been pretty awful as theyre now trying to offer a discount to replace the curtains that they havent been able to get right after MULTIPLE attempts. I couldnt NOT RECOMMEND this company more. There is also a huge disconnect between their sales people, installers, and customer service. We built our new home and the purchase from shade store was by far the biggest regret as this company has no integrity whatsoever in their business practices.

• Review fromKristIne y

  Date: 11/14/2024

  I cannot give this company a review or even a single star. Their customer support is terrible, and their follow-through is just as awful. My clients have paid twice to have their electric blinds installed in the great room, and we continue to encounter problems. Ninety percent of the time, the blinds wont raise at all or only go up partially. I have called for service, but I have received no follow-up! I would not recommend using this company.we purchased through the shades store in the **************** in **********, ******* Please do not waste your time or money to purchase from this company!FYI, this is not just one time this happens numerous times throughout the year!

  The Shade Store

  Date: 11/15/2024

  Hi ********,I am so sorry to hear about the issues you're experiencing. Please know, we will work with you to make this right. I see that a client experience manager, ******* reached out to you today to resolve this. If you still need additional support, please reach out to me directly. I can be reached using the information below:Yareidy ****** ************ ************************************** I look forward to having this resolved.