Reviews

This profile includes reviews for The Shade Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Shade Store has 7 locations, listed below.

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  The Shade Store

  21 Abendroth Ave Port Chester, NY 10573-3332

  
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  The Shade Store

  200 E 59th St New York, NY 10022-1404

  
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  The Shade Store

  198 Spring St New York, NY 10012-3605

  
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  The Shade Store

  13 Bellevue Way NE Ste J Bellevue, WA 98004

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  The Shade Store

  1100 Madison Ave New York, NY 10028-0327

  

Review Details

• Review fromNicole E

  Date: 11/13/2024

  DO NOT BUY anything from the Shade Store *************, **. We paid $6k for 3 ***** shades in our Master bathroom, a month later the main shade (biggest) broke. They try to diagnose the problem over the phone, order parts that have to be approved, then once you receive the parts you call them to schedule someone to come out and fix it. Which could take weeks to get on their schedule. What if the part isnt what you need? You start the process all over again. How on earth this company has survived in ************* with this low level of customer service is shocking. Good luck *******************************************. I will tell everyone and anyone who will listen to go elsewhere.

• Review fromAj S

  Date: 10/03/2024

  Please stay away from them we had shutters put on into our brand new home and one set came in wrong a different size and then they missed a room in our house to measure and also a restroom and they took full payment from us and still have not came back to replace the shutters that were left. Its been almost 3 months and we are still waiting they keep telling us oh the shipment containers has not came in yet and to wait and nobody is helping us out. Please stay away from these people they will show you attitude when you call them out on there mistakes

• Review fromIra Z

  Date: 09/26/2024

  Stay Away from The Shade Store unless you want to be completely FRUSTRATED We have been waiting for the company to resolve too many problems to count for over 4 weeks. Virtually every Shade and Drape came in wrong on a very large order, To accentuate our frustration, the replacements came in wrong and the go-to "customer service" person was essentially unhelpful. For example, our bedroom was without a drape for 4 weeks. We now have one up but it's the wrong size and we have no idea when this and many other items will be resolved. Out of frustration, we sent 2 emails to the president of the company requesting his assistance and we didn't hear back from him. Now what?

  The Shade Store

  Date: 09/27/2024

  Hi ***,I am terribly sorry to hear about the experience you've had here. I see that we have reassigned this to our Client Experience Manager, *****, who has spoken to you and your wife this morning, and are in the process of correcting this all for you. Should you need additional assistance, please do not hesitate to reach out to me directly at **************************************

• Review fromSusan Y

  Date: 09/16/2024

  Buyer beware. I purchased an expensive custom drape for my 3 panel sliding door in my master bedroom. The process was started in April 2024. It's September and I still do not have a drape to the specifications/measurements I ordered and paid for. Twice they sent drapes that were too short. I can't see how any of this is my fault, yet now they're not returning phone calls or emails. There is no excuse for this. Is there no accountability at this company?

  The Shade Store

  Date: 09/18/2024

  Hi *****,I'm so sorry to hear about the issues you've experienced - I see that a new order was placed for the correct sized drapery yesterday, and is in production. Your installation is scheduled for October 24 with an arrival time between 9:30 and 11:30AM. If you have any other questions, or need additional assistance, please do not hesitate to reach out. Kind regards, ***************************

• Review fromAfsaneh T

  Date: 09/12/2024

  I placed my order in June, with full payment made in mid-July, before moving into my home, hoping to have the shades installed by the time I moved in. Unfortunately, that has not been the case. The experience has been far from satisfactory. Below is a summary of the issues I have encountered: Installation Delays:I was informed that my shades would be installed within three weeks of payment. However, I received the boxes of shades way before installation, leaving my apartment cluttered and looking like a storage facility. When installation finally began, only one person was sent to complete the job, and he stated that it was too large for him alone and left. This led to additional delays as rescheduling became necessary.Incorrect Measurements and Product:During installation, it was discovered that some of the window measurements were incorrect, requiring reordering and more delays. Additionally, I ordered blackout shades for two bedrooms, but to my surprise, the blackout shades were manual, while the rest of the shades were electronic. I ordered all electronic. Furthermore, some shades were either too long or too short for the windows.Frustrating Scheduling:Despite my request for the installation team to return, only once everything was ready to be resolved in one visit, they insists on coming twice or maybe more. Once to fix existing problems and then again to install the remaining shades. I can not continue to take time off to accommodate multiple visits, especially given the long delays and repeated disruptions. Due to these ongoing issues and the lack of trust I now have in this company, I am requesting a full refund and removing all the shades that have already been installed. I no longer wish to proceed with this purchase, as I do not believe the issues will be resolved satisfactorily.I wish there was minus sign

  The Shade Store

  Date: 09/13/2024

  Hi *******,We are so sorry to hear about the issues you've had here -we've asked our regional lead, ********************* to reach out to you directly to resolve this. If you'd like to reach out to her directly, please feel free to do so at *********************************** We look forward to working with you and resolving this! Kind regards, ***************************

• Review fromChad T

  Date: 09/09/2024

  Specific Issues:Installation date of July 17: Drapes were installed in the kitchen, but the right-side carrier was incorrect and broken.July 18: I was informed the right carrier was "reordered."August 8: The crew arrived to install the kitchen carrier, but the correct part had not arrived. No updates or scheduling have been initiated since.Installation of drapery in the ********** on August 29: The great room installation still needs to be completed, as your team failed to bring scaffolding despite being reminded three times. No rescheduling has been initiated. It is important to note this issue: your team visited the home > 1 month in advance for measurements because the ceilings are > 20ft, and were well aware of the height. Further, both my designer and I reminded your team no fewer than 3 times before the installation date of August 29th of the height of the ceiling and the need to bring a scaffolding system. On the date the crew arrived, they brought a ladder that was insufficient for installation and abandoned the work. Installation in the ***** Media Room on September 4: Two drapery panels were missing, incorrect carriers were used, and three large holes were drilled into the lacquered walls of my den for installation in the upstairs den/media room. It is very costly to repair lacquered walls because of the labor-intensive nature of the process. Since August, I have received minimal updates from your team despite constant follow-up attempts by both my designer and me. The project has been ongoing since April/May 2024, and despite The Shade Stores assurances of providing a seamless and premium customer experience, as publicly stated, I have encountered logistical failures and a lack of accountability at every turn. I'll be escalating this to the ******************************* and the ***.

  The Shade Store

  Date: 09/10/2024

  Hi ****,I am so sorry to hear about the issues you've experienced. Please know, we will do everything we can to turn this around for you as soon as possible. At your convenience, please feel free to reach out to our regional lead, ********************************* who can assist from here. She can be reached at **************************************** or ************. I will work along with her to ensure this is completed successfully for you. If you have any other questions, please feel free to reach out. Kind regards, ***************************

• Review fromSuellen S

  Date: 09/04/2024

  If I could give minus I would. Worst experience for my client ever! I ordered in June 2023! Still trying to get competed properly. I would never recommend or use them ever!! They will send 1 installer to install 12' valance, which had to be remade as it was too small. They schedule technician then come 1 hr for a 4 hr job. I have been waiting here for 3 hrs and they just came and I have 1 hr until I must leave. Valances too short, some valances material wrinkled and had to be remade, twice. I am here as we speak as they again try to hang valance and drapes too long. They will not finish as there are several to remake. If they complete properly I will add to review the corrections. I do not have the time to keep coming for no results for OVER a year!******* ***** Designer ********** N.C.

  The Shade Store

  Date: 09/06/2024

  Hi *******,I am so sorry to hear about the issues you're experiencing, and would love to ensure this gets turned around. At your convenience, please feel free to reach out to me at ************************************** I look forward to working with you.

• Review fromJessica G

  Date: 08/29/2024

  My experience has been similar to others. It took way too many back and forth to even get to the ordering phase. Then the order wasnt correct and one shade was damaged when delivered. It took weeks to get it corrected and even longer to get that installed. Everyone kept passing the issue to someone else and no one would take charge. Anything conveyed never made it to the actual order. We finally got the corrected order installed. They damaged paint in the process and didnt even tell us. None of the automation worked and we had to get another hub ordered. Still waiting for someone to come back to get everything connected. We ordered in April and here it is 4 months later and its still not complete. For a high end store they only seem to offer low end customer service.

  The Shade Store

  Date: 08/30/2024

  Hi *******,I am truly sorry to hear about the issues you have mentioned below. I assure you, we will work with you to turn this around, and ensure you're happy with your products. At your convenience, please feel free to reach out to me directly to assist. I can be reached at ************************************** Kind regards, ***************************

• Review fromLauren T

  Date: 08/29/2024

  The Shade Store purports to offer a bespoke service, but it is anything but. I have used The Shade Store for 4 rooms and have had issues with 3 of those 4 rooms. I placed an order for top down, bottom up ***** blinds for my master bedroom in April and The Shade Store charged my card. At the time I placed the order, the sales *** informed me that a new federal regulation would go into effect in June, preventing the manufacture/installation of the top down, bottom up mechanism. However, he assured me that The Shade Store would be able to fulfill my order prior to that deadline, which I placed before their internal deadline. A day before the installation was to occur (and after The Shade Store had already confirmed the installation), The Shade Store called to inform me that the material was damaged and they would be unable to make the shades. They did not apologize. Clearly, The Shade Store made no effort to timely make the shades, as they should have noticed the damage to the material well before the day before the installation. The Shade Store did not provide me with a refund even though they could not fulfill the order and were entirely at fault. They have now held my payment for over four months. Working with the same sales ***, I recently placed a different order for the same room. I had to ***eatedly request quotes, because the sales *** was unresponsive, recommended materials that could not be used, produced flawed quotes, etc, i.e., far from the premium service advertised. He was unable to produce an invoice with the accurate amount of my credit, at times attempting to under-credit me by hundreds of dollars. The final quote did not contain the credit, but the sales ***resentative assured me that I would receive a credit and refund. I have followed up ***eatedly with the sales ***resentative as well as customer service, both of whom are unresponsive. They won't even provide me with the amount of the refund, let alone issue it.

  The Shade Store

  Date: 08/30/2024

  Hi ******,I am so sorry to hear about the experience you've detailed above. This is not the norm, and I assure you, we will make this right by you! I see that your Client Experience Manager, ****** has placed in the credit for you for the difference in the product costs, and this has been approved internally in our system. The credit should show up on your statement within 5-7 business days, depending on your financial institution. If you have any other questions, or need anything else, please do not hesitate to contact me directly. Kind regards, *************************** *************************************

• Review fromGary P

  Date: 07/08/2024

  Yes, there were errors in the order I placed for my client. The salesperson doesn't call, and the report that has been started by the Customer Experience rep is a week old and no information as been provided. I've emailed, called, spoke to three other people, can't be guaranteed I'll receive a call back in a reasonable time.....I am not happy because my client relies on me to a project done and The Shade Store has erred and dropped the ball.minus one star at the moment.

  The Shade Store

  Date: 07/09/2024

  Hi ****,I am terribly sorry to hear about the issues you've experienced, and I'd be happy to make this right. At your convenience, please feel free to reach out to me directly for assistance at ************************************** I look forward to working with you and resolving this! Kind regards, *************************** ************ *************************************